酒店回复: Dear Terry,Thank you for staying at The Resident Kensington. We truly appreciate your feedback about our reception team, and it’s wonderful to hear that you found the hotel to be clean,We’re sorry to hear that the lobby felt busy during your stay and that this impacted your comfort. Your comfort is one of our top priorities and while our lobby is usually a cosy and quiet space, it can become busier during check-in time. Please know that our team always strives to maintain a calm and welcoming atmosphere.We also regret that the size and location of your room were not to your preference. As we are located in a residential neighbourhood, views can be limited. Room allocations are made the night before arrival, and while we do our best to accommodate requests, this may not always be possible. We hope the higher floor provided some added comfort during your stay.It’s great to know you had a comfortable overall experience, and we appreciate your thoughts on our pricing. We aim to strike a balance between value and quality.Thank you once again for choosing The Resident Kensington. We hope to have the pleasure of welcoming you back in the future.
酒店回复: Dear Mai,Thank you so much for sharing your detailed feedback with us. We're delighted to hear that you had a positive experience and that our team was able to impress you by placing your luggage in your room before your check in. It is our pleasure to help.We're happy that the Brita filtered tap water added value to your stay. We are always delighted to provide amenities that save money and enhance your comfort. Regarding the kettle, our team would have been delighted to assist you at any time had this been mentioned to us. We are here 24/7, always happy and ready to help.Thank you for choosing to stay with us. We look forward to welcoming you back soon and providing you with another enjoyable stay.Warm regards,DanielAssistant Reception Manager
一次非常棒且令人愉快的住宿体验。地理位置极佳，步行到伯爵阁站只需5分钟，乘坐公交车也很方便。一张温馨的欢迎卡让我们感到非常惊喜。我们预订的是一间小型双人房。房间不大，但有很多贴心的细节，比如配有碧然德滤水器的水龙头，带水槽的小厨房，以及设施齐全的浴室和洗漱用品。强烈推荐给所有旅客！
25年春节期间入住，一个人住，是可以接受的。28寸箱子打开刚刚好。
居住环境很安静，地铁站等就在5分钟不行，旁边主街上面有麦当劳🍔
一间舒适便利的公寓，位于伦敦市中心，街区环境优美整洁。
很棒的区域！房子本身看起来挺老旧的。我们住的时候，马桶每天都会堵。房间外面有个电箱，发出非常尖锐的旋转声，而且没完没了。他们说修好了，但声音一直没停，之后甚至更大了。我现在还能听到耳鸣。即使戴着耳塞，我也没睡好。一点儿也不安稳。
我最终入住了维多利亚酒店。一切都设施齐全，房间里的微波炉和洗手池也很方便。我只住了三个晚上，但我希望可以住得更久一些。如果有机会，我一定会再次入住。
工作人员很友好，房间很干净。设施很少，甚至没有。早餐和用餐区在前台旁边，所以坐下来喝杯简单的咖啡很拥挤，让人很烦躁。房间很小。我被安排在地下室，然后搬到了顶楼的房间，可以看到砖墙和排水管。尽管我三个月前就预订了。除此之外还算舒适，但可能最多住一晚。价格昂贵，就其功能而言。
酒店建筑和房间根本达不到四星级酒店的水平。床吱吱作响，浴室又小又旧。我能听到楼上和隔壁房间客人的声音，以及他们床铺的挤压声。我住在一楼，一整天都能听到汽车和行人的声音。这四天真是糟透了！我根本睡不着！唯一值得一提的是酒店的员工。他们乐于助人，而且很友好。
房间太小了。我要求订的是特大床房，结果房间太小，浴室、淋浴间都很脏，枕头也不舒服。还有一股霉味。绝对算不上四星级酒店，虽然酒店很棒，员工也很友好，但宣传完全是错误的！而且我提前一天退房还被多收了钱。
优点：非常干净，翻新过。有咖啡机。
缺点：房间小，楼梯很多，床不太舒服，第三张床很糟糕。此外，没有早餐，没有免费瓶装水，前台接待员态度很冷淡。我见过其他员工比他好得多。
总而言之，我再也不会住这家酒店了，我们住过价格相近、比这家好得多的酒店，而且体验好得多。我们住了两晚，花了536英镑，不便宜！！但我们被*******上很高的评分骗了。
我在房间准备好之前就把行李寄存在了那里，但是当我晚上回到酒店时，我的行李已经在那里了，对此我印象非常深刻！
房间本身很紧凑，但非常干净，尽管位于地下，但我感觉很安全。
还安装了净水器，所以即使没有矿泉水也可以随意喝水。
遗憾的是我们不知道如何使用水壶，即使我们打开它它也不工作，但其他一切都很棒！