酒店回复: Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and appreciated our well-equipped rooms, superb soundproofing, and convenient location near the metro, the Louvre, and Notre-Dame.Your positive feedback is greatly encouraging for our team, and we look forward to welcoming you back to Citadines for another enjoyable stay.Warm regards,Asiyat - Guest Relations Coordinator.

酒店回复: Dear Gaborwei,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially considering the value and importance of your visit to Paris.As an apart’hotel, our concept differs from that of a traditional hotel. Our apartments are designed to offer space, independence, and privacy, including a kitchenette and a more residential layout. In this spirit, housekeeping is included for stays of six nights or more, allowing guests to enjoy a more private, apartment-style experience. Additional cleaning services can, of course, be arranged upon request.We regret if this was not clearly communicated prior to your stay and if this led to disappointment. Your comments regarding the breakfast selection and overall experience have been carefully noted and shared with our team, as guest feedback is essential in helping us improve.We appreciate you choosing our residence for its central location and are glad we were able to offer a late check-out as a gesture of goodwill. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a stay that better reflects the quality and comfort we strive to provide.Best regards,Asiyat - Guest Relations Coordinator.

酒店回复: Thank you for sharing your feedback. We are delighted to hear that you enjoyed our superb location and well-equipped rooms.Regarding toiletries, we would like to mention that toothbrushes and toothpaste are available upon request at the reception for our guests’ convenience. We appreciate your comment and hope this will make future stays even more comfortable.We look forward to welcoming you back to Citadines soon.Warm regards,Asiyat - Guest Relations Coordinator.

酒店回复: Dear Anonymous User,Thank you very much for your kind review. We are so pleased to hear that you enjoyed our great location, comfortable rooms, and convenient amenities.Your positive feedback truly means a lot to us. We look forward to welcoming you back again soon.Best regards,Dijana - Front desk

酒店回复: Dear guest,Thank you for your review concerning our residence. Citadines like its name is to be located at city centers with transportation around. This feature allows our customers to fully enjoy the cities during their trip. Our accommodation is designed to make you feel at home with facilities such as kitchen like in a real apartment. A home with hotel characteristics. We would be happy to welcome you back warmly next time you’re visiting and to provide the best of our services.Kind regards,Charlotte Gambie – Guest Relations Intern Citadines Les Halles

酒店回复: Dear Guest,Thank you very much for your kind words! We’re delighted to hear that you enjoyed your stay and found our location convenient. We’re glad you were able to make use of the kitchen and the coffee bar, and we hope the close proximity to the subway made exploring Paris even easier. It’s wonderful to know that you appreciated our facilities — your feedback means a lot to us. We would be thrilled to welcome you back on your next visit!Best regards,Asiyat - Guest Relations Coordinator.

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We’re very pleased to hear that you enjoyed our central location and found the proximity to public transport, restaurants, and Paris landmarks so convenient. It's also great to know that the in-room kitchen facilities met your expectations and added to the comfort of your stay.However, we’re truly sorry to hear about the delay and inconvenience you experienced during the check-in process. This is certainly not the standard of service we aim to provide, and we appreciate you bringing it to our attention. We are actively working with our front desk team to improve efficiency and ensure a smoother arrival experience for all our guests.Regarding the irregularly angled windows and amenities, we understand how this may have affected your comfort. Your feedback is important, and we will take it into account as we continue to improve our rooms and services.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future.Warm regards,Ivan Martin / Assistant Front Desk Manager

酒店回复: Dear guest,We are sorry to hear that our residence Citadines Les Halles didn’t meet your expectations. Please note that we are indeed an aparthotel. We do not provide all services of a regular hotel, as daily cleaning. Our accommodations are built to feel like home with amenities such as a kitchen and a dishwasher. This is the concept of the brand Citadines. We encourage our customers to enjoy their trip by exploring cities. Our aparthotels are always located close to transportation and main touristic sites. Thank you for appreciating this feature. We hope to provide you with the best of our service on your next stay, if you reconsider staying with us. Best regards,Charlotte Gambie - Guest Relations Intern

酒店回复: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are pleased to read that you appreciated the convenient location of the hotel, with many restaurants nearby and easy access to the metro, as well as the equipment available in the room such as the kitchen utensils and sofa bed.Regarding the drinking water, we provide two complimentary bottles in the room upon arrival. In addition, several fountains with drinkable water are available in the lobby for our guests to use at any time during their stay.As an aparthotel, we provide a weekly cleaning for stays of six nights or more. Our team is always available should you require any additional cleaning or assistance during your stay.We are sorry to read that you felt the value for money was only average. Guest feedback is very important to us, and your comments help us continue improving the experience we offer.We hope to have the pleasure of welcoming you again in the future.Kind regards,Asiyat - Guest Relations Coordinator.

酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location near the subway and RER, as well as the proximity to the Louvre and local amenities. We are also glad that the self-catering facilities and complimentary coffee and tea in the lobby contributed positively to your stay.Regarding housekeeping, we would like to kindly remind you that, as an apart’hotel, Citadines includes cleaning services for reservations of 6 nights or more, which is typically scheduled on a weekly basis. Daily housekeeping is not provided unless specifically requested. This concept is designed to provide our guests with more privacy during their stay. Towels and other essentials are also available for self-service on the 1st floor for your convenience.We appreciate your comments about breakfast and overall cleanliness. Your feedback helps us continually improve our services. We hope to welcome you back in the future for an even more enjoyable stay.Warm regards,Asiyat - Guest Relations Coordinator.