酒店回复: Dear Gudubuxiangjiandaoni,Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you found the location convenient and the area safe, especially for a business trip. We appreciate your honest feedback regarding the room condition and breakfast arrangement, your comments help us identify areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.Kind regards Iman Taoufik IvanovResidence Manager
酒店回复: Dear CrowFish,Thank you for choosing Citadines South Kensington London and for taking the time to leave a feedback about your experience. We are delighted to see that you enjoyed our location and surroundings and made the most out of your stay with us. We will extend your kind words to our staff and we hope that we will be able to see you again for a new visit in London i the near future. We thank you again and we will see you again for your next stay with us.Kind regardsBeatrice (Acting) Assistant Residence ManagerCitadines South Kensington London
酒店回复: Greetings from Citadines South Kensington London,Thank you for choosing our property for your stay and taking the time to leave a review, it helps us improve our services, and we are sorry that we fell short on your expectations. The back of our building is usually quieter than the street side on Gloucester Road. We are sorry that you could still hear outside noises and had trouble to close the window. For next reservations, please do not hesitate to put in your comments to be on the top floor to avoid this inconvenience and minimise the noise from the street. Our team is always available 24h/7 to assist our guests and we will be happy to help shall you need any assistance during a future stay. So we do hope to see you again so that we can have the opportunity to offer you an improved experience and restore your faith in us.Kind regardsBeatrice(Acting) Assistant Residence Manager.
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location in South Kensington, with easy access to transport, Hyde Park, and the nearby museums such as the Natural History Museum and the V&A.We hope you had a memorable stay and look forward to welcoming you back in the future.Warm regards,Iman Taoufik IvanovResidence Manager
酒店回复: Dear Tolawyan, Thank you for taking the time to leave a review about your experience and for choosing our property for your trip in London. Your feedback is always much appreciated as it helps us to improve our services and facilities. We are planning to renovate our property next year and we hope that we will be able to welcome you back in the future to offer you a better experience in revamped facilities. We hope to see you again soon for a new trip in the City.Kind regardsBeatrice, (Acting) Assistant Residence Manager
酒店回复: Dear Lian2024,Thank you for taking the time to review your recent stay at Citadines South Kensington London, we appreciate your valued feedback.I was delighted to read that you thoroughly enjoyed your stay and particularly found the size of the room, service provided and location to your liking. It is always very pleasing to receive such positive feedback from our valued guests.I do hope we are able to welcome you back again to the hotel sometime in the future.Kind regardsIman Taoufik IvanovResidence Manager
酒店回复: Dear Guest,How wonderful to read your feedback concerning your recent experience with us, at Citadines South Kensington London.The team and I are very pleased to hear that you had an excellent time at the hotel and that we exceeded your expectations with the guest service experience. It is very pleasing to know that the efforts of the staff have been appreciated and I will certainly pass on your lovely words to the team.I would like to thank you on behalf of the hotel staff for sharing your comments and recommend us. We look forward to welcoming you back at the hotel in the near future.Best RegardsIman Taoufik IvanovResidence Manager
