酒店回复: Dear Guest,Thank you for your feedback and for sharing your experience with us. We apologize for the inconvenience caused during your check-in process and the initial room assignment. We understand how important it is for your reservation to match your expectations, and we're glad that our team was able to promptly resolve the situation and provide a new room.Your comments will help us improve, and we hope to have the opportunity to offer you a seamless experience in the future. Thank you for staying with us, and we appreciate your understanding.Best regards,Riddhi
酒店回复: Dear LechengRainbow,Thank you for taking the time to share your review. We're glad to hear that you enjoyed the environment and found the breakfast to be plentiful. However, we noticed that the overall rating was 4 stars, and we’d love to know how we can improve further to make your next stay even better. Your feedback is important to us, and we hope to welcome you back soon for an enhanced experience!Best regards,Riddhi
酒店回复: Dear Qiuqilincao,Thank you for your valuable feedback. We're glad you found our location convenient and our service attentive. We apologize for any inconvenience caused by the age of our facilities and the size of the room. Your comments will help us improve, and we hope to welcome you back for an even better experience in the future.Best regards,Easterna
2.0分
豪华三人房
商务出差
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这个酒店名不符实，外宣传的4星，实际2星，体现在（1）房间小，不足15平米，（2）床垫差，很软，（3）大床是两个不到一米的两个小床拼接而成的，（4）卫生间很小，目测只有一平米，（5）价格虚高，因我前二天基本同样价格住的希尔顿逸林远比这个酒店的设施、配套和服务高许多。所以给这个尊贵的grand Hyde park hotel要打差评，奉劝中国朋友们不要上当去住。
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay. Please know that we take your comments seriously and will use them to make necessary improvements to enhance the guest experience. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Best regards,Easterna
早餐没啥人，服务还行，吃得还不错
英国普遍没有一次性拖鞋，房间挺大的
厕所和卧室中间有一个4平米小空间隔开
这是我和孩子这12天旅行中住的最差的酒店了。都是挂4星，但这个房间又小又旧，卫生间属于mini款。服务也不行，外面下雨竟然酒店没伞….房间连个板凳也没有，只能坐在自己的旅行箱上
原先预订的PARK GRAND被店家告知客满无房，说是帮忙调到更好的THE CHILWORTH，满怀感激地办理完入住领到了房卡…五层的楼房，怎么有八零几房？充满好奇地搭乘电梯，被同梯的客人告知在地下一层😲，到幽暗的房间看了一眼。必须和前台交涉，只答应在第二天再调整至地面以上房间……和订单完全不符，迅速联系Trip客服，还挺给力，在交流的过程中，酒店方就客气地把新房间的房卡送来了，希望以后不要出现此类情况。1、2、3酒店外观、更换前、更换后
单人间特别小！连放行李的地方都没有，因为离火车站近，也就忍了。突然就通知因为安全问题，房间不能住了，前台也不能给个合理的解释，当晚就给我换了别的酒店，同样特别小不说！离火车站又远！关键是酒店因为太古老，楼上只有一动，木地板就吱吱响，一晚上没法睡觉！太耽误事了！差劲的出行体验！
因为要去看演出，所以预订了这家酒店住一晚。酒店离帕丁顿车站很近，地理位置非常理想。我们住的房间小巧精致，床很舒服，而且非常干净。工作人员都很有礼貌。我们没有在酒店用餐，所以无法评价食物。
环境不错，早餐比较丰盛。
我喜欢这家酒店离帕丁顿车站很近，周围还有很多商店和餐馆。酒店风格简约，满足我的需求。
周边交通出行太方便，从帕丁顿车站出来过条马路往前走100米-200米左右就到了。耗时约2-3分钟。
酒店的房龄应该很高，设施设备都很旧。
住的单人房，房间非常小但是配备比较齐全。
这里不是所有房型都有电梯直达，有些只能走楼梯，楼梯非常非常陡且窄，对拉箱子不是很友好。
服务人员态度很周到。
整体来说这个地理位置和价格还是比较合适的，就是真的设施老旧了些。
这个酒店名不符实，外宣传的4星，实际2星，体现在（1）房间小，不足15平米，（2）床垫差，很软，（3）大床是两个不到一米的两个小床拼接而成的，（4）卫生间很小，目测只有一平米，（5）价格虚高，因我前二天基本同样价格住的希尔顿逸林远比这个酒店的设施、配套和服务高许多。所以给这个尊贵的grand Hyde park hotel要打差评，奉劝中国朋友们不要上当去住。
离帕丁顿火车站很近，很方便