We requested an accessible room; it was on the 2nd floor. The bathtub drain did not do its job and there was an inch of water when showering. The complimentary dispensers contained lotion, not hair conditioner (not an issue for us, but a general observation that shows lackluster care). The room AC unit had a slow drip that resulted in a very wet floor that we didn't see due to the color of the carpet, and a box we had with us was destroyed. Also, the TV did not work initially. The manager came to fix it, but his fix didn't work. We decided to not worry about the TV, but the wi-fi was also spotty; we used our phone hot spots instead. We left a night early. When we checked out a night early, we weren't able to negotiate a refund due to using a 3rd party to purchase (ultimately received $2.20 for canceling the last night- check the fine print!). The desk clerk was not apologetic and did not appear to write down that the A/C unit needed fixing. We won't be back here.
3.0分
情侣出游
Safe area with good places to eat. Room bath tub really needs replacing and ac unit makes grinding sound and needs repair. Parking is fine. Staff is very good.
4.0分
其他
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Convenient & Comfortable, with Caveat
Overall, Sleep Inn was a good stop over place during my road travel through Clovis. The place looks recently renovated, shared areas were clean, and the accommodations were comfortable.
With that being said, I have concern. Even though the hotel looks like it went through recent renovations, I was put in a room that was in no shape to be given to any guest. It was obvious damage was isolated to this single room, and the damage was deep in both the sleeping and bath spaces.
I was given a different room when I requested a change, which was the proper thing to do. For that, I do keep the overall review positive. But truth be told, given the condition of the first room, I pause to question how welcome I was in this business.
I have requested a direct contact to Management to share pictures and details. Overall, I would give this property a positive review with caveat of awareness.
During this time, I consider any establishment that runs Fox News on the common television not safe for a demographic that does not fit the Fox News profile. As a solo traveler, these are cues I pay attention to. Given the room I was given, Fox News running in the background and my presenting demographic, it gives a warning cue.
The guests were varied, so that helped give me a bit of feelings of security. However, a weather channel would be a better choice to run on the television for your guests AND staff to see.
3.0分
家庭亲子
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A basic room for a decent price - but the hotel is very close to a very very busy railroad track and the constant air horns are enough to unnerve a person. It is a little better at night with fewer trains blowing their air horns - but still.
4.0分
商务出差
Comfy and affordable
Bed was comfy and shower was hot and had good pressure that’s all we care about.
1.0分
其他
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We always choose to stay at Sleep inn it was a Hampton Inn prior
This time around was not pleasant the room smelled of Urine the smell as horrid
Then there was no lotion in bathroom
Also our room wasn’t cleaned in the day
So all in all this time stay was not great
The service is always good but the smell was not
4.0分
商务出差
It was good, but the hot tub had no working jets. Also, the breakfast should be vegan only and not cater to those gross consumers of animal products.
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酒店回复: Dear Jill,Thank you for your continued loyalty to Sleep Inn — we truly value guests like you who choose to stay with us time and again. I’m very sorry to hear that your recent visit did not meet your expectations.Please accept our sincere apologies for the unpleasant odor in your room and for the missed housekeeping service. This is not the standard we strive to uphold, and I can assure you that your comments have been shared with our housekeeping team to ensure immediate attention and corrective action. Additionally, we understand that the absence of standard amenities like lotion can be frustrating, and we’re reviewing this with our supply team to prevent future oversights.We're glad to hear you found our service staff to be consistently good that means a great deal to us. We hope to have the opportunity to restore your confidence in our hotel on a future stay.Warm regards,General ManagerSleep Inn
4.0分
商务出差
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Just using it for its location
Have stayed her plent of times. Like it for its location to the fairgrounds. Things i didn't like, pool was FREEZING, and breakfast was kind of blah. Also the carpet felt wet in the room.
