酒店回复: Dear Gudubuxiangjiandaoni,Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you found the location convenient and the area safe, especially for a business trip. We appreciate your honest feedback regarding the room condition and breakfast arrangement, your comments help us identify areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.Kind regards Iman Taoufik IvanovResidence Manager

酒店回复: Dear Deedee, Thank you so much for choosing our property, Citadines South Kensington London, and for leaving this lovely feedback about your stay. We are delighted to see that you and your family had a wonderful time at our property and that you particularly appreciated our location, the service of our staff, and our facilities. It warms our heart to see that our staff had an impact on your experience and that you enjoyed your time at our property. We appreciate your feedback as it helps us provide a better service to our guests. We hope that we will be able to see you again for a future visit in London to build new memories in our beautiful City.Kind regardsBeatrice, Assistant Residence Manager

酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We’re delighted to hear that you enjoyed our excellent location and found the proximity to Hyde Park, Imperial College London, and the nearby museums convenient during your stay.As you mentioned, our property offers apartment-style duplex rooms with kitchenettes, designed to provide guests with flexibility and independence during their stay. While we do not offer traditional room service, our team is always happy to assist, and fresh towels can be collected from reception whenever needed.We truly appreciate your comments and hope to have the pleasure of welcoming you again in the future.Kind regards,Iman IvanovResidence Manager

酒店回复: Dear Yeluzichushi,Thank you for taking the time to share your feedback. I am truly sorry to hear that the cleanliness of your room did not meet expectations. Please accept our sincere apologies for the condition of the floor and bedding , this is certainly not the standard we aim to provide. Your comments have been shared with our housekeeping team for immediate review and corrective action.I appreciate your kind remarks regarding our front desk team, and I’m pleased you found the location convenient with nearby restaurants and shops.Your feedback is very important to us as it helps us improve both our facilities and our service. We hope to have the opportunity to welcome you again and provide you with a much better experience.Kind regards,Iman Taoufik IvanovResidence Manager

酒店回复: Dear CrowFish,Thank you for choosing Citadines South Kensington London and for taking the time to leave a feedback about your experience. We are delighted to see that you enjoyed our location and surroundings and made the most out of your stay with us. We will extend your kind words to our staff and we hope that we will be able to see you again for a new visit in London i the near future. We thank you again and we will see you again for your next stay with us.Kind regardsBeatrice (Acting) Assistant Residence ManagerCitadines South Kensington London

酒店回复: Dear Guest,Thank you for your thoughtful review.We’re very pleased that you enjoyed our excellent Kensington location, with its safe surroundings and easy access to the subway, as well as the nearby museums and Imperial College. We’re also glad our team could assist you with your early departure and that you found the deluxe apartment a good option for families.We appreciate your comments about the hotel’s condition. As mentioned, renovations are planned for next year, and we look forward to enhancing our facilities.Thank you for recommending us, and we hope to welcome you again in the future.Kind regards,Iman IvanovResidence Manager

酒店回复: Greetings from Citadines South Kensington London,Thank you for choosing our property for your stay and taking the time to leave a review, it helps us improve our services, and we are sorry that we fell short on your expectations. The back of our building is usually quieter than the street side on Gloucester Road. We are sorry that you could still hear outside noises and had trouble to close the window. For next reservations, please do not hesitate to put in your comments to be on the top floor to avoid this inconvenience and minimise the noise from the street. Our team is always available 24h/7 to assist our guests and we will be happy to help shall you need any assistance during a future stay. So we do hope to see you again so that we can have the opportunity to offer you an improved experience and restore your faith in us.Kind regardsBeatrice(Acting) Assistant Residence Manager.

酒店回复: Dear Tolawyan, Thank you for taking the time to leave a review about your experience and for choosing our property for your trip in London. Your feedback is always much appreciated as it helps us to improve our services and facilities. We are planning to renovate our property next year and we hope that we will be able to welcome you back in the future to offer you a better experience in revamped facilities. We hope to see you again soon for a new trip in the City.Kind regardsBeatrice, (Acting) Assistant Residence Manager

酒店回复: Dear Lian2024,Thank you for taking the time to review your recent stay at Citadines South Kensington London, we appreciate your valued feedback.I was delighted to read that you thoroughly enjoyed your stay and particularly found the size of the room, service provided and location to your liking. It is always very pleasing to receive such positive feedback from our valued guests.I do hope we are able to welcome you back again to the hotel sometime in the future.Kind regardsIman Taoufik IvanovResidence Manager

酒店回复: Dear Guest,How wonderful to read your feedback concerning your recent experience with us, at Citadines South Kensington London.The team and I are very pleased to hear that you had an excellent time at the hotel and that we exceeded your expectations with the guest service experience. It is very pleasing to know that the efforts of the staff have been appreciated and I will certainly pass on your lovely words to the team.I would like to thank you on behalf of the hotel staff for sharing your comments and recommend us. We look forward to welcoming you back at the hotel in the near future.Best RegardsIman Taoufik IvanovResidence Manager