酒店回复: Dear Guest,It's delightful to read about your positive experience at the Hotel NH Collection Berlin Mitte am Checkpoint Charlie. Our location is indeed a great advantage and we are pleased to hear that you found it convenient.We particularly appreciate your kind words about our staff. Our team is always dedicated to providing friendly and efficient service, so it's encouraging to know that their efforts resonated with you.Your comments about our facilities are also greatly appreciated. While our hotel has a rich history, we strive to maintain it in the best possible condition for the comfort and enjoyment of our guests. Thank you for choosing to stay with us. We hope to welcome you back in the future.Best regards,Stefanie ZühlsdorfConcierge & Guest Relation
酒店回复: Dear Guest, It is certainly regrettable to hear about the misunderstanding that occurred regarding our hotel's location and we deeply sympathize with the inconvenience you and your colleague experienced. The naming of our hotels falls under a broader branding strategy, and we acknowledge the confusion this might cause occasionally.At NH Collection Berlin Mitte am Checkpoint Charlie, it is our aim to provide clear and detailed information to avoid such instances. We take your feedback seriously and we genuinely appreciate the time you took to share your experience. We believe in continuously improving the guest experience and your comments are valuable in this regard.While we understand that you are currently disinclined to stay with us again, we do hope that you might reconsider and give us another opportunity to serve you better in the future.Best regards,Stefanie ZühlsdorfConcierge & Guest Relation
酒店回复: 尊敬的宾客：您的反馈对我们至关重要，很遗憾听到您就我们酒店的名称造成了混淆。 确保所有通信的清晰度和准确性确实是当务之急。 您的经历肯定不能反映出我们所追求的高标准。 对于此次混乱给您的访问带来不便，我们深感抱歉。 请知悉，您的意见已被及时记录。 我们非常重视所有客人及其反馈，因为这有助于我们努力改进并提供卓越的体验。希望未来有机会再次为您服务，并提供更加满意的住宿体验。STEFANIEZUEHLSDORFNH Collection Berlin Mitte
环境：就在市中心，走哪里都近，很方便。
服务：前台同事很友好，餐厅同事也特别棒。
设施：应该可以看出这个酒店很多年了，但是还是维护的很好。
地理位置还可以，房间也还行，但是柏林有两个名字一模一样的酒店，地址不一样，很容易搞错的。我们同事就搞错了，跑到另外一个酒店了。我和酒店反馈了，酒店说很多人都反应这个问题，但是他们觉得无所谓，谁叫客人不看清楚酒店地址。酒店这个态度是有问题的，虽说地址可以区别两个酒店，但是酒店取名字不应该造成误解，在明知道已经造成很大误解的前提下，还在继续理直气壮的造成误解。下次不会再住了。
酒店很不错，酒店地理位置很好，服务态度也很不错，附近就是各个景点，吃的东西也很多，从机场过来只需要十几分钟，旁边就是地铁站
很不错的酒店。
我玩得很开心，下次还会再来，酒店设施一流，员工也很乐于助人。
房间空间宽敞，设施有点老旧。半夜突然发现充电接口和洗手间都停电，员工姐姐临时帮忙换了间房。有小健身房和桑拿室。
酒店地理位置绝佳，不愧是连锁品牌，设施确实很棒。房间里有冰箱非常方便。与其他柏林酒店周边的区域相比，这里也算比较干净的。早餐种类也很丰富。
服务非常棒，酒店也很干净。房间很舒适，虽然临街但非常安静，通风良好，浴室也很干净。我们随时都可以免费要到拖鞋，房间里的咖啡和茶用完了也可以免费续加。酒店地理位置非常好，可以说是柏林的市中心，去哪里都步行可达。老实说，我们几乎没怎么乘坐公共交通，只在去波茨坦的时候坐了一次。除此之外，柏林所有值得参观的地方都在步行距离之内，只有克罗伊茨贝格（Kreuzberg）稍微远一点，但我们也走过去了。我们在这家酒店住得很愉快。另外，如果你不需要客房服务，只需在门上挂上“不需要客房服务”的牌子，晚上就可以在酒吧免费领取饮品。
很舒服的酒店，酒店大堂香香的。房间宽敞干净，床软硬适中！配套都很齐全！地理位置也很好。spa的桑拿很舒服！强推，有机会会再来的。
只能说一般般，容易和另外酒店名字一模一样的酒店搞错，和酒店反应容易引起误解，酒店死不悔改，还说知道很多客户会搞错。反正以后我们是不会再去了！