酒店回复: Hi gmendo569715, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location, hot water, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
酒店回复: Dear Cesar, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay, especially the breakfast. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.
酒店回复: Dear southkni, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and we apologize for the negative impression we gave you, especially the breakfast, bathroom, and toilet. We will use your comments as a training opportunity with our housekeeping team. We will make sure to address the breakfast, bathroom, toilet, and cleanliness issues you noted, and we hope you will allow us another opportunity to impress you should you return to the area.
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Run, don’t walk away from this hotel! Every bad review is actually too kind about this disgusting dirty, heatless hotel. Simply put: this place should be treated with a wrecking ball.
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PLEASE DO NOT BOOK THIS PLACE! I booked here to save money since staying in New York is expensive. But if I were to do this again, I'd be willing to fork up the extra hundreds of dollars to stay somewhere else. I booked two nights (Friday and Saturday) through Hotwire and paid upfront for a discount. I was arriving on a red eye flight since I didn't have any other option, so even though I booked Friday to Saturday, I would not arrive until 8am Saturday. When I arrived, I was told that my booking had been canceled and I would NOT get a refund. Apparently they had some "policy" where if you don't check in between 3pm on the first day (Friday) and 7am on the second day (Saturday), your booking is automatically canceled. Even if you pay upfront (which was $345 for two nights). The front desk person told me that if I wanted a room, I'd need to fork up another $300 for one night. I asked to see where it was written in the policies since all I saw in the booking was that check in was after 3pm Friday, and they refused to point me to anywhere it was written, but instead just kept insisting that was the policy. After arguing for a long time and arguing with Hotwire support (which you should also never trust), they eventually gave us the room from our original booking as a "courtesy" and told me that they just wanted me to "go through the process" as a lesson. I finally get to the room and the door wasn't even locked as though someone had gone in before us. Someone had cut the lamp wire so that there was no light in the room except for one by the door and the bathroom. In addition, the sheets, pillows, and towels were all stained, there was a hole in the bedsheet, and the window was foggy and cracked. DON'T STAY HERE IT'S A SCAM!
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酒店回复: Dear joelle1233, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. Unfortunately, we can not do much about the booking made thru third-party sites and encourage guests to always contact us directly for the best rate and flexibility. Again, we are sorry for the frustration, and we hope you are feeling better. Please come visit us in the future.
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DONT BOOK THIS HOTEL, THEY STEAL YOUR MONEY!! I haven't even gone on my vacation yet and requested to cancel my reservation so we can stay somewhere else, after reading the reviews, and they canceled my room booking and charged the full cost of my reservation to cancel and I cannot get ahold of ANYONE at the hotel via phone or email to get my money back. STEER CLEAR OF THESE THEIVES!!
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酒店回复: Dear 841taylore, I am so sorry to hear that our hotel did not meet your expectations and for the inconvenience that you experience with your reservation. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
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We arrived Saturday night to find it was closed, no reason given. We were not sent any notice by text or email. Staff seemed annoyed to be there, were borderline rude and unhelpful with finding a replacement room.
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酒店回复: Hi Pathfinder765893, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. It is through feedback like yours that we are able to quickly address staff courtesy issues. We promise to deliver and match your expectations in the future
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Not sure why Wyndham would allow this property to use their brand name. I booked a room on the hotel site only to arrive and find out the hotel was “closed”. It was being utilized as a migrant/homeless shelter. A little advance notice would’ve been the least they could do. Had to scramble last minute and find another place to stay.
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酒店回复: Dear dubbleexcel1970, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. It is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
酒店地理位置优越，交通便利，去火车站很方便，附近也有很多餐馆。酒店房间卫生有待提高，地毯很脏，上面似乎有血迹或墨迹，我无法确定。详见附图。房间里没有烧水壶，不方便泡咖啡。
服务极差，房间大门的钥匙打不开门，房间从不打扫，没有熨斗，到达时毛巾是脏的，没有早餐服务，糟糕的酒店。
很棒的酒店。非常好的位置。很好的服务。浴室一直有热水。它非常干净。注意力非常好。它有两个非常接近的地铁站。该地区非常安全且非常美丽。
他们在酒店提供早餐，这是一个谎言，他第二天早上就离开了。吃早餐，前台说他们不提供任何形式的早餐，你订房付钱的时候说是含早餐的
房间家具损坏。浴室不干净，马桶冲水很好。外面的烟味继续飘进来。是含早餐的，但是没有早餐，也不能使用健身设施。
Run, don’t walk away from this hotel! Every bad review is actually too kind about this disgusting dirty, heatless hotel. Simply put: this place should be treated with a wrecking ball.
PLEASE DO NOT BOOK THIS PLACE! I booked here to save money since staying in New York is expensive. But if I were to do this again, I'd be willing to fork up the extra hundreds of dollars to stay somewhere else. I booked two nights (Friday and Saturday) through Hotwire and paid upfront for a discount. I was arriving on a red eye flight since I didn't have any other option, so even though I booked Friday to Saturday, I would not arrive until 8am Saturday. When I arrived, I was told that my booking had been canceled and I would NOT get a refund. Apparently they had some "policy" where if you don't check in between 3pm on the first day (Friday) and 7am on the second day (Saturday), your booking is automatically canceled. Even if you pay upfront (which was $345 for two nights). The front desk person told me that if I wanted a room, I'd need to fork up another $300 for one night. I asked to see where it was written in the policies since all I saw in the booking was that check in was after 3pm Friday, and they refused to point me to anywhere it was written, but instead just kept insisting that was the policy. After arguing for a long time and arguing with Hotwire support (which you should also never trust), they eventually gave us the room from our original booking as a "courtesy" and told me that they just wanted me to "go through the process" as a lesson. I finally get to the room and the door wasn't even locked as though someone had gone in before us. Someone had cut the lamp wire so that there was no light in the room except for one by the door and the bathroom. In addition, the sheets, pillows, and towels were all stained, there was a hole in the bedsheet, and the window was foggy and cracked. DON'T STAY HERE IT'S A SCAM!
DONT BOOK THIS HOTEL, THEY STEAL YOUR MONEY!! I haven't even gone on my vacation yet and requested to cancel my reservation so we can stay somewhere else, after reading the reviews, and they canceled my room booking and charged the full cost of my reservation to cancel and I cannot get ahold of ANYONE at the hotel via phone or email to get my money back. STEER CLEAR OF THESE THEIVES!!
We arrived Saturday night to find it was closed, no reason given. We were not sent any notice by text or email. Staff seemed annoyed to be there, were borderline rude and unhelpful with finding a replacement room.
Not sure why Wyndham would allow this property to use their brand name. I booked a room on the hotel site only to arrive and find out the hotel was “closed”. It was being utilized as a migrant/homeless shelter. A little advance notice would’ve been the least they could do. Had to scramble last minute and find another place to stay.