酒店回复: Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and appreciated our well-equipped rooms, superb soundproofing, and convenient location near the metro, the Louvre, and Notre-Dame.Your positive feedback is greatly encouraging for our team, and we look forward to welcoming you back to Citadines for another enjoyable stay.Warm regards,Asiyat - Guest Relations Coordinator.
4.0分
豪华一卧公寓
家庭亲子
这是我在巴黎订的最贵的两晚酒店
看中地理位置距离卢浮宫可以步行
但开门的一瞬间真觉得两晚7000太不值了
给的是像阁楼的房间 除了大之外别无是处
早餐可选性也很少
两天也没有打扫卫生
在很不满的情况下给携程打了投诉电话
最后给了延迟退房
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酒店回复: Dear Gaborwei,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially considering the value and importance of your visit to Paris.As an apart’hotel, our concept differs from that of a traditional hotel. Our apartments are designed to offer space, independence, and privacy, including a kitchenette and a more residential layout. In this spirit, housekeeping is included for stays of six nights or more, allowing guests to enjoy a more private, apartment-style experience. Additional cleaning services can, of course, be arranged upon request.We regret if this was not clearly communicated prior to your stay and if this led to disappointment. Your comments regarding the breakfast selection and overall experience have been carefully noted and shared with our team, as guest feedback is essential in helping us improve.We appreciate you choosing our residence for its central location and are glad we were able to offer a late check-out as a gesture of goodwill. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a stay that better reflects the quality and comfort we strive to provide.Best regards,Asiyat - Guest Relations Coordinator.
酒店回复: Thank you for sharing your feedback. We are delighted to hear that you enjoyed our superb location and well-equipped rooms.Regarding toiletries, we would like to mention that toothbrushes and toothpaste are available upon request at the reception for our guests’ convenience. We appreciate your comment and hope this will make future stays even more comfortable.We look forward to welcoming you back to Citadines soon.Warm regards,Asiyat - Guest Relations Coordinator.
酒店回复: Dear Anonymous User,Thank you very much for your kind review. We are so pleased to hear that you enjoyed our great location, comfortable rooms, and convenient amenities.Your positive feedback truly means a lot to us. We look forward to welcoming you back again soon.Best regards,Dijana - Front desk
酒店回复: Dear guest,Thank you for your review concerning our residence. Citadines like its name is to be located at city centers with transportation around. This feature allows our customers to fully enjoy the cities during their trip. Our accommodation is designed to make you feel at home with facilities such as kitchen like in a real apartment. A home with hotel characteristics. We would be happy to welcome you back warmly next time you’re visiting and to provide the best of our services.Kind regards,Charlotte Gambie – Guest Relations Intern Citadines Les Halles
酒店回复: Dear Guest,Thank you very much for your kind words! We’re delighted to hear that you enjoyed your stay and found our location convenient. We’re glad you were able to make use of the kitchen and the coffee bar, and we hope the close proximity to the subway made exploring Paris even easier. It’s wonderful to know that you appreciated our facilities — your feedback means a lot to us. We would be thrilled to welcome you back on your next visit!Best regards,Asiyat - Guest Relations Coordinator.
酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We’re very pleased to hear that you enjoyed our central location and found the proximity to public transport, restaurants, and Paris landmarks so convenient. It's also great to know that the in-room kitchen facilities met your expectations and added to the comfort of your stay.However, we’re truly sorry to hear about the delay and inconvenience you experienced during the check-in process. This is certainly not the standard of service we aim to provide, and we appreciate you bringing it to our attention. We are actively working with our front desk team to improve efficiency and ensure a smoother arrival experience for all our guests.Regarding the irregularly angled windows and amenities, we understand how this may have affected your comfort. Your feedback is important, and we will take it into account as we continue to improve our rooms and services.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future.Warm regards,Ivan Martin / Assistant Front Desk Manager
酒店回复: Dear guest,We are sorry to hear that our residence Citadines Les Halles didn’t meet your expectations. Please note that we are indeed an aparthotel. We do not provide all services of a regular hotel, as daily cleaning. Our accommodations are built to feel like home with amenities such as a kitchen and a dishwasher. This is the concept of the brand Citadines. We encourage our customers to enjoy their trip by exploring cities. Our aparthotels are always located close to transportation and main touristic sites. Thank you for appreciating this feature. We hope to provide you with the best of our service on your next stay, if you reconsider staying with us. Best regards,Charlotte Gambie - Guest Relations Intern
酒店回复: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are pleased to read that you appreciated the convenient location of the hotel, with many restaurants nearby and easy access to the metro, as well as the equipment available in the room such as the kitchen utensils and sofa bed.Regarding the drinking water, we provide two complimentary bottles in the room upon arrival. In addition, several fountains with drinkable water are available in the lobby for our guests to use at any time during their stay.As an aparthotel, we provide a weekly cleaning for stays of six nights or more. Our team is always available should you require any additional cleaning or assistance during your stay.We are sorry to read that you felt the value for money was only average. Guest feedback is very important to us, and your comments help us continue improving the experience we offer.We hope to have the pleasure of welcoming you again in the future.Kind regards,Asiyat - Guest Relations Coordinator.
酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location near the subway and RER, as well as the proximity to the Louvre and local amenities. We are also glad that the self-catering facilities and complimentary coffee and tea in the lobby contributed positively to your stay.Regarding housekeeping, we would like to kindly remind you that, as an apart’hotel, Citadines includes cleaning services for reservations of 6 nights or more, which is typically scheduled on a weekly basis. Daily housekeeping is not provided unless specifically requested. This concept is designed to provide our guests with more privacy during their stay. Towels and other essentials are also available for self-service on the 1st floor for your convenience.We appreciate your comments about breakfast and overall cleanliness. Your feedback helps us continually improve our services. We hope to welcome you back in the future for an even more enjoyable stay.Warm regards,Asiyat - Guest Relations Coordinator.
酒店非常好,房间设施齐全,虽然面对广场但隔音效果非常好,关上窗户几乎听不到外面的声音。交通非常方便,离地铁口咫尺距离,走路去卢浮宫和巴黎圣母院都很近。
这是我在巴黎订的最贵的两晚酒店
看中地理位置距离卢浮宫可以步行
但开门的一瞬间真觉得两晚7000太不值了
给的是像阁楼的房间 除了大之外别无是处
早餐可选性也很少
两天也没有打扫卫生
在很不满的情况下给携程打了投诉电话
最后给了延迟退房
位置相当优越。交通便利,购物,用餐,看展都方便。房间内设施齐全,非常不错!记得需要自己带“牙具”不提供牙刷🪥和牙膏。
酒店位置超棒,多条地铁线路汇聚,周边餐饮超丰富。酒店很新,很舒适,房间也不小,自助取拿房间用品,很方便。
离les halles太近了,而且基本上所有的主要地点都是一部地铁直达,非常方便。而且有厨房,可以自己做早餐
酒店式公寓,所以有厨房可以热一热食物,大堂有咖啡吧,第二天才发现原来地铁口离我们很近,酒店哪里都很方便,设施也很新。值得入住
酒店位置非常好的楼下就是RER和地铁去那里都方便,罗浮宫圣母院蓬皮杜都是步行距离,各种餐馆还有超市都有,购物超级方便。房间烹饪设备齐全超市购物后自己做饭也很好。我们应该是最大的房间了就是厕所有些小。唯一差评的是入住时候应该是个新手,花了很长时间等了二十分钟才分了一个房间,结果是顶层的屋顶窗户都是不规则是斜角的太让人不舒服了里面设施也不齐全,结果又折腾拖着行李等了二十分钟才安排了另外一个正常的房间入住。
属于比较典型的只有位置好,设施老旧,且最主要的没有每日打扫,标榜为公寓酒店,实际整体都不是特别方便,如果不考虑自己做饭,入住体验就比较一般,人数较少的旅游或者商务出差都不是最佳选项,可以选择更有风格与巴黎特色的酒店,附近的同等价位都有替代类
房间面积不算太大,里面有煮饭的锅碗瓢盆和刀叉。沙发床可以自行拉出来使用。卫生好像是两天来打扫一次吧。饮用水只有很小的两罐,周边吃饭的地方蛮多的,离地铁口也蛮近,周边属于比较安全,就是周边看见老鼠出没…酒店价格较贵,性价比一般!
酒店位置非常方便,楼下10米就是地铁站和RER线 步行卢浮宫只需10几分钟。周边餐厅和超市多,房间可以自己做饭,餐具齐备。大厅有免费咖啡和茶水。就是住了9晚只打扫了一次卫生,卫生需提高。早餐一般,品种不多。