酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that choosing our hotel was the right decision and that you enjoyed the opulent, grand atmosphere of our lobby. It truly means a lot to us, and we can’t wait to welcome you back on your next visit.
酒店回复: Thank you for taking the time to share your experience with us and beautiful photos. We’re thrilled to know that you enjoyed the unique charm and historic atmosphere of our hotel—it’s always rewarding to hear when guests connect with the stories told through our architecture and vintage photography. While we understand the room was cozy, we're glad it offered the comfort you needed and that our central location made it easy for you to explore the vibrant surroundings. From Grand Central Market to the scenic views at the planetarium, it sounds like you made the most of your time in Los Angeles. We truly appreciate your thoughtful feedback and helpful insights, and we hope to have the pleasure of welcoming you back for another memorable visit.
1人觉得有用
5.0分
豪华特大床房
商务出差
酒店古色古香
非常具有欧洲风情
入住时遇到了舞蹈比赛，
为这个酒店增加了更多精彩
很多明星名人都住过这个酒店
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted that you enjoyed the hotel’s historic European charm and the lively atmosphere during the dance competition. It’s always exciting when special events bring extra energy to the property. We truly appreciate your kind words and hope to welcome you back for another memorable stay.
5.0分
豪华特大床房
独自旅行
复古 典雅 充满历史感 就在downtown
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酒店回复: Thank you for your lovely feedback! We’re so glad you enjoyed the retro elegance and historic charm of our hotel, as well as our downtown location. We truly appreciate your kind words and hope to welcome you back again soon.
酒店回复: Thank you for taking the time to share your experience with us. We are happy to hear that you found our gym well-equipped and appreciated the friendliness of our staff.At the same time, we apologize for any inconvenience caused by the noise and the lack of in-room water or heaters. Your feedback has been shared with our management team so we can review options to enhance guest comfort and convenience.We truly appreciate your comments and look forward to welcoming you back for an even better stay in the future.
酒店回复: Thank you for sharing your kind feedback. We’re glad to hear you enjoyed the spacious room and its amenities, as well as the street view. We appreciate your helpful note regarding the in-room items — this information is valuable for future guests as well. We’re delighted you had an overall great stay and hope to welcome you back again soon.
酒店回复: Thank you for your detailed review and for highlighting our historic charm, cleanliness, comfort, and attentive service. We are especially glad you enjoyed the Christmas tree lighting ceremony and your overall stay.We sincerely apologize for the confusion regarding the service fee at checkout. Your feedback about clearer communication and transparency has been noted and will be shared with our team and booking partners. We appreciate your comments and hope to welcome you back for an even better experience in the future.Best Regards,Jarely MedinaReservations Manager
我挺喜欢这家酒店，大堂特别漂亮。总体环境也不错，出门交通也方便！下次去洛杉矶会继续选择这家酒店！
酒店的历史非常悠久，一楼大厅的繁华距离我们现代是那么的久远，以至于我需要仔细看每张照片的拍摄历史。酒店房间不是很大，但是非常温馨。虽然没有提供牙刷和拖鞋，但是毛巾非常棒。空调的制冷也是非常非常棒，以至于我要关掉空调入睡，否则会被冻醒。酒店在市中心，坐地铁去任何地方都非常方便。重点要说说距离酒店8分钟路程的中央大市场，吃的喝的都非常方便。天使铁路火车看看就行，坐上去二分钟，也就只能拍照打卡。非常推荐去天文馆，看洛杉矶的夜景和远眺好莱坞的招牌，晚上可以在天文馆前面宿营和野餐，这也是让国人羡慕的😀
酒店古色古香
非常具有欧洲风情
入住时遇到了舞蹈比赛，
为这个酒店增加了更多精彩
很多明星名人都住过这个酒店
复古 典雅 充满历史感 就在downtown
Biltmore 酒店的每一面墙壁都散发着历史气息，仿佛将您带回了20年代，尽管设施都维护得非常好。房间干净宽敞，但窗户几乎隔绝不了街上的噪音。
酒店大堂及负一楼非常复古华丽。服务人员彬彬有礼。房间内部宽敞、简约、较有年代感。窗户正对小广场，除了观赏溜冰的人群，还见证了一场小型抗议活动。美国的酒店里面，这里的早餐，算是非常丰盛了。住了两晚，感觉不错。
设施：有些老旧但健身室设备还算齐全
环境：地点方便，周边人多可能会有些嘈杂
服务：房里没提供水或热水器，但酒店人员友好，可以要求提供
房间里的USB充电口坏了。我向前台反映，前台小姐竟然连个充电头都不肯借我！结果直到我退房，手机都是没电的。
房间挺宽敞的，还配有冰箱 电吹风
给的房间能看到街景
注意没有配备拖鞋 牙刷 牙膏 要自己带
总体来说还是非常不错的
这是一家很有年代感，有历史有故事的酒店。房间内的设施齐整干净，空调制热效果很好，能保证房间有个舒适的温度。相对而言，卫生间的设施有些老旧，洗脸台比较小，但卫生没有任何问题，淋浴和面盆龙头的出水也完全没有问题。
酒店的早餐是很美国的，算不得丰富，但该有的基本都有，特别说明的一点:煎蛋要向服务人员要。服务人员的态度很好，无论是领位的大叔还是厅内人员，因此我们也按常规在桌上留了小费。
酒店外吃1-2个街区内有星巴克，subway等快餐店，也有几家相对比较正式的餐馆。治安应该算中规中矩，晚上在周边也没有不安全的感觉。
入住当晚遇到了大堂圣诞树点灯，很有仪式感，也很有趣。
这次入住唯一的不适，来自于退房时收取的不到20刀的服务费，前台人员告诉我们这是早餐的服务费。这里要说两点:一是当时订房时专门看了，这张订单没写到酒店有服务费（当时别的预订上有说明要支付每天10刀左右的服务费，这个预订确实没有）；二是为什么没人告诉我们这个服务费是早餐服务费呢？收了服务费是不用另外再给小费的（钱不多，但感觉不好）。如果入住时前台提前告诉我们有这个服务费（退房时前台一位男服务员说酒店已请代理商告知，这有一定道理），或者携程的代理商说明有这个收费且告知是餐厅服务费，我们不会这么不爽。
希望携程以后能做的更好，切实让我们能明明白白消费。