酒店回复: Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and trust that they will be followed up, as poor service is not typical of our hotel and we always endeavour to do better. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Kind regards, Tony Hill, General Manager
酒店回复: Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service, and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and trust that they will be followed up, as poor service is not typical of our hotel and we always endeavor to do better. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Kind regards, Jelmer, Reception Manager
酒店回复: Thank you so much for your wonderful review and perfect scores! We’re delighted to hear that you found the hotel comfortable, clean, and that you enjoyed the spaciousness of your room.It was our pleasure to host you, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon for another excellent stay!Warm regards,JelmerReception Manager
酒店回复: Thank you so much for taking the time to share this wonderful review following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
1人觉得有用
5.0分
豪华特大床房
家庭亲子
酒店位置很好，出门很快就到地铁站，早餐丰富
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酒店回复: Thank you so much for taking the time to share this wonderful review following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
位置很方便，在牛津街尽头、周围地铁公交便利。酒店服务不错，房间干净空间舒服，床品易安睡。早餐丰富就是人多要等位子。
设施：设施很差，酒店设施都非常老，电话是坏的，地毯是破的
卫生：卫生十分查，感觉就是酒店打扫人员在钻空子，马桶没清干净，地毯，桌柜上有多处红色印记，也不知道是不是血迹
服务：后面说要更换房间，这酒店更离谱了，第一个前台拒绝换房，于是我找到携程客服，然后酒店跟我一直耗了2个小时之久，（这期间携程还有一直跟进还是感谢携程）过了好一阵才来了一个人，憨不愣登地进来拍了几张照又走了，然后说上报经理就没音了，我等到了晚上12点，我忍无可忍无需再忍直接拉着行李下楼找前台，前台终于跟我换了房间，新房间虽然卫生好点，但设施依旧很差，几个充电座都是坏的，又没放拖鞋，他们酒店真就是一堆小问题，不是这个问题就是那个问题，新房间第二天又没给我放水，打扫的看起来也挺敷衍的(至少相比于我其他住过的同级别酒店）最后还有个更逆天的，离店当天酒店存包还需要收费，6磅每件行李8磅每件大行李，真无语了，头一次见，我寻思着这给我干哪来了，难民开的酒店吗？
总而言之这里打扫卫生的人太不认真了，无法让人安心入住！请一定避雷这家酒店，一个晚上1200多也不便宜，服务各方面做成这样真就不胜一个2,3星酒店，真的是差到至极，无可再差
我一般不怎么点评酒店，这次真的是不吐不快
我们拿到了一间非常脏、破旧的房间。而且还有一股难闻的臭味。
开空调和通风都无济于事。
简直令人难以忍受。
更糟糕的是：我在浴室里发现了一只活的虫子。
我无法理解为什么会有这样的房间，还会租给游客。
在与酒店沟通并拒绝入住后，我们换到了一间套房。虽然这间套房很干净，但我们已经没有那种舒适放松的心情了。
房间略旧，是中央空调不是暖气。衣柜门嘎吱响有些关不住。好在房间面积够大，我们带个小朋友三个人也不觉得太挤。
地理位置还是很方便的。
很棒的酒店，地理位置优越，房间也很干净。强烈推荐！
位置很好，景色一流。
一家不错而且非常干净的酒店
我们很高兴被免费升级到了一间带特大号床的豪华客房。在酒店住了两晚，睡得很好。强烈推荐。
不错 但是酒店服务一般 要上前台办理入住的话 需要走一个大楼梯 电梯老坏。酒店房间还不错 位置是伦敦市中心 离各个景点都不算远
酒店位置很好，出门很快就到地铁站，早餐丰富