酒店回复: Dear Heini-Maria,Thank you very much for your wonderful review and for choosing to stay with us at Best Western Ilford Hotel. We are delighted to hear that you found our team friendly, check-in process smooth, and your room clean and comfortable.We truly appreciate your helpful suggestions regarding the fridge and bedding options, as well as your understanding about the external noise. Your feedback helps us improve our services and facilities for future stays.It was our pleasure to host you, and we hope to welcome you back again soon for another pleasant visit to Ilford.Kind regards,Hotel ManagementBest Western Ilford Hotel
5.0分
其他
原文
翻译提供方：Google
房间虽小但很温馨。虽然简单，但非常实用。设施齐全。对我来说简直完美。
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酒店回复: Hello Armand,Thank you so much for your review! We’re delighted to hear that your stay was enjoyable and that our room met your expectations. We strive to create comfortable and functional spaces for our guests, and we’re pleased to know that you found the room cosy and well-equipped.We look forward to welcoming you again on your next visit.Best regards,Management
4.0分
其他
原文
翻译提供方：Google
这是一家非常适合游览伦敦的酒店，靠近火车站，位置安静，步行即可到达多家商店。
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酒店回复: ChatGPT said:Dear Guest,Thank you for sharing your feedback and for highlighting our convenient location near the train station and local shops. We are pleased to know you enjoyed the calm surroundings and found our hotel suitable for your visit to London.We truly appreciate your comments and hope to have the pleasure of welcoming you again soon.Kind regards,Hotel Management Team
3.0分
其他
原文
翻译提供方：Google
平庸
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酒店回复: Dear Adam,Thank you for sharing your feedback regarding your recent stay with us. We are sorry to learn that your experience was only mediocre and did not fully meet your expectations.Your comments are very important to us, and we will use them to identify areas where we can improve and provide our guests with a better experience in the future.We truly appreciate you choosing to stay with us and hope to have the opportunity to welcome you back again, so we may provide you with a more enjoyable and comfortable stay.Kind regards,Hotel ManagementBest Western Ilford Hotel
2.0分
其他
Bathroom freezing no radiator or heater..
Terrible sleep constant dripping noise from broken gutter.
Staff lovely
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酒店回复: Thank you for sharing your feedback with us. While we are pleased to hear that our team left a positive impression, we are genuinely sorry that aspects of your room affected your comfort.The issues you experienced with the bathroom temperature and the exterior gutter noise are not reflective of the standard we aim to provide. Both matters have been raised with our maintenance team for immediate attention to prevent any recurrence.We appreciate you bringing this to our attention, as it helps us improve the experience for all guests. We hope to have the opportunity to welcome you again under more comfortable circumstances.
5.0分
家庭亲子
The staff are very professional, attentive and helpful.
Everyday cleaning service and new towels even not requested.
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酒店回复: Dear Guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and that our team was able to provide attentive and professional service. It is always our goal to ensure every guest feels comfortable and well cared for, and we are glad the daily housekeeping and extra touches made a positive difference.We greatly appreciate your feedback and hope to welcome you back in the future.Warm regards,Hotel ManagementBest Western Greater London Hotel
3.0分
商务出差
nice clean room helpfull staff well presented
wifi in room i stayed in was poor ended up h otspotting off my phone
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酒店回复: Dear David,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you found your room clean and our staff helpful. However, we are sorry to learn about the issues you experienced with the Wi-Fi. Your comments are important to us, and we will look into this to ensure we provide a more reliable connection for our guests.We appreciate your stay and hope to have the opportunity to welcome you back for an improved experience.Kind regards,Front DeskBest Western Ilford Hotel
3.0分
商务出差
Rooms need updating bathrooms need up dating broken shower room I was in was right above reception and all I could hear was the staff at reception desk
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酒店回复: Dear Kat, Thank you for your valuable feedback. We take all guest comments seriously, as they help us to continuously improve the experience we provide. Your input is important to us, and we truly appreciate you taking the time to share it. We are committed to ensuring every guest has a comfortable and enjoyable stay, and your feedback will certainly be considered as we work to enhance our services. We hope to welcome you back in the future for a better experience.