酒店回复: Dear Guest,Thank you so much for your lovely review of your recent stay at Citadines South Kensington London. The team and I were delighted to learn that you had a gratifying experience with us. As we strive to provide the best guest experience possible, and it is great to read that the efforts of the staff have been appreciated. We look forward to welcoming you back at the hotel in the near future. With best wishes, Iman Taoufik IvanovResidence Manager
酒店回复: Dear Guest,We sincerely apologise for the disappointing experience you had during your recent stay at Citadines South Kensington London.Naturally your comments are deeply concerning to both myself and my team, who all share a passion for great customer service. Please be assured your experience is completely incongruous, as many reviews on this site demonstrate. However, one review such as this is one too many, I am extremely embarrassed that your time with us was marred by so many issues.Please rest assured that we take your feedback seriously, as it allows us to address areas of improvement and prevent similar occurrences in the future. We have taken immediate action to rectify the issues you highlighted, such as housekeeping and we appreciate you bringing them to our attention.Once again, we apologise for any inconvenience caused and assure you that we are committed to providing exceptional service to all our guests. We hope to have the opportunity to restore your faith in our hotel and welcome you back for a truly enjoyable stay.Kind regardsIman Taoufik IvanovResidence Manager
酒店回复: Dear jenny_1015,Thank you for your kind review! We're delighted to hear that you enjoyed our convenient location in the South Kensington residential area, with a small supermarket just downstairs. It's great to know that the One-Bedroom Apartment suited your family's needs, providing a comfortable space with a sofa bed and kitchen downstairs, and a large bed and bathroom upstairs.We're also pleased that you appreciated the self-service coffee and tea, as well as the proximity to the Natural History Museum and the V&A Museum, just a ten-minute walk away.We look forward to welcoming you and your family back for another enjoyable stay!Best regards,Alona Ivanenko / Senior Receptionist
出来出差第一次住这种非标准式的酒店，感觉还行，离地铁站很近，交通很方便，然后据说是使馆区，附近也比较安全。房间感觉挺有年代感了，有点老旧，早餐是和旁边的便利商店合作的。
非常满意。周边很安静，离肯辛顿公园很近，每天就在周边 citywalk。周边吃的也很多，印度菜，意大利菜，泰餐可选择范围多。离公交地铁也很近，步行可达。VA shop 和自然历史博物馆就在附近，三站就到维多利亚站，帕丁顿站，坐火车也很方便。前台服务也很热情，每天免费提供苹果，咖啡。
加点周边图片！
我订房时候特地要求要安静房间，但前台给了我外面很吵闹的房间，这次住的房间外面太吵，每天7点不到就被吵醒了，外面垃圾车还是工程车，窗还关不上，后面懒得换房了，只能自己熬一下
酒店位于伦敦南肯地区，交通方便，距离海德公园很近，步行可以到达。周边有很多博物馆，自然博物馆，V&A。
酒店在南肯辛顿，周边环境很好，出行也很方便。酒店房间比较小，设施也比较旧。暑期伦敦的房价还是比较贵的。酒店有自助洗衣房，对于超过10天在外的家庭旅行，还是很有用的。
非常好！位置非常优秀，附近是Gloucester Road 有机场直达地铁线，在南肯富人区环境优美。房间配有小厨房，附近有超市，可以做简单的早餐。离自然史博物馆和VA博物馆步行距离。前台友好可爱。
非常满意！地理位置优越，在富人区，感觉非常安全。住了三个房型，最满意的是豪华一室房（平层那种），房间、厨房客厅、厕所都完全独立。楼下有超市，买点东西回来加工很方便。免费的咖啡可可奶，省了不少。前台非常友好
总体在伦敦属于性价比较好，虽然和大酒店设施配套和服务不能比，但是比较实用。厨房用具很全，水煮或加热这些基本烧法都没问题。一室居房有桌子，沙发，衣柜，保险箱，浴缸。毛巾可以打电话或者去前台领取更换，房间一般一周打扫一次，为了安全个人感觉反而安全，日常自己清洁就够了。步行至地铁约七八分钟，步行至博物馆十分钟。楼下有小餐馆和小超市。
入住三天期间，都比较安静，没有遇到什么隔音的问题，这点对旅途中的人来说特别重要。床品一般，被子较薄，尽管也不会冷，好在空调可以。
对于卫生有要求的千万别来，位置还不错，但是这家的确太脏了，床不敢睡，那个沙发床全是斑斑点点的，哎，我还定了三天，对于在经常去日本旅游的人，这一家估计要让你崩溃。服务很好，前台沟通很顺畅。
😃😊位置方便，在南肯辛顿居民区，楼下有小超市，家庭出行定的复式家庭房，楼下一个沙发床厨房楼上大床和卫生间地方不大也够用，楼下有自助咖啡和茶，步行十分钟可到自然博物馆和VA博物馆