酒店回复: Thank you for taking the time to provide such detailed feedback about your stay. We’re pleased to hear that you found our location convenient and the parking easy to access. It’s also great to know that our staff was able to assist you with breakfast and accommodate your request—your appreciation means a lot to us.We sincerely apologize for the inconveniences you encountered during your stay. We will address the water faucet issue and ensure the shampoo dispenser levels are checked thoroughly before each guest’s arrival. Your feedback about the room’s cleanliness and dustiness is taken seriously, and we will work closely with our housekeeping team to improve in this area, especially when accommodating guests with allergies.We also appreciate your understanding about the seasonal pool closure and your feedback on the breakfast options. We’ll review our breakfast service to ensure items are replenished promptly, even on quieter days.Thank you again for your valuable input. We hope to have the opportunity to welcome you back in the future for a more seamless experience.
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. We understand how this can be frustrating, especially for guests with allergies, and we will address this with our housekeeping team to ensure it does not happen again. We also appreciate your comments regarding breakfast. Although we'd love to add additional options to our selection, we must adhere to the approved breakfast options for consistency across the brand. On a positive note, we're glad to hear that our staff was ale to assist you in a professional and helpful manner. We value your input and hope to have the opportunity to welcome you back for an improved experience in the future.
酒店回复: Thank you for the excellent feedback and kindness. We are pleased to hear that you found the water pressure to your liking and that you felt safe with your family while staying with us! Come back and see us again soon.
酒店回复: Thank you for your feedback. We're glad to hear you enjoyed the initial atmosphere of the hotel, but we sincerely apologize for the issue with the smell in your room. We take such concerns seriously and will investigate further to ensure this doesn't happen again. Your comfort is important to us, and we appreciate you bringing this to our attention.
5.0分
其他
原文
翻译提供方:Google
住宿体验极佳
干净、舒适、服务周到。下次我们全家再来拉斯顿地区,一定会毫不犹豫地再次入住这里。
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酒店回复: Thank you so much for your positive feedback! We hope to welcome you back soon!
5.0分
家庭亲子
原文
翻译提供方:Google
非常棒的住宿,交通便利!工作人员非常乐于助人,态度友好!也非常适合携带宠物入住!
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酒店回复: Thank you so much for your positive feedback! We're so glad you enjoyed your stay with us. Please come see us again!
5.0分
其他
原文
翻译提供方:Google
工作人员非常友好,酒店也很干净。我特别喜欢免费的饼干。太好吃了!
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酒店回复: We are thrilled to hear you had an enjoyable experience during your stay. Come relish in our fresh baked cookies again soon!
5.0分
其他
原文
翻译提供方:Google
工作人员非常友善,房间干净,总体来说是一个不错的住宿地点。
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酒店回复: Thank you for the positive feedback. We appreciate the recognition and kindness! Come see us again soon.
5.0分
商务出差
原文
翻译提供方:Google
服务、早餐和员工都很棒!设施/气味和清洁度都高于标准
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酒店回复: Thank you for the kindness! We appreciate you and hope you will come see us again soon.
酒店回复: Our records indicate that a cash payment was posted for payment for the 2nd night of the stay. No additional payments by credit card were processed. Please contact the hotel directly for assistance.
酒店位于高速公路旁,交通便利。从酒店开车几分钟即可找到一些餐饮场所。
泳池关闭了(冬天可能是室外游泳池)。
我们住的房间非常宽敞。水龙头有点小问题(水龙头关闭了,需要巧妙地调节温水或热水——因为冬天很冷,冷水太冷了,没法用)。还有一个小问题,如果在客人入住前检查一下洗发水(壁挂式泵式洗发水和肥皂)的水位就更好了。房间里有点灰尘,不过我们借了吸尘器来清扫房间地毯,因为我们带着过敏的孩子一起旅行。
早餐选择一般,种类不多(可能是因为当天入住的客人不多)。虽然培根很快就吃完了,但我们还是叫来了服务员,她给我们做了一些香肠——谢谢。
酒店门前很容易找到停车位。
我们房间里的淋浴不太干净,而且房间里也有点灰尘。我有过敏症,所以有点烦。早餐还可以,但我们一晚要花211美元,应该有比现在更好的选择。除此之外,工作人员很友好,也很专业,对我的所有问题和疑虑都做出了很好的回应。
值得一游
干净、便捷、舒适,而且我一直都很喜欢水压很大的淋浴。这只是长途自驾游途中的一夜小憩,但这里绝对是一个让你和家人感到安全的地方。
酒店一进门就闻起来很香。走廊里机器运转的声音也很好闻。但我的房间却有一股浓重的霉味。我问了前台,他们说可以给我房间喷洒消毒剂。前台已经准备好了回复,所以这肯定是个已知问题。结果什么也没发生。要不是这么晚,我早就换地方了!
住宿体验极佳
干净、舒适、服务周到。下次我们全家再来拉斯顿地区,一定会毫不犹豫地再次入住这里。
非常棒的住宿,交通便利!工作人员非常乐于助人,态度友好!也非常适合携带宠物入住!
工作人员非常友好,酒店也很干净。我特别喜欢免费的饼干。太好吃了!
工作人员非常友善,房间干净,总体来说是一个不错的住宿地点。
服务、早餐和员工都很棒!设施/气味和清洁度都高于标准
我在酒店用现金支付了额外的一晚费用,但他们仍然从我的信用卡中扣款,而且我还没有把钱退还到我的信用卡上