Room was very clean and staff very helpful and friendly. The breakfast was not as good as I've had in other IHG sites. The location is exceptional. You can get to anywhere in Alpena in a few minutes and you can wall to shops, cinema, and restaurants in a few minutes as well.
5.0分
其他
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Everything was great, clean room, polite staff and the breakfast had a good selection of food for me, my wife and my kids. I also appreciate the fresh ground coffee machine available at all times.
1.0分
商务出差
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I always have a huge problem getting a receipt from my stays at the Holiday Inn Expresses.
********** tells me I can receive one from the Hotel when I check out and when I try to do that, Holiday Inn tells me I can only get a receipt from ********** because that is who I booked through. It is always a hassle and I am going to start searching other hotels and booking sites from here on out.
These are business trips and I need the receipts to be reimbursed and I don't have time to deal with the hassle.
4.0分
其他
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Only issue was bath drain was plugged when I started using shower. Had to unscrew and pull huge amount of hair from drain myself to unclog and get water to drain. Other than that very enjoyable stay
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酒店回复: Thank you for sharing details of your stay. We strive to make every stay comfortable and warm just like at home. We appreciate the feedback and look forward to you visiting us again in the future.
1.0分
家庭亲子
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The „Welcome“ was not a welcome at all. Very rude stuff. Indoor Pool was „out of order“. Only after we asked for the pool they put a sign out. TV program was very limited. All these topics with a 4 year old girl is hard to accept. Probably never again even we know that the people Up North are a bit more „rough“ but this was a No No.
3.0分
家庭亲子
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Beds were not comfortable, too soft. And the pillows were terrible, one super firm and one felt like 1/2 the feathers were gone. Area around was fine but staff was not welcoming at check-in.
3.0分
家庭亲子
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The property was excellent in every way. However, the charge was $20 more than the ******* rate. When questioned, the desk clerk indicated that the extra was due to *******, so the rate was the full rate of the hotel. Very disappointed.
5.0分
其他
Everything was wonderful. Clean, staff was extremely friendly and helpful.
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酒店回复: We are so happy to hear that you enjoyed your recent stay with us and look forward to you visiting us again soon.
5.0分
其他
I love how clean the place was - our room was spotless and smelled clean.
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酒店回复: Thank you for choosing the Holiday Inn Express & Suites of Alpena. We are so happy to hear that you enjoyed your recent stay while visiting northeastern Michigan. We look forward to you visiting us again soon.
4.0分
其他
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Convenient and Easy Stay
Family friendly and convenient location. The Holiday Inn Alpena is close to restaurants and the local parks and is in the heart of Downtown Alpena.
The room amenities are basic and meet the daily needs. Shampoo and soaps were all Dove products. One area I would like to see improvement is the beds. They are medium firm yet left me with a back ache. The top blankets are duvet and it’s shifts in your sleep.
The hot breakfast was nice and met all our needs for our family of 6. The food staff worked hard to ensure items stayed stocked.
The employees we interacted with were very friendly and helpful.
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酒店回复: Thank you for choosing the Holiday Inn Express & Suites of Alpena! We are so happy to hear that you enjoyed your stay and look forward to you visiting us again soon!
Room was very clean and staff very helpful and friendly. The breakfast was not as good as I've had in other IHG sites. The location is exceptional. You can get to anywhere in Alpena in a few minutes and you can wall to shops, cinema, and restaurants in a few minutes as well.
Everything was great, clean room, polite staff and the breakfast had a good selection of food for me, my wife and my kids. I also appreciate the fresh ground coffee machine available at all times.
I always have a huge problem getting a receipt from my stays at the Holiday Inn Expresses.
********** tells me I can receive one from the Hotel when I check out and when I try to do that, Holiday Inn tells me I can only get a receipt from ********** because that is who I booked through. It is always a hassle and I am going to start searching other hotels and booking sites from here on out.
These are business trips and I need the receipts to be reimbursed and I don't have time to deal with the hassle.
Only issue was bath drain was plugged when I started using shower. Had to unscrew and pull huge amount of hair from drain myself to unclog and get water to drain. Other than that very enjoyable stay
The „Welcome“ was not a welcome at all. Very rude stuff. Indoor Pool was „out of order“. Only after we asked for the pool they put a sign out. TV program was very limited. All these topics with a 4 year old girl is hard to accept. Probably never again even we know that the people Up North are a bit more „rough“ but this was a No No.
Beds were not comfortable, too soft. And the pillows were terrible, one super firm and one felt like 1/2 the feathers were gone. Area around was fine but staff was not welcoming at check-in.
The property was excellent in every way. However, the charge was $20 more than the ******* rate. When questioned, the desk clerk indicated that the extra was due to *******, so the rate was the full rate of the hotel. Very disappointed.
Everything was wonderful. Clean, staff was extremely friendly and helpful.
I love how clean the place was - our room was spotless and smelled clean.
Convenient and Easy Stay
Family friendly and convenient location. The Holiday Inn Alpena is close to restaurants and the local parks and is in the heart of Downtown Alpena.
The room amenities are basic and meet the daily needs. Shampoo and soaps were all Dove products. One area I would like to see improvement is the beds. They are medium firm yet left me with a back ache. The top blankets are duvet and it’s shifts in your sleep.
The hot breakfast was nice and met all our needs for our family of 6. The food staff worked hard to ensure items stayed stocked.
The employees we interacted with were very friendly and helpful.