4.0分
家庭亲子
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Room was adequate, clean and beds were comfortable. Great to have a proper hairdryer too! Staff friendly and attentive. Breakfast offered a good selection of cold/hot buffet options and there was always hot water for showers.
Biggest negative is the bathroom - it was a tiny narrow sink with a glass shelf directly above it. This made it really challenging to get your head above the sink it brush your teeth or wash your face. It would be far better to move the shelf to the side instead. The cleaning staff didn’t replenish the tea making facilities so there was nowhere near enough sugar or milk.
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酒店回复: Dear Caroline,Thank you very much for your detailed feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed the cleanliness of the room, the comfortable beds, our attentive team, and the breakfast selection. It’s great to know the proper hairdryer and hot showers made a positive difference to your stay.We also appreciate your helpful comments regarding the bathroom layout and the shelf placement. Your suggestion is very practical, and we will review this setup to improve ease of use for our guests. Additionally, we apologise that the tea and coffee amenities were not fully replenished during your stay — we will address this with our housekeeping team to ensure it doesn’t happen again.Thank you once again for your constructive review. We hope to welcome you back for an even better stay in the future.Kind regards,Hotel ManagementBest Western London Ilford Hotel
4.0分
其他
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Customer service from the reception team was excellent. They helped me to find a parking space for free and we're generally very respectful and polite. The room was clean and had everything we needed.
Negatives: Couple of the lights weren't working and the walls were thin so could hear noise from other guests. Parking was very limited but as mentioned, staff were very helpful - make sure you ask for advice at reception before paying for anything on Ringo!
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酒店回复: Dear Ms. Collis,Thank you very much for taking the time to share your feedback following your recent stay with us at Best Western Ilford Hotel. We are delighted to hear that you found our reception team helpful and courteous, and that you were pleased with the cleanliness and facilities of your room.We sincerely appreciate your constructive comments regarding the lighting and sound insulation. Please rest assured that we will address these points with our maintenance team to ensure improvements are made. We are also glad that our staff could assist you with parking arrangements, and we appreciate your understanding regarding the limited parking availability.Your feedback helps us to continue enhancing our guest experience, and we hope to have the pleasure of welcoming you back again soon.Kind regards,Hotel ManagementBest Western Ilford Hotel
工作人员超级友好！❤️入住很顺利，房间很合适，干净舒适。唯一不足的是：缺少一个小冰箱来冷藏零食。虽然隔着墙能听到街上和其他房间的噪音，但我们睡觉时戴着耳塞，所以没觉得有什么问题。两条毯子比一条更舒服，不过也就这样了🤗
房间虽小但很温馨。虽然简单，但非常实用。设施齐全。对我来说简直完美。
这是一家非常适合游览伦敦的酒店，靠近火车站，位置安静，步行即可到达多家商店。
平庸
Bathroom freezing no radiator or heater..
Terrible sleep constant dripping noise from broken gutter.
Staff lovely
The staff are very professional, attentive and helpful.
Everyday cleaning service and new towels even not requested.
nice clean room helpfull staff well presented
wifi in room i stayed in was poor ended up h otspotting off my phone
Rooms need updating bathrooms need up dating broken shower room I was in was right above reception and all I could hear was the staff at reception desk
Room was adequate, clean and beds were comfortable. Great to have a proper hairdryer too! Staff friendly and attentive. Breakfast offered a good selection of cold/hot buffet options and there was always hot water for showers.
Biggest negative is the bathroom - it was a tiny narrow sink with a glass shelf directly above it. This made it really challenging to get your head above the sink it brush your teeth or wash your face. It would be far better to move the shelf to the side instead. The cleaning staff didn’t replenish the tea making facilities so there was nowhere near enough sugar or milk.
Customer service from the reception team was excellent. They helped me to find a parking space for free and we're generally very respectful and polite. The room was clean and had everything we needed.
Negatives: Couple of the lights weren't working and the walls were thin so could hear noise from other guests. Parking was very limited but as mentioned, staff were very helpful - make sure you ask for advice at reception before paying for anything on Ringo!