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酒店回复: Dear Mary, Thank you for being a repeat guest — we truly appreciate your loyalty and are glad to hear our location near the fairgrounds continues to be convenient for you.I'm sorry to hear that aspects of your recent stay didn’t meet expectations. We understand how important a comfortable pool and a satisfying breakfast are to our guests, and we’re actively looking into both areas for improvement. Additionally, the damp carpet is concerning and has been reported to our housekeeping and maintenance teams to investigate and resolve immediately.We value your honest feedback — it helps us improve and continue to deliver a better experience each time. We hope to welcome you back again soon and provide a stay more in line with what you’ve come to expect from us.Warm regards,General ManagerSleep Inn
5.0分
其他
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The lady from the front desk was wonderful. They got everything I needed and make sure the room had plenty of towels in there… pool was on point had clean towels all the time
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酒店回复: Dear Melissa,Thank you so much for your kind words! We're thrilled to hear that our front desk team made such a great impression and ensured your stay was comfortable. I'm also glad to know you enjoyed the pool and always had clean towels available – we work hard to keep those details just right.We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon!Warm regards,Assistant ManagerSleep Inn
干净安静，服务友好
We requested an accessible room; it was on the 2nd floor. The bathtub drain did not do its job and there was an inch of water when showering. The complimentary dispensers contained lotion, not hair conditioner (not an issue for us, but a general observation that shows lackluster care). The room AC unit had a slow drip that resulted in a very wet floor that we didn't see due to the color of the carpet, and a box we had with us was destroyed. Also, the TV did not work initially. The manager came to fix it, but his fix didn't work. We decided to not worry about the TV, but the wi-fi was also spotty; we used our phone hot spots instead. We left a night early. When we checked out a night early, we weren't able to negotiate a refund due to using a 3rd party to purchase (ultimately received $2.20 for canceling the last night- check the fine print!). The desk clerk was not apologetic and did not appear to write down that the A/C unit needed fixing. We won't be back here.
Safe area with good places to eat. Room bath tub really needs replacing and ac unit makes grinding sound and needs repair. Parking is fine. Staff is very good.
Convenient & Comfortable, with Caveat
Overall, Sleep Inn was a good stop over place during my road travel through Clovis. The place looks recently renovated, shared areas were clean, and the accommodations were comfortable.
With that being said, I have concern. Even though the hotel looks like it went through recent renovations, I was put in a room that was in no shape to be given to any guest. It was obvious damage was isolated to this single room, and the damage was deep in both the sleeping and bath spaces.
I was given a different room when I requested a change, which was the proper thing to do. For that, I do keep the overall review positive. But truth be told, given the condition of the first room, I pause to question how welcome I was in this business.
I have requested a direct contact to Management to share pictures and details. Overall, I would give this property a positive review with caveat of awareness.
During this time, I consider any establishment that runs Fox News on the common television not safe for a demographic that does not fit the Fox News profile. As a solo traveler, these are cues I pay attention to. Given the room I was given, Fox News running in the background and my presenting demographic, it gives a warning cue.
The guests were varied, so that helped give me a bit of feelings of security. However, a weather channel would be a better choice to run on the television for your guests AND staff to see.
A basic room for a decent price - but the hotel is very close to a very very busy railroad track and the constant air horns are enough to unnerve a person. It is a little better at night with fewer trains blowing their air horns - but still.
Comfy and affordable
Bed was comfy and shower was hot and had good pressure that’s all we care about.
We always choose to stay at Sleep inn it was a Hampton Inn prior
This time around was not pleasant the room smelled of Urine the smell as horrid
Then there was no lotion in bathroom
Also our room wasn’t cleaned in the day
So all in all this time stay was not great
The service is always good but the smell was not
It was good, but the hot tub had no working jets. Also, the breakfast should be vegan only and not cater to those gross consumers of animal products.
Just using it for its location
Have stayed her plent of times. Like it for its location to the fairgrounds. Things i didn't like, pool was FREEZING, and breakfast was kind of blah. Also the carpet felt wet in the room.
The lady from the front desk was wonderful. They got everything I needed and make sure the room had plenty of towels in there… pool was on point had clean towels all the time