This so called motel was not as portrayed on the website very misleading the whole experience was terrible if there was a minus 10 that still would BE generous HORRIBLE HORRIBLE HORRIBLE
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酒店回复: Sorry for your bad experience. There is no misleading information from us provided online as per our knowledge. We do have different option of rooms like Deluxe King , Standard queen which might you get confused while booking. We also look into this matter and solve it asap if there is any misleading information through websites. Hope we see you back and serve to better.
1.0分
商务出差
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I was very disappointed with my recent stay at the Latrobe Motel in Morwell. The room was in extremely poor condition and requires serious maintenance. There were several issues, including broken and torn curtains, a broken toilet seat, cracked bathroom tiles, and even a spider in the room.
These problems made the stay very uncomfortable and well below an acceptable standard for paid accommodation. Given the condition of the room, I believe a refund is reasonable and request that my payment be reimbursed.
Please let me know how this refund can be processed. I have several photos available to support my complaint if needed.
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酒店回复: Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Reviews like yours give us an opportunity to address areas of improvement also love to accommodate you to different deluxe room or worked something out if you should have asked. Hope we see next time for the with a better experience. Thanks
3.0分
其他
room climate was good ,only complaint was the pillows only had 2 and they were very flat otherwise it was ok
5.0分
其他
The staff couldn't have been kinder. The room was tasteful and immaculate.
4.0分
情侣出游
Bathroom had not been cleaned carpet was filthy no glasses or spoons in room no extra blankets or a doona on bed
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酒店回复: Apologies for any inconvenience occurred.Thanks for review. Hope to see you next time.
3.0分
其他
The motel was quite good for the price. Room was clean and quiet.
3.0分
家庭亲子
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beds didn’t have linen properly tucked in with old bed parts on the singles showing. Loud group arrived at 1.30am with my young family in my room, made me feel unsafe.
3.0分
家庭亲子
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There was only one towel provided. I had to request more. There were no spoons to make tea and coffee. One of the mugs had a massive crack in it, coffee spilled out all over the table.
1.0分
商务出差
Heater was not working and I had no towels in my room!!
Would not stay again!
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酒店回复: Thanks for feedback and we apologise for the inconvenience during the stay. We love to do improvements after getting reviews like this. Also we love to accommodate you to different room on the day if asked. Hope we see you next time with better expectations.Thanks
2.0分
商务出差
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They don't know how to run a motel!
Tried to give me the room I stayed in on the way through 3 days earlier. Hadn't been serviced yet! Said I'd left it too dirty. By that they meant some crumbs on the floor. Terrible service
This so called motel was not as portrayed on the website very misleading the whole experience was terrible if there was a minus 10 that still would BE generous HORRIBLE HORRIBLE HORRIBLE
I was very disappointed with my recent stay at the Latrobe Motel in Morwell. The room was in extremely poor condition and requires serious maintenance. There were several issues, including broken and torn curtains, a broken toilet seat, cracked bathroom tiles, and even a spider in the room.
These problems made the stay very uncomfortable and well below an acceptable standard for paid accommodation. Given the condition of the room, I believe a refund is reasonable and request that my payment be reimbursed.
Please let me know how this refund can be processed. I have several photos available to support my complaint if needed.
room climate was good ,only complaint was the pillows only had 2 and they were very flat otherwise it was ok
The staff couldn't have been kinder. The room was tasteful and immaculate.
Bathroom had not been cleaned carpet was filthy no glasses or spoons in room no extra blankets or a doona on bed
The motel was quite good for the price. Room was clean and quiet.
beds didn’t have linen properly tucked in with old bed parts on the singles showing. Loud group arrived at 1.30am with my young family in my room, made me feel unsafe.
There was only one towel provided. I had to request more. There were no spoons to make tea and coffee. One of the mugs had a massive crack in it, coffee spilled out all over the table.
Heater was not working and I had no towels in my room!!
Would not stay again!
They don't know how to run a motel!
Tried to give me the room I stayed in on the way through 3 days earlier. Hadn't been serviced yet! Said I'd left it too dirty. By that they meant some crumbs on the floor. Terrible service