酒店回复: Dear Heini-Maria,Thank you very much for your wonderful review and for choosing to stay with us at Best Western Ilford Hotel. We are delighted to hear that you found our team friendly, check-in process smooth, and your room clean and comfortable.We truly appreciate your helpful suggestions regarding the fridge and bedding options, as well as your understanding about the external noise. Your feedback helps us improve our services and facilities for future stays.It was our pleasure to host you, and we hope to welcome you back again soon for another pleasant visit to Ilford.Kind regards,Hotel ManagementBest Western Ilford Hotel

酒店回复: Dear Adam,Thank you for sharing your feedback regarding your recent stay with us. We are sorry to learn that your experience was only mediocre and did not fully meet your expectations.Your comments are very important to us, and we will use them to identify areas where we can improve and provide our guests with a better experience in the future.We truly appreciate you choosing to stay with us and hope to have the opportunity to welcome you back again, so we may provide you with a more enjoyable and comfortable stay.Kind regards,Hotel ManagementBest Western Ilford Hotel

酒店回复: Thank you for your kind words! We're so glad you enjoyed your stay, Our Staff will be pleased to hear they made your stay much more comfortable, found it great value for money, and appreciated our location and staff. We’ll take your breakfast feedback on board and hope to welcome you back soon!

酒店回复: Kære Sebastian,Mange tak fordi du tog dig tid til at dele din feedback med os. Jeg er oprigtigt ked af at læse om din oplevelse, og at værelset ikke levede op til dine forventninger. Modtag venligst vores undskyldning for de ulemper, du oplevede i forhold til værelsets stand og den generelle helhedsoplevelse.Dine kommentarer er meget værdifulde for os, og vi tager dem seriøst. Vi har allerede delt din feedback med vores rengørings- og vedligeholdelsesteam, så de nævnte forhold – såsom gulvtæppe, badeværelsesdør, værelsesdør og den manglende fjernbetjeningsbagplade – kan blive udbedret med det samme. Vi gennemgår desuden standarderne for vores eksterne bygning, så vi kan sikre, at den lever op til det niveau af komfort og kvalitet, som vores gæster altid bør forvente.Vi beklager dybt, at vi ikke lykkedes med at give dig et behageligt ophold denne gang. Vi sætter stor pris på din ærlighed, da det hjælper os til at blive bedre. Skulle du overveje at bo hos os igen, vil vi være taknemmelige for muligheden for at give dig en langt bedre oplevelse. Du er meget velkommen til at kontakte os direkte, så vi kan gøre vores yderste for at sikre et mere komfortabelt ophold næste gang.Med venlig hilsenHotel Management Best Western Ilford Hotel

酒店回复: Thank you for sharing your feedback with us. We're glad to hear that you found the property itself nice. We sincerely apologize for the issues you experienced during your stay, including the parking situation and the musty smell from the bathroom drains. We will certainly look into these concerns to ensure they are addressed promptly.Regarding the £100 holding deposit, we’re sorry for any confusion. This is a standard procedure, and we aim to ensure all charges are clearly communicated at the time of booking. We appreciate you bringing this to our attention, and we’ll review our communication to make sure everything is as clear as possible moving forward.We value your feedback and hope you'll give us another opportunity to provide you with a better experience.Best regards,

酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologise that your experience did not meet your expectations. Please be assured that we take all comments seriously and will review our housekeeping and maintenance procedures to address the issues you highlighted.We appreciate your feedback and will work on improving the overall guest experience.Best regards,Hotel ManagerBest Western Ilford Hotel

酒店回复: Thank you for your review. We’re pleased you enjoyed the breakfast and found the £60 rate good value. Prices can vary, especially on Saturdays, but we always aim to offer a comfortable stay and a great breakfast. We hope to welcome you again.

酒店回复: Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed the cleanliness, convenient location, and our breakfast service. Your kind words about our helpful staff mean a lot. We look forward to welcoming you again.Hotel ManagementBest Western Ilford Hotel

酒店回复: Dear Guest,Thank you for sharing your feedback following your recent stay with us. I am pleased to know that you found our team helpful and willing to assist, but I am also truly sorry that several aspects of your experience did not meet expectations.We regret that your room, while compact as described at the time of booking, felt less private due to the sliding bathroom door. We will review this design concern with our management team to see if improvements can be made for greater guest comfort.The housekeeping issues you mentioned are concerning. All rooms are checked carefully before arrival, and I sincerely apologise for the hair clip and dust you found. This does not reflect the standard we set, and your feedback has been shared with our housekeeping supervisor to ensure stricter checks are carried out in the future.We are equally sorry to hear about your experience with breakfast. All food and beverages are meant to be served fresh, well-presented, and in line with hygiene standards. Your comments about yogurt storage, the temperature of hot items, and the quality of pastries and tea are taken very seriously, and corrective action is already being discussed with our kitchen team. Guest safety and satisfaction are our top priorities, and we will make sure this is addressed without delay.While it is reassuring to hear that our staff showed willingness to help when issues were raised, I fully agree with you that such concerns should not arise in the first place. Please accept my apologies for the inconvenience caused and for not delivering the seamless stay we strive to provide.Your feedback is invaluable in helping us improve. We do hope you might consider giving us another opportunity in the future so that we can restore your confidence in our hotel.Kind regards,Hotel ManagerBest Western London Ilford

酒店回复: Dear Guest,Thank you for taking the time to leave such detailed feedback following your recent stay with us. I am very sorry to learn that your experience did not meet your expectations, and I would like to address the concerns you raised with the care they deserve.Firstly, regarding identification at check-in: we understand how frustrating this must have felt, especially after a long journey. The request for ID is not intended to cause embarrassment but is a standard practice across the hotel industry to ensure the safety and security of all our guests. This policy is displayed at the time of booking across every channel, but I sincerely apologise if it was not communicated clearly or if the way it was handled left you feeling uncomfortable. We will be reviewing our approach with the team so that, while following policy, we also show greater sensitivity in such situations.I am also sorry that your allocated single room was located in our annex building. While these rooms are only a short walk from reception and are part of our property, we understand that in poor weather or after a tiring journey this may have felt inconvenient. We will take your feedback on board to see how we can better communicate this in advance, and when possible, we will always try to offer a room within the main building to avoid this difficulty.With regard to the size of the room, our single rooms are designed to be compact but functional, offering a private shower room, comfortable bed, and wardrobe space. That said, we appreciate that they may not suit every traveller’s needs. On your next visit, we would be very happy to recommend one of our larger room categories to ensure a more comfortable experience.The issue of bedding is also very concerning to us. Every room is thoroughly checked by our housekeeping team, and duvets, sheets, and blankets are always included as standard. I am truly sorry if this was not clear to you on arrival and that you felt you had to sleep in your clothes with the heating on. Our reception operates 24/7 precisely so that we can resolve such issues quickly and provide extra bedding or other amenities immediately. We will make sure our team are more proactive in reminding guests that assistance is always available at any time of day or night.Although it was encouraging to read that you found our staff friendly, I regret that this did not outweigh the challenges you experienced during your stay. Guest comfort is at the heart of everything we do, and it is clear we fell short of your expectations on this occasion. Please accept my sincere apologies for the disappointment and discomfort caused.We greatly value your feedback, as it helps us identify areas where we can improve both communication and the overall guest experience. While I understand your stay was not what you had hoped for, I do hope you might consider staying with us again, giving us the chance to provide you with the warm hospitality and service that so many of our guests enjoy.Kind regards,Hotel ManagerBest Western London Ilford