酒店回复: Dear Guest, Gracias por compartir su experiencia con nosotros. Nos alegra saber que el personal fue amable durante su check-in. Lamentamos el inconveniente con el drenaje de la tina y compartiremos esta observación con nuestro equipo de mantenimiento para resolverlo cuanto antes.Muchas gracias
5.0分
家庭亲子
原文
翻译提供方：Google
我推荐它，服务非常好，是度假的绝佳去处。
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酒店回复: ¡Muchas gracias por su amable recomendación!Nos alegra saber que recibió un muy buen servicio y que disfrutó de su estancia con nosotros. Es un honor ser parte de sus vacaciones, y esperamos darle la bienvenida nuevamente muy pronto.Con aprecio
5.0分
商务出差
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Our room was spotless, the staff was ever so polite and accommodating.
We will be back again. Have always loved our stays at this location, doing it yearly!!!
I LOVE the mattresses. Can you send me one! LOL LOL LOL.
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酒店回复: Dear Guest, Thank you so much for your wonderful survey! We’re delighted to hear that your room was spotless and that our team made you feel welcome and comfortable. It’s always a pleasure knowing our returning guests continue to enjoy their stays year after year.We’re especially glad you love our mattresses; they’re definitely a guest favorite! You can always come back and use ours anytime!We look forward to welcoming you back for another relaxing stay soon.
4.0分
情侣出游
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We stayed across the hall from the elevator and were surprised how loud it was all night. Also the bed was very loud. You moved your arm and it would creak loudly. Overall lovely place to stay and awesome staff!
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our property and found our staff awesome, that means a lot to us!We’re truly sorry about the noise from the elevator and the bed frame creaking during your stay. Your comfort is very important to us, and we’ll review these concerns with our team to ensure improvements are made.We appreciate your comments and hope to welcome you back for an even better experience next time.
5.0分
其他
Room was very clean, front desk staff was really friendly and helpful. Great location and the property is well maintained. Would stay there again.
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酒店回复: Dear Guest,We are thrilled to hear that your stay with us was convenient and that the check-in process was fast and reasonable. We truly appreciate your kind words and are grateful for your business.At Choice Hotels, we strive to provide a seamless and enjoyable experience for all of our guests. Your feedback is invaluable to us, as it helps us understand what we're doing well and where we can improve.Thank you again for taking the time to share your thoughts with us. We look forward to serving you on your next visit.Sincerely,Claudette Bradley
3.0分
家庭亲子
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The pull out bed was poor quality. Should feel springs in my back. No bedding for pull out- went down to ask for bedding and got a comforter with hold in it and stuffing coming out of it.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the pull-out bed and bedding. This is not the level of comfort or quality we want our guests to have. Your comments have been shared with our housekeeping and maintenance teams to ensure the bedding and sofa sleepers are inspected and replaced as needed. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a better stay.
4.0分
家庭亲子
Water slide was awesome! Room key took several try’s before we could enter the room, other than that… excellent place!
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酒店回复: Dear Guest, Thank you for sharing your feedback! We’re delighted to hear you enjoyed the water slide and had an excellent stay. We apologize for the difficulty with your room key; we’ve since upgraded to new tap door locks to make access quicker and easier for your next visit. We look forward to welcoming you back
5.0分
其他
Hot tub was wonderful....had issues getting into my room and the pool multiple times and staff was very friendly and helpful each time
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酒店回复: Dear Guest,We appreciate your comments and are pleased to hear you enjoyed the hot tub and received great service from our staff. We apologize for the trouble accessing your room and the pool. Please know we’re in the process of installing new door locks to improve reliability for our guests. We look forward to your next visit.
5.0分
家庭亲子
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Clean rooms, great pool and slide, tasty breakfast, great location. I will say the pool area could use a few more lights, but we enjoyed our stay. Would definitely stay at this hotel if we come to the area again.
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酒店回复: Dear Guest,Thank you for sharing your feedback! We’re delighted to hear you enjoyed our clean rooms, pool and waterslide, and breakfast. We also appreciate your note about the lighting in the pool area; we’ll be sure to share that with our team for review. We’re so glad you’d stay with us again and look forward to welcoming you back!
4.0分
家庭亲子
The room was clean, the jeys didnt eork very well smand when arrived the tv didnt work and maintenance had to come in to fix it. Otherwise a great stay.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Comfort Inn & Suites St. Paul Northeast. We’re glad to hear that you found your room clean and enjoyed your stay overall. We apologize for the issues you experienced with the keys and the TV and appreciate your patience while our maintenance team resolved them. Your comments will be shared with our team to help us improve for future guests.
我喜欢酒店工作人员在办理入住时很友好。
我不喜欢浴缸里的水停滞不前，流速很慢。
我推荐它，服务非常好，是度假的绝佳去处。
Our room was spotless, the staff was ever so polite and accommodating.
We will be back again. Have always loved our stays at this location, doing it yearly!!!
I LOVE the mattresses. Can you send me one! LOL LOL LOL.
We stayed across the hall from the elevator and were surprised how loud it was all night. Also the bed was very loud. You moved your arm and it would creak loudly. Overall lovely place to stay and awesome staff!
Room was very clean, front desk staff was really friendly and helpful. Great location and the property is well maintained. Would stay there again.
The pull out bed was poor quality. Should feel springs in my back. No bedding for pull out- went down to ask for bedding and got a comforter with hold in it and stuffing coming out of it.
Water slide was awesome! Room key took several try’s before we could enter the room, other than that… excellent place!
Hot tub was wonderful....had issues getting into my room and the pool multiple times and staff was very friendly and helpful each time
Clean rooms, great pool and slide, tasty breakfast, great location. I will say the pool area could use a few more lights, but we enjoyed our stay. Would definitely stay at this hotel if we come to the area again.
The room was clean, the jeys didnt eork very well smand when arrived the tv didnt work and maintenance had to come in to fix it. Otherwise a great stay.