The location is excellent and the room is clean and tidy—these are the only positives. However, the hotel fails to meet basic safety and privacy standards, so I cannot recommend staying here.
During my stay, due to a wrong delivery by the hotel staff, they knocked three times and then swiped the card to open the door directly—even though my room was clearly displaying the Do Not Disturb sign.
In the United States, hotel rooms are legally protected private spaces. This act constitutes a serious invasion of privacy and violates local privacy laws. It is an extremely serious violation of operating procedures.
The hotel did not provide a proper apology throughout my stay. The guest room manager only acknowledged the incident when I checked out. The management is disorganized and the service is far below the standard of a high-end hotel.
The hotel completely disregards guests’ personal safety and privacy. I felt extremely unsafe and violated during my trip.
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酒店经理代表酒店发邮件诚恳道歉,态度真诚、回应及时,没有推诿,让人感受到酒店的用心与担当。瑕不掩瑜,感谢重视客人反馈,希望酒店继续改进细节、提升服务,越做越好。The hotel manager has sent a sincere apology email on behalf of the hotel. The attitude was genuine, the response was prompt. It shows the hotel’s care and sense of responsibility.Despite the minor issues, the overall experience is still positive. Thank you for taking guest feedback seriously. We hope the hotel will continue to improve details and service, and keep getting better.
最让人惊喜的酒店,应该是老美首选 酒店不大 但是房间非常敞亮,屋内准备了茶饮咖啡都很全,还带有小露台 即使临街也不会很吵
房间很大,我们很满意。换了一次房间,因为之前的房间有点儿吵,酒店给予了满足。总体来说,我们非常喜欢这家酒店。
地理位置优越,房间干净整洁,这是优点。但安全与隐私不达标,不推荐入住。
入住期间因酒店送错快递,在我房门明确显示“请勿打扰/隐私勿扰”的情况下,工作人员敲门三下、未经告知、直接刷卡开门进入房间。
在美国,酒店客房属于受法律保护的私人空间,这种行为已经严重侵犯隐私,触犯当地隐私法,属于非常严重的违规操作。全程没有合理道歉,直到最后退房,客房经理才表示知晓。管理混乱、操作也不符合高端酒店水平,无视住客人身安全与隐私边界,在旅行期间感到极度没安全感。
The location is excellent and the room is clean and tidy—these are the only positives. However, the hotel fails to meet basic safety and privacy standards, so I cannot recommend staying here.
During my stay, due to a wrong delivery by the hotel staff, they knocked three times and then swiped the card to open the door directly—even though my room was clearly displaying the Do Not Disturb sign.
In the United States, hotel rooms are legally protected private spaces. This act constitutes a serious invasion of privacy and violates local privacy laws. It is an extremely serious violation of operating procedures.
The hotel did not provide a proper apology throughout my stay. The guest room manager only acknowledged the incident when I checked out. The management is disorganized and the service is far below the standard of a high-end hotel.
The hotel completely disregards guests’ personal safety and privacy. I felt extremely unsafe and violated during my trip.
酒店经理代表酒店发邮件诚恳道歉,态度真诚、回应及时,没有推诿,让人感受到酒店的用心与担当。瑕不掩瑜,感谢重视客人反馈,希望酒店继续改进细节、提升服务,越做越好。The hotel manager has sent a sincere apology email on behalf of the hotel. The attitude was genuine, the response was prompt. It shows the hotel’s care and sense of responsibility.Despite the minor issues, the overall experience is still positive. Thank you for taking guest feedback seriously. We hope the hotel will continue to improve details and service, and keep getting better.
足够老钱,住户不多 会给客人提供手写欢迎卡 这点很用心。房间床品很干净,就是卫生间能看到明显的水渍(清洗不掉的那种)。过夜泊车70美金,在这一片酒店里属于正常价位,但也真的好贵。不过建议大家最近先别入住这家酒店,因为他们在翻新,顶层游泳池都关闭了,餐厅被挪到一进门的位置,早餐就真的只有一些很难吃的面包(可颂都不够脆 感觉放了很久)。平台和官网都没有明示在翻新。
房间很大,服务也不错,唯一的遗憾是房间洗澡水不热
这是一家很棒的酒店,服务质量我在美国其他地方从未见过。客房清洁一流,工作人员会主动迎上来帮您拿行李。酒店员工非常注重细节,甚至是很小的方面。比如,当您走向酒店时,就会有工作人员提前走到电梯旁为您叫好电梯,确保电梯在一楼等候。我一开始都没注意到,但当我发现时,真的非常惊讶。这个举动说明了工作人员对细节的关注程度。
我不太经常在美国旅行,所以不太习惯入住时支付押金(这在全球范围内并不普遍),但这家酒店的押金是我住过的所有酒店中最高的。我被告知每天需要支付200美元,这笔费用会从您的卡中扣除,所以您在计划行程时需要考虑到这一点。
当我抵达酒店时,大堂正在进行非常吵闹的装修,酒店工作人员因此为我们提供了200美元的餐券,可以在他们的餐厅使用。餐厅的服务,和酒店一样,在美国来说也是顶级水平,这在这个国家是很难得的。
停车费非常贵,每天70美元,但步行距离内有很多价格合理的停车场。
不幸的是,酒店的游泳池直到11月才开放,但我在通过Trip.com预订时完全没有收到任何通知。酒店工作人员说我可以在他们的网站上查到,或者我应该收到一封电子邮件(但我没有收到)。他们坚持说,如果通过Booking预订,就会收到包含此信息的电子邮件。这种情况有些争议,可能Trip.com也有部分责任。他们对此无能为力,也没有提供任何补偿。这是一个很大的问题,因为我们选择这家酒店主要是因为屋顶有带美丽景色的游泳池,结果却用不了。他们只提供了在入住当天取消预订并全额退款的选项。
我们订了一个套房,房间宽敞舒适,设计风格现代,有衣帽间、化妆间,酒店人员有礼貌,清洁到位,一次非常享开心的酒店体验。
很喜欢很完美的酒店,地点,服务,早餐。
游泳的水也很恒温。十分舒服的套房。比华丽的高级酒店中性价比算很不错的豪华酒店啦。真的应该再来
在洛杉矶最满意的酒店之一,一楼不出名的餐厅,出品惊艳,没来过,真心不知道这里蕴藏了一家如此宝藏餐厅。
房间设施不错,新。网络很棒,床,枕头也很舒服。
洗漱用品需要去要,不主动提供。
房间打扫非常及时,且细心。
位置好,就在罗德奥大街边上,走过去几分钟。
唯一缺点是,楼层低,靠马路,有点吵。
是在比华利山住过的服务最好酒店之一。
roof 的swimming pool景观一流。