酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed review. We're so pleased to hear that you enjoyed our convenient location, retro décor, and the service provided by our front desk and housekeeping teams. It’s also wonderful to know that the high-floor rooms and nearby amenities contributed positively to your stay.We appreciate your comments regarding breakfast variety and the payment options. While we aim to maintain consistency in our offerings, we’re always looking for ways to improve and will certainly take your suggestions on board. We also acknowledge that some of our amenities are showing signs of age, and we’re working on updates to enhance our guests' overall experience.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back in the future.Warm regards,Eva
酒店回复: Dear Valued Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed our fantastic location near Charing Cross Station and the nearby attractions, including the National Gallery and His Majesty's Theatre.It’s also great to know that you enjoyed breakfast, especially the Eggs Benedict—one of our favorites too!We look forward to welcoming you back for another enjoyable stay soon.Warm regards,Eva
5.0分
经典双人间
家庭亲子
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神仙酒店！地理位置简直逆天，出门左转进入charing cross地铁站 出门右转步行三分钟是embankment地铁站。步行五分钟到covent garde的Apple market，national gallery 出门过马路就到，China town BIG Ben都是步行几分钟就到。晚上看泰晤士的夜景很方便。酒店香氛系统也很好闻，总之是超预期的酒店。图片是酒店门口拍国家美术馆，真的就是抬腿即到
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酒店回复: Dear Valued Guest,Thank you so much for your lovely comments! We’re thrilled to hear that your stay with us exceeded expectations. It’s wonderful to know you enjoyed our incredible location—being steps away from landmarks like the National Gallery, Covent Garden, and the Thames truly does make exploring London effortless.We’re especially delighted that you appreciated the ambiance of the hotel, including our fragrance system—it’s those small touches that we hope make your stay feel extra special.Thank you again for your kind words and for sharing your experience (and photo!). We look forward to welcoming you back for another memorable stay.Warm regards,Eva
酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. While we’re pleased to hear that your stay improved after being moved to the sixth floor, we sincerely regret the inconvenience and discomfort you experienced upon arrival.We apologize that the initial room assignment did not meet your expectations and for the challenges you faced in reaching the room with your luggage. We also regret the condition of the first-floor room and the issues with the shower, which certainly do not reflect the standard we aim to provide.We’re glad that our partner, Ctrip, was able to assist you promptly and that we could make things right by moving you to a more suitable room. Your feedback is very valuable, and we’ll be sure to share your comments with our team as we work to improve the guest experience.Thank you again for your understanding, and we hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.Warm regards,Eva
酒店回复: Dear Valued Guest,Thank you so much for your lovely review. We’re delighted to hear that you enjoyed your stay and found our location so convenient—with the subway, train station, and nearby shops like BOOTS and M&S, it’s great to know everything you needed was right at your doorstep.We're especially pleased that our front desk team made a positive impression and that the small gesture of providing mineral water added comfort to your day. Your kind words mean a lot to us!We hope to welcome you back again soon for another enjoyable stay.Warm regards,Eva
酒店回复: Dear Valued Guest,Thank you for your wonderful feedback. We’re so pleased you enjoyed our location, breakfast, and service, and that your room was clean and comfortable. It’s great to hear you made the most of the nearby attractions and dining options.We look forward to welcoming you back soon.Warm regards,Eva
酒店回复: Dear ll3307,Thank you for such a wonderful review! We're thrilled you enjoyed the charm of our traditional British setting, our convenient location, and the many thoughtful touches throughout your stay.It’s especially lovely to hear that breakfast was a highlight—and that the little extras, like complimentary in-room snacks and the welcome drink, added to the experience. Your kind words truly mean a lot to the team.We hope to welcome you back to The Clermont London, Charing Cross very soon!Warm regards,Eva
5.0分
一室套房
家庭亲子
挺好的
房间大，走几步就到美术馆了
前台服务员多，且经验丰富
餐厅牛排不错
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酒店回复: Dear Valued Guest,Thank you for your kind feedback!We’re so pleased to hear that you’ve enjoyed your stays with us and dinner in our restaurant. It’s always a pleasure to welcome our guests, and we look forward to your next visit!Warm regards,Eva
酒店装修复古精致，位置极佳，步行到泰晤士河，伦敦眼。公交地铁站就在门口，多线路很方便。附近有很多餐厅超市。早餐不错，但基本不变。高楼层房间光线很好。服务较好，前台和housekeeping比较友善。酒店不接受无芯片信用卡和现金，略有不便。有㘹设施略显老旧。
酒店位置很好，charing cross station就在隔壁。地铁口步行3分钟。国家美术馆就在街的斜对面，早餐时窗口可见。上演歌剧魅影的his majestyˇs theatre.步行几分钟可至。早餐不错，还有班尼迪克蛋。
神仙酒店！地理位置简直逆天，出门左转进入charing cross地铁站 出门右转步行三分钟是embankment地铁站。步行五分钟到covent garde的Apple market，national gallery 出门过马路就到，China town BIG Ben都是步行几分钟就到。晚上看泰晤士的夜景很方便。酒店香氛系统也很好闻，总之是超预期的酒店。图片是酒店门口拍国家美术馆，真的就是抬腿即到
很棒的酒店！地理位置绝佳！步行几分钟就能到考文特花园，离唐人街也很近，而且走到白金汉宫也在可接受的距离内。酒店门前就有频繁的公交车服务，地铁站就在酒店下面。下次来伦敦我肯定还会选择这家酒店。
定的5晚的家庭房，前台安排了一楼的房间，要走过酒店的桥廊再转电梯，行李自己搬运。进入房间后傻眼了，窗外景观完全遮挡，房间昏暗压抑，还有一股厨房油烟味，洗澡时热水忽冷忽热。（图1是一楼，其它图片是6楼，大家做个参考）
找携程协助处理，服务给力及时，第二天换到六楼。
酒店服务很好，地铁站出来就是，旁边还有火车站，出行超级便利，旁边还有家BOOTS，和M&S买些日用品和零食很方便，前台很好，每次出行都给几瓶矿泉水。
地理位置优越，走路去几个主要景点和中国城都很近，周边吃饭方便，早餐很好，房间干净整洁，服务态度也很好！
一家传统的英国酒店，地理位置优越，服务周到，有求必应。房间比较大，走廊，楼梯，餐厅酒吧装修都很棒。
在美食荒漠的伦敦，酒店早餐是亮点，提供免费的点餐，有omelette 和Benedict蛋。房间冰箱里有免费的饮料小吃，入住送了酒吧欢迎饮品，一切显得诚意满满。
挺好的
房间大，走几步就到美术馆了
前台服务员多，且经验丰富
餐厅牛排不错
我们在这里度过了美妙的两晚。地方很棒，员工也很乐于助人。