酒店回复: Dear Eviny,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the spacious and clean room, and appreciated the French press and ground coffee provided. It's great to know that our receptionist was able to assist you with any requests.Our convenient location near subway stations, including the Elizabeth Airport Line, is indeed a perk, and we're pleased it added to the ease of your travels.We hope to welcome you back soon for another enjoyable stay.Kind regards,StanislavAssistant Residence Manager

酒店回复: 尊敬的Lai Kwan， 感谢您与我们分享您的详细反馈。我们很高兴得知您觉得我们酒店位置便利，交通便利，靠近巴比肯车站，方便前往众多景点。很高兴得知您喜欢我们住宅区和学院区安静安全的环境。 作为一家公寓式酒店，我们致力于提供如家般温馨的住宿体验，并提供基本设施，感谢您对我们客房清洁服务的理解。我们很高兴您觉得附近的Tesco超市、咖啡馆以及自助洗衣设施都能满足您的需求。 您的反馈对我们非常宝贵，也必将帮助其他寻求舒适清爽住宿体验的旅客。我们希望未来能再次欢迎您的到来。 此致， Stanislav K. 助理公寓经理

酒店回复: Dear guest,Thank you for sharing your experience with us. We're delighted to hear that you found our rooms spacious and appreciated the kitchenware and facilities.We hope you enjoyed your stay and look forward to welcoming you back in the future.Kind regards,Stanislav K.Assistant Residence Manager

酒店回复: 尊敬的宾客： 感谢您再次选择入住我们酒店并给予我们如此精彩的评价！我们很高兴得知您在入住期间一切都非常完美，并且您已将我们酒店推荐给您的朋友。您的好评和推荐对我们意义非凡。 如果您以后预订，我们建议您直接联系酒店。这样，我们才能确保满足您的所有需求，并为您提供最佳的体验。 我们期待您再次光临，享受非凡的住宿体验。 此致， Stanislav K. 助理酒店经理

酒店回复: Dear Guest,Thank you for taking the time to share your positive experience!We are delighted to hear that you found our location convenient and appreciated the proximity to the Barbican subway station and nearby amenities like Tesco Express. It's wonderful to know that you were pleased with our reception service and room facilities, especially the hot water beverage machine, which added comfort to your stay during the cold weather.We truly appreciate your recommendation and look forward to welcoming you back in the future.Kind regards,Stanislav, Assistant Residence Manger

酒店回复: Dear Guest,Thank you for your feedback. We're delighted to hear that you found value for money in your stay and appreciated the self-service coffee machine. Your insights are valuable, and we hope to welcome you back for a more seamless experience. Kind regards,Stanislav K.Assistant Residence Manager

酒店回复: Dear Guest,Thank you for your feedback, and we apologize for any inconvenience caused. Please note that we do not provide cleaning for guests staying less than 6 nights. If we missed this during your stay, we sincerely apologize. We appreciate your understanding and hope to serve you better in the future.Kind regards,StanislavAssistant Residence Manager

酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our facilities fully equipped and convenient, with amenities such as tea and coffee shops, a laundry room, and in-room kitchen facilities enhancing your stay.It's wonderful to know that you appreciated the cleanliness and tidiness of our accommodations, as well as the relatively quiet environment at night. We're glad that the nearby coffee shop added convenience to your breakfast experience.We're especially pleased to hear that our front desk staff provided you with friendly service. Your positive comments are truly appreciated and will be shared with our team.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay in the future.Kind regards,StanislavAssistant Residence Manager

酒店回复: 尊敬的Violet： 感谢您抽出时间与我们分享您的反馈。对于您在入住期间遇到的不便，我们深感抱歉。您的舒适和满意对我们至关重要，未能达到您的期望，我们深感遗憾。 对于您房型的混乱以及由此造成的任何不便，我们深感抱歉。此外，对于由于隔音效果不佳和房间状况不佳而给您带来的不便，我们深感抱歉。我们将处理您的意见并提交给我们的团队，以确保改进。 我理解您对客房设施和客用洗衣设施缺乏沟通感到沮丧。我们会检查预订页面，因为我们确实有洗衣机，但仅限于一居室公寓。 我们将努力改进宾客信息服务，以避免将来再次发生此类疏忽。 您的反馈对我们非常宝贵，我们正努力改进服务，希望您能再次给我们机会，为您提供更愉快的住宿体验。 谨致问候， Stanislav K. 助理宿舍经理

酒店回复: Dear Guest,I am truly sorry to hear about your experience and the concerns you've raised. We take all feedback seriously and are committed to addressing these issues promptly.Please know that we do not condone discrimination of any kind, and I am deeply concerned to hear about your experience with our front desk. I assure you that this matter will be investigated thoroughly. If you could provide more details what exactly happened by emailing directly the hotel, please.Regarding the pricing, we strive to maintain competitive rates and will review your feedback with our management team to ensure fairness and transparency.Next time we would advise you to book directly with us, not with third parties to get the best rates.Your comments about cleanliness are also taken seriously, and we will address this with our housekeeping team to ensure our standards are upheld.Thank you for bringing these matters to our attention. We are committed to making improvements and hope to have the opportunity to restore your confidence in us.Kind regards,Stanislav K. Assistant residence Manager