酒店回复: Dear Xiaomamiao,Thank you for sharing such wonderful feedback and for awarding us a perfect score. We are delighted that our location on Kurfürstendamm enhanced your stay with convenient shopping and dining options.It is a pleasure to know you enjoyed the spacious Junior Suite and found our breakfast selection satisfying. Your compliments on cleanliness, amenities, surroundings, and service are greatly appreciated by our team.We look forward to welcoming you back to Leonardo Berlin KU´DAMM for another excellent stay.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

酒店回复: Dear Guest,Thank you for sharing such wonderful feedback about your stay at Leonardo Berlin KU´DAMM. We are delighted to know that your visit exceeded expectations.It is a pleasure to hear that you enjoyed the breakfast and found the transportation options convenient. We are also glad that the lobby refreshments added to a welcoming atmosphere.Your recognition of our amenities and the surrounding area is greatly appreciated. Comments like yours encourage our team to continue delivering a high standard of hospitality.We look forward to welcoming you back for another excellent stay.Warm regards,Katrin KraskeGuest Relations Manager Cluster East

酒店回复: Dear Guest,Thank you for choosing Leonardo Berlin KU´DAMM for your last-minute stay and for sharing such positive feedback. We are delighted that our front desk team made a strong impression and that the location suited your plans with shops and dining options close by.We appreciate your comments regarding the facilities. Our hotel offers several room categories, some of which include air conditioning, and we encourage guests to review the detailed descriptions on our website to select the option that best fits their preferences.It would be a pleasure to welcome you back on a future visit to Berlin.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

酒店回复: Dear Guest,Thank you for sharing such a wonderful rating and kind words. We are delighted to know that our amenities, cleanliness, surroundings, and service met your expectations.It is a pleasure to hear you plan to return and visit often. Your endorsement encourages our team to continue delivering the welcoming experience we strive for at Leonardo Berlin KU´DAMM.We look forward to welcoming you back on your next stay.Best regards,Katrin Kraske,Guest Relations Manager Cluster East

酒店回复: 尊敬的宾客： 感谢您的积极反馈。我们很高兴听到您觉得我们酒店位置便利，环境优美。很遗憾，您房间的咖啡机出现了问题。下次请告知我们的现场工作人员，谢谢。感谢您的推荐，期待未来再次欢迎您入住柏林莱昂纳多库达姆酒店。 此致， Katrin Kraske， 宾客关系经理 东区

酒店回复: 尊敬的宾客： 非常感谢您给予我们如此出色的评价，并在所有方面都给予了我们最高分。我们很高兴您喜欢我们位于选帝侯大街的地理位置和舒适的客房。 您的积极反馈激励着我们的团队持续提供最高水平的服务和精心维护的设施。我们很高兴能够确保您拥有一次愉快的入住体验。 期待您下次访问柏林时再次光临柏林莱昂纳多库达姆酒店。 此致， Katrin Kraske， 东区客户关系经理

酒店回复: 亲爱的 Maksim， 很高兴您觉得我们的位置很棒，而且在 Leonardo Berlin KU´DAMM 酒店住得非常舒适。我们努力为所有尊贵的客人提供愉快的体验。 关于您关于没有冰箱的反馈，我们想澄清一下，我们在新大楼的一楼有一台饮料和小吃自动售货机，提供更多选择。做出这一决定是为了确保为客人提供更广泛的选择。 此外，我们感谢您对设计和设施的评论。我们鼓励所有客人探索我们网站上详细介绍的各种客房类别。这样，您就可以选择最适合您偏好的客房，以备将来入住。 您的想法对我们很重要，我们感谢您花时间分享。 诚挚的问候， Katrin Kraske， Cluster East 客户关系经理

酒店回复: 亲爱的客人， 很高兴听到您在 Leonardo Berlin KU´DAMM 酒店过得愉快。我们同意，我们的位置确实很方便探索城市，我们很高兴知道您觉得它很有益。 我们很高兴您对我们的清洁度和早餐感到满意，因为我们一直努力为客人提供最好的服务。听到您与我们的接待人员的积极互动也同样令人振奋。 您的满意是我们最大的回报，我们很高兴随时欢迎您回来。 诚挚的问候， Katrin Kraske， 客户关系经理 Cluster East

酒店回复: Dear Guest,It's wonderful to hear that you enjoyed your stay in our Superior Triple Room and that the location, cleanliness, and service met your expectations. Your kind words about our front desk staff have been noted and will certainly be passed on. I'm also glad to hear you found the breakfast satisfactory and the bread delicious.Your feedback is extremely valuable to us as we strive to improve with each and every stay. We hope to have the pleasure of welcoming you back to Leonardo Berlin KU´DAMM in the near future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

酒店回复: Dear Guest,It's unfortunate to hear that your stay at Leonardo Berlin KU´DAMM did not entirely meet your expectations. Your feedback is valuable to us, as it helps us to understand where we can make improvements.Regarding the air conditioning, it's important to note that we offer a variety of rooms, some of which are equipped with air conditioning and some are not. We encourage our guests to check the specific amenities of each room category on our website before making a reservation.We apologize if the lack of disposable toiletries was an inconvenience. At Leonardo Berlin KU´DAMM, we continuously strive to balance comfort and sustainability, while maintaining a high standard of service.We appreciate your feedback and hope you will consider staying with us again in the future. We believe we can provide an experience that better aligns with your expectations.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East