酒店回复: Dear Guest,Thank you for your outstanding review. We’re delighted to know you enjoyed our breakfast, found our location so convenient, and appreciated the amenities like the heated clothes drying rack. It’s also wonderful to hear that our team’s attentiveness made a difference during your stay.We’re grateful for your kind words and look forward to welcoming you again soon.Warm regards,Umama
酒店回复: Dear Guest,Thank you for sharing your feedback.We’re delighted to hear that you enjoyed our location and found the hotel clean and our service good. I appreciate your comments regarding breakfast and hygiene, and also note your point about bottled water. Your feedback is valuable and will be shared with the team as we continually review our amenities.We hope to welcome you back for another enjoyable stay in the future.Kind regards,Umama
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not fully meet your expectations, and I appreciate you bringing these concerns to our attention.I’m pleased to hear that you found our location convenient, especially with a bus stop right outside the hotel. However, I sincerely apologise for the issues you experienced in your room. The dated facilities, dusty heated towel rail, and the view that made you uncomfortable are not the standards we aim to deliver. I will be sharing these comments with our housekeeping and maintenance teams for immediate review.I am also very sorry to hear about the noise from the air conditioning and that you felt unable to use it comfortably at night. This will also be looked into, as a restful sleep is extremely important.Regarding housekeeping, I understand your frustration in returning at 2 pm to find the room not yet serviced.Please kindly note that our housekeeping team cleans stayover rooms until approximately 6–7 pm each day. If you require cleaning at a specific time, we would be more than happy to arrange this — just let reception know, and we will prioritise your preferred timing.I also apologise that your call to reception went unanswered when you requested help with the rubbish. This falls short of the service we strive to provide, and I will ensure this is addressed with the team.Thank you again for your honest feedback. While I’m disappointed that we did not meet your expectations this time, I hope we will have the opportunity to welcome you back and offer a much improved experience.Warm regards,Umama Nadeem
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the enthusiasm of our lobby manager. At the same time, we regret the inconvenience you experienced with the bathroom drainage and the room location. Please be assured that we have shared your comments with our maintenance and front office teams to address these concerns and improve the guest experience.We truly value your input and hope to welcome you back for a more comfortable stay in the future.Warm regards,Umama
酒店回复: Dear rockhai,Thank you for sharing such an outstanding review. We’re so pleased to hear that you enjoyed our service, convenient location, and breakfast variety. It’s great to know you found the nearby transport links and the British Museum so accessible, and that the in-house facilities added to your comfort.We truly appreciate your kind words and look forward to welcoming you back for another wonderful stay.Warm regards,Umama
酒店回复: Dear Guest,Thank you for your excellent review and recommendation. We’re so pleased to hear you found our hotel to be great value, with a spacious room and bathroom, and a convenient location for getting around London.Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit.Kind regards,Umama
早餐是店里最吸引人的。地理位置很好。如果不是没有连续订到4晚，应该也不会换。
设施：卫生间暖气似的晾衣架很方便；
是一个四星级酒店的水平。
酒店工作人员服务周到
酒店位置很好，离大英博物馆100米，周围中餐馆很多。酒店的早餐尚可，卫生不错，就是现在都不提供瓶装水了。
这家酒店地点还可以哦，门口就有公交车站。房间里面设施很老，窗外是很脏的对面窗户，整个住宿期间我都没有拉开窗帘。厕所加热毛巾架上面有灰尘。房间空调声音很大，晚上睡觉的时候只能关掉。房间外面有暖气片，很暖和，不知道为什么房间里用的很老的空调。早上九点出门挂上请收拾房间的牌子，下午两点多回来还是没有人来打扫。打电话到前台想请人倒垃圾也没人接电话。总之不会再订这家。
我在伦敦霍尔本蓟酒店住了三晚，体验非常棒。地理位置绝佳——靠近考文特花园、大英博物馆，交通也十分便利。房间舒适整洁，设施一应俱全。在我入住期间，工作人员都非常友好和乐于助人。这里是探索伦敦一个非常方便又温馨的落脚点——我很乐意再次选择入住。
设施：还可以
卫生：卫生间和洗脸盆的下水不好，特别是卫生间洗澡都是踩在水里的
环境：入住三晚，给的二楼，对着外面的楼道和垃圾，全程拉着窗帘
服务：大堂经理热情。
服务很好，位置非常棒。走路离地铁口大约十分钟的路程（Tottenham Court Road 稍远，但不走弯路。Holborn 稍近，但要拐几个路口）。走路大英博物馆更近，几分钟。
有晾衣服烘干的设备。早餐品种较丰富。
非常棒的入住体验！
酒店位置一流，距离大英博物馆步行5分钟路程，距离唐人街，国家美术馆步行12-15分钟，周边中餐馆极多，牛大大，小肥羊，楼下一家川菜。离地铁站步行5-6分钟，不过房间确实小，老旧，大堂就是扩大的走廊，不过早餐不错，因为在伦敦中心，价格除了略贵，也没别的毛病
看其他评论一晚1400-2000.如果这个价格非常值得推荐，大概英国开学季，我连住6万，一晚2500，感觉略贵
酒店地理位置便利，门外就有公交车站，多条线路可直达牛津圆环、SOHO区、唐人街等地。
周边区域相对安全。
就酒店本身而言，作为一家四星级酒店，表现并不尽如人意。服务和卫生方面肯定有待提高。家具和电器也可能到了该翻新的时候了。整个住宿期间，空调一直发出奇怪的噪音，淋浴门也坏了，而且表面也不干净（客房服务打扫后我们用湿纸巾擦拭，结果脏得吓人——太恶心了！）。哦，房间里提供的洗漱用品只有沐浴露和洗发水（和描述中列出的长长清单完全不符）。
地理位置非常好，离大英博物馆走路5分钟左右。酒店门口有公交车站点，去哪里都很方便。工作人员服务态度好！有窗户。房间宽敞，当然不能和国内的酒店相比，一般欧洲的酒店都很小。总之推荐吧，有性价比。
难得在英国订到性价比高的酒店，房间比一些连锁酒店大 卫生间也大，地理位置非常好，交通方便，值得推荐