酒店回复: Thank you so much for the perfect 5-star review! We are thrilled to hear that you had such a great experience. Your feedback means a lot to us, and we can't wait to welcome you back for another wonderful stay!
5.0分
其他
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I appreciated free parking. The staff was super helpful in helping me navigate food sensitivities. And the front desk staff was friendly, expedient, and helpful. It was clean, comfortable and I love the bath products available. Will return
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酒店回复: Thank you for your wonderful feedback! We're so glad you appreciated the free parking and found our staff helpful, especially in accommodating your food sensitivities. It’s great to hear that our front desk team made a positive impression with their friendliness and efficiency.We’re also happy that you enjoyed the cleanliness, comfort, and our bath products.....small touches we hope make a big difference in your stay. We can’t wait to welcome you back soon!
4.0分
其他
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There was a live roach in the bathroom sink, and the pet hair could be cleaned a bit better. Maybe some sort of air purifier used while cleaning. Staff is friendly. Location is amazing.
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酒店回复: Thank you for your feedback and for recognizing our friendly staff and great location. We’re very sorry to hear about the cleanliness concerns you experienced. Your comments have been shared with our team to ensure this is addressed immediately. We appreciate your suggestions and hope you’ll give us another opportunity to provide a flawless stay.
5.0分
其他
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Kind staff, clean room
It was a great stay. The front desk was always helpful. I extended my stay unexpectedly and they helped me coordinate staying in the same room. I would come in late at night and was greeted every time. At night they assisted me getting extra towels, food, etc. Everyone was always kind and helpful to me. The room was clean. The ac had been turned on prior to my stay so it was cool. Parking was easy and felt safe.
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酒店回复: Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a great stay and that our front desk team was able to make your extended visit smooth and comfortable.It’s wonderful to know that you felt welcomed no matter what time you arrived, and that our team was helpful with everything you needed....from towels to late-night snacks. We’re also glad the room was cool and ready for you, and that you found the parking convenient and safe.Your feedback means a lot to us, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back anytime!
5.0分
商务出差
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Wonderful Hotel
The environment around this hotel is very modern and seems to be a safe area. The hotel is nice and comfortable and has a very welcoming feel. The staff are great and the breakfast was excellent. Many different choices and lots of extras. Only complaint was the pool was closed for maintenance which seems to happen to me a lot. That may be the new McDonald’s ice cream machine scandal lol.
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酒店回复: Thank you so much for taking the time to share your thoughtful review of our Wonderful Hotel! We're delighted to hear that you enjoyed our modern and welcoming atmosphere, as well as the comfort of your stay. It's great to know our team helped make your visit memorable and that you appreciated the variety and quality of our breakfast offerings.We do understand your disappointment regarding the pool being closed for maintenance.....your light-hearted comparison to the McDonald's ice cream machine gave us a smile! We always strive to keep our facilities in top condition, and sometimes that does mean short-term closures for necessary upkeep. We appreciate your understanding and patience.We hope to have the opportunity to welcome you back soon!
3.0分
其他
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The property was near shopping and dining. Very convenient. Breakfast was good with adequate options. The room was disappointing. Super small. Did not even have a closet. No drawer space at all. Bedside tables were too small. One was not even a table. More like a stool.
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酒店回复: Hi, Thank you for your feedback. We're glad you enjoyed our location and breakfast, but we're sorry the room layout and storage didn't meet your expectations. we'll share your comment with our team to help us improve for future stays.
5.0分
其他
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We will stay again! The rooms and property are clean and the beds are very comfy. Ms. Shirley offers a delicious breakfast with many hot options (sausage, oatmeal, biscuits, scrambled eggs, etc) plus range-free eggs, chicken patties, etc.
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酒店回复: Thank you for the amazing 10 out of 10 review we hope to have you stay with us soon!
2.0分
家庭亲子
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Never got our room cleaned. We told the front desk that we will be gone for a certain amount of time. The housekeeper never showed up. Finally showed up when were back and then told them again when we will leave and they never came back to clean.
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酒店回复: Hello, We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that our housekeeping service did not meet your expectations and that the communication fell short. This is not the level of service we strive to provide, and we will be addressing your feedback with our housekeeping team to ensure this doesn't happen again. We truly appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide you with the experience you deserve.
5.0分
情侣出游
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I guess my biggest gripe is the breakfast- it was decent but not great. The biscuits and gravy looked good until you tried to grab a biscuit and the steamed biscuit fell apart. Eggs were ok but pancakes were pretty small. Room was nice and staff was nice and tried to make your stay pleasant.
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酒店回复: Thank you for the great rating and kind words about our staff and rooms! we appreciate your feedback on breakfast and will share it with our team as we look to improve. we hope to welcome you back soon!
非常漂亮的酒店，装修很有格调！早餐很棒，还有免费停车位。
不
I appreciated free parking. The staff was super helpful in helping me navigate food sensitivities. And the front desk staff was friendly, expedient, and helpful. It was clean, comfortable and I love the bath products available. Will return
There was a live roach in the bathroom sink, and the pet hair could be cleaned a bit better. Maybe some sort of air purifier used while cleaning. Staff is friendly. Location is amazing.
Kind staff, clean room
It was a great stay. The front desk was always helpful. I extended my stay unexpectedly and they helped me coordinate staying in the same room. I would come in late at night and was greeted every time. At night they assisted me getting extra towels, food, etc. Everyone was always kind and helpful to me. The room was clean. The ac had been turned on prior to my stay so it was cool. Parking was easy and felt safe.
Wonderful Hotel
The environment around this hotel is very modern and seems to be a safe area. The hotel is nice and comfortable and has a very welcoming feel. The staff are great and the breakfast was excellent. Many different choices and lots of extras. Only complaint was the pool was closed for maintenance which seems to happen to me a lot. That may be the new McDonald’s ice cream machine scandal lol.
The property was near shopping and dining. Very convenient. Breakfast was good with adequate options. The room was disappointing. Super small. Did not even have a closet. No drawer space at all. Bedside tables were too small. One was not even a table. More like a stool.
We will stay again! The rooms and property are clean and the beds are very comfy. Ms. Shirley offers a delicious breakfast with many hot options (sausage, oatmeal, biscuits, scrambled eggs, etc) plus range-free eggs, chicken patties, etc.
Never got our room cleaned. We told the front desk that we will be gone for a certain amount of time. The housekeeper never showed up. Finally showed up when were back and then told them again when we will leave and they never came back to clean.
I guess my biggest gripe is the breakfast- it was decent but not great. The biscuits and gravy looked good until you tried to grab a biscuit and the steamed biscuit fell apart. Eggs were ok but pancakes were pretty small. Room was nice and staff was nice and tried to make your stay pleasant.