酒店回复: Dear Anntonette,Thank you for sharing your recent experience with us. I sincerely apologize for the condition of the sofa and bedding in your room. Cleanliness and guest comfort are top priorities for us, and it's clear we missed the mark in your case. I’ve shared your feedback with our housekeeping team so that this can be addressed promptly and properly.Regarding the hot tub, I do want to clarify that it has been permanently closed and is no longer listed as an available amenity. I’m also happy to let you know that the pool has recently undergone a full renovation, including an upgraded filtration system to ensure the highest standards of safety and cleanliness for our guests.Lastly, I'm sorry to hear our complimentary breakfast didn’t meet your expectations. We usually receive very positive feedback on our breakfast selection, and I regret that your experience did not reflect that.We truly value your feedback and would love the opportunity to provide you with a better stay in the future. Thanks,Quality Inn
4.0分
情侣出游
原文
翻译提供方：Google
没关系。
2.0分
其他
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The property itself was dated, but we knew that… overall cleanliness of room was ok… smelled a little musty. Biggest problem was that there was a large bug in the breakfast bin and I had to argue with the employee to take action. Gross.
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酒店回复: Dear Garrett,Thank you for your candid feedback. While I’m glad to hear the overall cleanliness of your room met expectations, I sincerely apologize for the musty odor and, most importantly, for the experience you had during breakfast.Finding a bug in the breakfast area is completely unacceptable, and I'm truly sorry for both the incident and the way it was handled by our team. This does not reflect our standards, and I understand how disappointing and unpleasant that must have been.Please rest assured that I have addressed this matter directly with our staff to ensure better attention to food safety and guest concerns moving forward.We appreciate your honesty, as it helps us improve. I hope you’ll consider giving us another chance to offer a better experience in the future.Warm regards,Quality Inn
3.0分
家庭亲子
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Rooms where nice and clean but I have them a 50 dollar deposit which they told me I would get back and a week later I have not received the 50 dollar deposit back
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酒店回复: Dear Adan,Thank you for reaching out regarding your $50 deposit. We have processed the refund, and it should be reflected in your account within 5–7 business days, depending on your bank's processing times.Please note that while we initiate the refund promptly, the exact timing for the funds to appear in your account can vary based on your financial institution's policies. If you do not see the refund after this period, we recommend contacting your bank for further assistance.If you have any more questions or need further assistance, feel free to contact us.Best regards,Quality Inn
2.0分
其他
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The hotel is not the best, people ask for money standing in front. I stood three days and not once was my room cleaned or provide new towels. Place is dirty and outdated
1.0分
其他
Property isn’t what it shows on website and staff are unprofessional and they make u pay with a credit card if u want to pay cash
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酒店回复: Dear Shaun,Thank you for your honest feedback. I’m sorry to hear the property didn’t match what you saw online and that our payment policy caused frustration. I'm glad to know that our team’s friendliness stood out, and I truly appreciate that.We're taking steps to update our website for better clarity, and we’re working to explain our payment options more clearly in the future.Thank you again for highlighting what worked—your kind words motivate our team to stay approachable and welcoming. Please feel free to reach out if there’s anything you'd like us to do to make it right.Warm regards,Quality Inn
2.0分
其他
Found this property lacking in cleanliness I'm all areas inside the room, in the common areas and outside as well.
2.0分
其他
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Would not recommend
Nobody at the check in. Waited for 10-15 min. Hot tub no longer exists. Pool water is an odd color- we did not get in! Room was sooo hot, even with ac down to 65. Love good shower pressure- but this shower was so hard it hurt. Also the tub took forever to drain so standing in water. Toilet had to be flushed several times for it to actually flush (and I’m not talking poo flushes!) would not recommend
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酒店回复: Dear Irish,Thank you for taking the time to share your experience. I truly apologize that your stay did not meet expectations, and I appreciate you bringing these concerns to our attention.I’m very sorry for the delay at check-in. While our front desk is attended regularly, there are brief times when staff may be checking rooms after housekeeping has finished. For future reference, there is a landline near the desk dialing “0” will connect you directly, and we would have been with you in under two minutes.Regarding your room, I sincerely regret that the air conditioning was not cooling effectively. Had we known, we would have been more than happy to move you to a different room right away. We want every guest to be comfortable during their stay.We’ve also taken note of your feedback about the pool, shower pressure, tub drainage, and the toilet. Our maintenance team has been informed and will be looking into these issues immediately to ensure they’re resolved.Lastly, I apologize for the confusion about the hot tub. It has been permanently removed, and we’re working on ensuring that all information reflects this change.Your comfort is very important to us, and I’m truly sorry we fell short this time. I hope you’ll consider giving us another chance in the future to provide the quality stay we aim for every day.Warm regards,Quality Inn
1.0分
家庭亲子
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The staff was rude. The sink was broken. The carpet was sticky. The brrakfast consisted of cereal and bread. There was a sign that stated that there was a $150 fine if you took your breakfast food to your room.
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酒店回复: Dear Julie,Thank you for sharing your experience. I’m sincerely sorry for the issues you encountered—staff behavior concerns, a broken sink, sticky carpet, and the impression of limited breakfast options. Please know our team is friendly and welcoming, and I'm addressing all these concerns personally: maintenance has repaired the sink and carpet, we’re reinforcing service standards with our staff, and our breakfast actually includes muffins, bagels, yogurt, waffles, eggs, fruit, and juice—not JUST cereal and bread. The $150 sign is only intended to keep rooms tidy for all guests. Thank you for your feedback, and I hope you’ll give us another chance to show you our true hospitality.Warm regards,Quality Inn
干净整洁。
我们房间里的沙发坏了，直接扔在地上，两张沙发上都沾满了头发。床上用品污渍难看，我们不得不换掉，而且即使是新的也不干净。热水浴缸正在维修，泳池的过滤系统坏了，但他们仍然允许人们在里面游泳。早餐也不好吃，我们不得不出去吃。
没关系。
The property itself was dated, but we knew that… overall cleanliness of room was ok… smelled a little musty. Biggest problem was that there was a large bug in the breakfast bin and I had to argue with the employee to take action. Gross.
Rooms where nice and clean but I have them a 50 dollar deposit which they told me I would get back and a week later I have not received the 50 dollar deposit back
The hotel is not the best, people ask for money standing in front. I stood three days and not once was my room cleaned or provide new towels. Place is dirty and outdated
Property isn’t what it shows on website and staff are unprofessional and they make u pay with a credit card if u want to pay cash
Found this property lacking in cleanliness I'm all areas inside the room, in the common areas and outside as well.
Would not recommend
Nobody at the check in. Waited for 10-15 min. Hot tub no longer exists. Pool water is an odd color- we did not get in! Room was sooo hot, even with ac down to 65. Love good shower pressure- but this shower was so hard it hurt. Also the tub took forever to drain so standing in water. Toilet had to be flushed several times for it to actually flush (and I’m not talking poo flushes!) would not recommend
The staff was rude. The sink was broken. The carpet was sticky. The brrakfast consisted of cereal and bread. There was a sign that stated that there was a $150 fine if you took your breakfast food to your room.