酒店回复: Dear Guest,Thank you for your exceptional review and perfect rating. We are pleased to learn that you found our facilities new and clean, and appreciated our commitment to hygiene. Your positive comments about our environment, proximity to the subway station, and good service are much appreciated. We look forward to welcoming you back to Leonardo Berlin in the future. Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
酒店回复: Dear guest, What a great rating. Thank you so much for that. We look forward to seeing you again at Leonardo Berlin. Best regards, Katrin Kraske, Guest Relations Manager Cluster East
点评来源 Trip.com
3.0分
舒适房
商务出差
原文
翻译由AI提供
我想澄清一下超额预订的情况。
我在入住当天晚上8点前给酒店打了电话，提醒他们我的预订。
当我到达酒店时，被告知我的预订不可用，需要转到其他酒店。
他们免费提供了出租车（15分钟车程）送我去。
我不得不为了明天（因为我在洲际酒店附近有会议）而返回，并且考虑我的预算。
携程需要对此进行澄清。
展开
酒店回复: 尊敬的宾客：
感谢您分享您的反馈并选择柏林莱昂纳多酒店。得知您的入住体验未能达到预期，我们深感抱歉，并非常感激有机会了解您的感受。
我们的目标是让每位宾客都能享受顺畅的入住体验和满意的入住体验，并始终秉持舒适可靠的服务标准。很遗憾，此次入住未能达到您的预期。
我们重视您对沟通和后勤保障的意见，并感谢您告知我们。您的宝贵意见有助于我们继续专注于提供宾客期望的无缝体验。
我们希望未来有机会再次欢迎您，为您带来更愉快的入住体验。
此致，
Katrin Kraske，
东区宾客关系经理
酒店回复: Dear Guest,Thank you for sharing such a wonderful rating and review. We are delighted to hear that you had a very good experience and would highly recommend us.It is a pleasure to know that our breakfast and convenient location contributed so positively to your stay. Your kind words reflect the service and comfort we strive to provide to every guest.We look forward to welcoming you back to Leonardo Berlin on your next visit.Warm regards,Katrin Kraske,Guest Relations Manager Cluster East
酒店回复: Dear Guest,Thank you for your outstanding review and for choosing Leonardo Berlin year after year during the IFA exhibition. We are delighted to know our location near the U-Bahn and local dining options adds convenience to your business trips.It is wonderful to hear that our amenities, cleanliness, surroundings, and service met your expectations. Providing a comfortable and efficient stay for business travelers is very important to our team.We appreciate your loyalty and look forward to welcoming you again next year. Warm regards,Katrin Kraske,Guest Relations Manager Cluster East
酒店回复: Dear Guest,Thank you very much for giving us such an excellent review. We are happy to hear that you enjoyed the central location of Leonardo Berlin and the privacy of the hotel. We sincerely apologize for the inconvenience caused by the parking issue. As a city hotel, we cooperate with nearby car park to provide guests with convenient options. We appreciate your understanding and hope to welcome you again soon.Best regards,Katrin Kraske,Guest Relations Manager Cluster East
酒店回复: Dear Guest,Thank you for your feedback. We are pleased to hear that you found our hotel to be good and cost-effective during the off-season. We aim to offer competitive rates throughout the year, reflecting the high standard of service and amenities we provide at Leonardo Berlin. We appreciate your understanding that rates may vary due to seasonal demand. We hope to welcome you back in the future, regardless of the season. Kind regards,Leonardo Berlin
5.0分
舒适房
代人预订
给女儿定的，她说很好，方便，干净，房间不大，一个人够用，周围附近吃饭也方便
展开
酒店回复: Dear Guest,Thank you for sharing this wonderful feedback and for trusting us with your daughter’s stay. We are delighted to hear she found the hotel convenient, clean, and well-suited for a solo visit.It is great to know the location worked well for dining options nearby and that the overall experience met your expectations. We aim to provide comfort and ease for every guest, and your high ratings are truly appreciated.For future visits, we offer several room categories designed for different needs and preferences, and our team would be pleased to help select the most suitable option.We look forward to welcoming you and your family again at Leonardo Berlin.Warm regards,Katrin Kraske,Guest Relations Manager Cluster East
5.0分
舒适房
朋友出游
原文
翻译由AI提供
房间宽敞，很干净。酒店靠近地铁站，出行方便。周边有很多餐馆和超市，住在这里很方便。
展开
酒店回复: 尊敬的宾客：
感谢您的精彩点评。我们很高兴听到您对我们宽敞整洁的客房以及柏林莱昂纳多酒店的便利位置表示赞赏。您的积极反馈激励着我们继续提供高标准的服务。我们期待未来再次欢迎您的光临。
此致，
Katrin Kraske，
东区宾客关系经理
设施：房间设施很新，很干净
卫生：卫生还可以跟服务员说打扫房间间，他们一定会打扫的
环境：环境非常好，很安静，旁边一两百米就有地铁站，然后很多餐厅
服务很好
这是我第二次入住，首先离地铁站仅二分钟步行，到达或外出十分便利。更重要的它是连锁酒店，各方面质量均得到保证，无论是房间设施还是早餐品种都是一流的，尤其是服务人员相当友好。入住第二天是新年第一天，早餐还有香滨酒迎宾，让人十分温馨。下次柏林还会入住，也值得推荐
我想澄清一下超额预订的情况。
我在入住当天晚上8点前给酒店打了电话，提醒他们我的预订。
当我到达酒店时，被告知我的预订不可用，需要转到其他酒店。
他们免费提供了出租车（15分钟车程）送我去。
我不得不为了明天（因为我在洲际酒店附近有会议）而返回，并且考虑我的预算。
携程需要对此进行澄清。
非常不错的体验，值得推荐。早餐很好，位置也很好。非常不错的体验，值得推荐。早餐很好，位置也很好。非常不错的体验，值得推荐。早餐很好，位置也很好。
每年参加IFA展会定的，明年还来，周边地铁吃饭超时都很近 ，去哪里也都方便，非常适合出差，明年早点儿定希望可以便宜点儿
在柏林城中心非常好的地方，周围楼下到处都是餐馆酒吧咖啡厅。酒店私密性也很好，就是停车稍微不太方便，要停到附近的德国歌剧院停车场去，走路5分钟吧。
酒店地理位置便利，就在地铁和轻轨旁边，离夏洛滕堡公园也很近，周围有很多咖啡馆和商店。
旺季很贵，淡季出行性价比高，如果淡季出行在德国算不错的三星酒店了，但是不建议旺季 出行
给女儿定的，她说很好，方便，干净，房间不大，一个人够用，周围附近吃饭也方便
房间宽敞，很干净。酒店靠近地铁站，出行方便。周边有很多餐馆和超市，住在这里很方便。