酒店回复: Hello Mario,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay. Your insights are valuable to us, and we hope to welcome you back for another nice experience in the future. If you have any specific comments or suggestions, please feel free to share them.
1.0分
家庭亲子
Staff was never available, room was falling apart, sheets stained, towels stained. Billing was incorrect had to keep trying to get front desk to correct
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酒店回复: Hello Shelby,Thank you for your feedback. We take all comments seriously and appreciate you bringing these matters to our attention. It's essential for us to maintain high standards, and your experience is valuable for our ongoing improvement. We encourage you to reach out to management directly for further discussion regarding your stay. Your insights will undoubtedly help us enhance our service offering for future guests.
1.0分
家庭亲子
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Military families beware. The biggest issue we had was with the staff, specifically with the manager. We are a military family and we booked this hotel for a soccer tournament at the end of August for a November tournament. 10 days before the trip the government shutdown hadn’t been decided. So we tried to get our money back for one night. The manager would never even talk to us. The staff member that did talk to us kept giving us the run around and would interrupt my husband multiple times. We never did get a call back from the manager. The bigger kicker is they say they are “military supporters”. That is a lie and weren’t supportive at all. They really should take that sign down. They couldn’t be sensitive to the fact that we booked this way before the shut down and didn’t even have the decency to listen to our situation. They only cared about their money and no one else. If you are military I would avoid staying here.
Also, they have a $2.99 fee that they charge for booking through Travelocity that they don’t mention until you’ve checked in. Like I said earlier they are money hungry.
The room was nice and clean. The breakfast was garbage. My husband got a milk for cereal and the milk was warm. My son had orange juice that tasted like chemicals.
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酒店回复: Hello Morgan,Thank you for sharing your experience with us. It's noted that you faced challenges regarding communication with our staff, particularly concerning your situation as a military family. We strive to create a welcoming environment, and feedback like yours is invaluable for improvement. I appreciate your comments about the room cleanliness, though it’s unfortunate to hear about the breakfast quality. Your insights will help us enhance our services and ensure a better experience for all our guests moving forward.
4.0分
其他
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Good Enough
Convenient location. Safe well lit parking. Safe area but Entry is not secure enough. Good enough mid level hotel. Minimum amenities offered at the lowest possible level. Staff was courteous & patient.
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酒店回复: Hello GAYLE,Thank you for your feedback regarding your recent stay. We're glad to hear you appreciated the convenient location and the courteousness of our staff. Your comments about the entry security and amenities have been noted for future considerations, as guest safety and comfort are important to us. We hope to welcome you back in the future for an even better experience.
5.0分
商务出差
Parking was safe and in a clean area. Staff was friendly and courteous, greetings coming and going.
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酒店回复: Hello Charlotte,Thank you for sharing your positive feedback about the safe and clean parking area, as well as our friendly and courteous staff. It's wonderful to hear that our team made a great impression during your stay. We appreciate your comments and hope to welcome you back in the future for another enjoyable experience at our hotel.
5.0分
商务出差
I have stayed here multiple times and always found it to be a pleasant stay. Convenient, easy to get to various services and the staff is outstanding.
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酒店回复: Hello Alan,Thank you for your continued loyalty and for sharing your positive experiences with us. We’re thrilled to hear that you find our location convenient and our staff outstanding. Your feedback motivates us to maintain high standards for our guests. We look forward to welcoming you back for another enjoyable stay in the future.
5.0分
商务出差
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Staff was very nice and helpful, facility was in great shape, very clean and all amenities in good order. My room was exceptionally nice, very modern and comfortable. I will stay there again when in the area.
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酒店回复: Hello Paul,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and appreciated our staff, facilities, and the comfort of your room. We look forward to welcoming you back on your next visit to the area. Your kind words will motivate our team to continue providing excellent service.
4.0分
其他
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Room was a good size and enjoyed having the sitting area. The top comforter had a stain or two on it so we just removed it, didn't need it anyway. Breakfast ends at 9am, even in the weekends which surprised me.
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酒店回复: Hello Christina,Thank you for sharing your experience with us. We're glad to hear that you enjoyed the spacious room and sitting area. Your feedback regarding the comforter and breakfast hours is valuable, and we appreciate you bringing it to our attention. We hope to provide an even better experience during your next stay, where you can enjoy all that we have to offer.
5.0分
家庭亲子
Great place! Good location and breakfast was very good. Lot of selection
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酒店回复: Hello Scott,Thank you for sharing your positive experience! We're glad to hear you enjoyed the location and breakfast options during your stay. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable visit in the future. Safe travels!
5.0分
商务出差
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I love this Hotel
I stay at this hotel often, and it’s always my go to when staying in KC. It’s consistently nice. The people are friendly, the rooms are always clean and comfortable. The free breakfast is always great, with fresh fruit, biscuits & gravy, fresh waffles and omelettes among the options. It’s also very safe. The exterior is well lit, with cameras, and a tag reader.
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酒店回复: Hello Jamie,Thank you for your loyalty and for sharing your positive experience at our hotel. We're thrilled to hear that you enjoy our friendly staff, clean and comfortable rooms, and the variety offered at breakfast. It's great to know you appreciate the safety measures we have in place for our guests. We look forward to welcoming you back on your next visit to KC!
好的
Staff was never available, room was falling apart, sheets stained, towels stained. Billing was incorrect had to keep trying to get front desk to correct
Military families beware. The biggest issue we had was with the staff, specifically with the manager. We are a military family and we booked this hotel for a soccer tournament at the end of August for a November tournament. 10 days before the trip the government shutdown hadn’t been decided. So we tried to get our money back for one night. The manager would never even talk to us. The staff member that did talk to us kept giving us the run around and would interrupt my husband multiple times. We never did get a call back from the manager. The bigger kicker is they say they are “military supporters”. That is a lie and weren’t supportive at all. They really should take that sign down. They couldn’t be sensitive to the fact that we booked this way before the shut down and didn’t even have the decency to listen to our situation. They only cared about their money and no one else. If you are military I would avoid staying here.
Also, they have a $2.99 fee that they charge for booking through Travelocity that they don’t mention until you’ve checked in. Like I said earlier they are money hungry.
The room was nice and clean. The breakfast was garbage. My husband got a milk for cereal and the milk was warm. My son had orange juice that tasted like chemicals.
Good Enough
Convenient location. Safe well lit parking. Safe area but Entry is not secure enough. Good enough mid level hotel. Minimum amenities offered at the lowest possible level. Staff was courteous & patient.
Parking was safe and in a clean area. Staff was friendly and courteous, greetings coming and going.
I have stayed here multiple times and always found it to be a pleasant stay. Convenient, easy to get to various services and the staff is outstanding.
Staff was very nice and helpful, facility was in great shape, very clean and all amenities in good order. My room was exceptionally nice, very modern and comfortable. I will stay there again when in the area.
Room was a good size and enjoyed having the sitting area. The top comforter had a stain or two on it so we just removed it, didn't need it anyway. Breakfast ends at 9am, even in the weekends which surprised me.
Great place! Good location and breakfast was very good. Lot of selection
I love this Hotel
I stay at this hotel often, and it’s always my go to when staying in KC. It’s consistently nice. The people are friendly, the rooms are always clean and comfortable. The free breakfast is always great, with fresh fruit, biscuits & gravy, fresh waffles and omelettes among the options. It’s also very safe. The exterior is well lit, with cameras, and a tag reader.