酒店回复: Dear Guest,Thank you for sharing your experience. We are delighted to hear that the room’s cleanliness and the quality of the breakfast contributed positively to your stay. Providing a comfortable and welcoming environment with excellent dining options is central to our commitment to guests. Your feedback encourages our team to continue delivering exceptional service. We look forward to welcoming you again and ensuring every visit is as enjoyable and satisfying as this one.Sincerely, Hotel Manager.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for sharing your brief feedback. We value every guest’s perspective and are always eager to learn how we can make each stay more enjoyable. Should you have any specific thoughts or suggestions in the future, please feel free to share them with us. Our team is dedicated to providing a comfortable and welcoming environment, and we look forward to the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager.
3.0分
商务出差
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I found SureStay by Best Western, in Jackson, MS to be a great place to get some sleep. My room was clean, spacious, and the bed was comfortable.
Rooms open to the outside like a motor lodge. This one had been remodeled a few times, but looked nice and was clean. There is free parking, free WiFi, and a well maintained pool.
There are no restaurants or stores within walking distance. However, within a short drive there are many shops and restaurants.
The hotel staff was efficient.
The room had sufficient lighting, and plenty of electrical outlets for charging devices. There was a TV, mini-fridge, a small microwave, and a place for hang-ups.
The bathroom was equipped with dispensers on the wall for shampoo, conditioner and soap. Well, one had detached from the wall and was propped to the side. The towels were quite thin.
Something else that could be improved. In my room, some of the floor tiles were loose. There was an open space at the bottom of the door, as much as an inch, so that light from the outside shone through onto the floor.
Breakfast is minimal, but they have coffee.
Still.. I did sleep well and the price was low, so, I was happy, and pleased with my stay.
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酒店回复: Dear Clifton,Thank you for sharing your detailed feedback. We are pleased to know you found your room clean, spacious, and comfortable, with convenient amenities such as free parking, WiFi, and a well‑maintained pool. We appreciate your comments regarding the bathroom dispenser, towels, floor tiles, and door fitting, as well as breakfast, and will share them with our team to improve further. It is wonderful to hear you rested well and found value in your stay, and we look forward to welcoming you again.Sincerely, Hotel Manager
3.0分
家庭亲子
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Only gave this hotel a 3 star because the breakfast was very low budget and no soap or shampoo in dispenser. The staff did give me a tiny bar of soap. I was able to wash one armpit.. lol..The bed was comfortable and the room was clean.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you found the room clean and the bed comfortable. Your observations regarding breakfast and amenities are valuable, as they highlight areas where we can enhance the guest experience. Providing thoughtful touches and quality services is important to us, and your comments will guide our efforts to improve. We appreciate your input and hope future stays offer an even more enjoyable experience.Sincerely, Hotel Manager
5.0分
其他
Yes, do wish eggs were offered. My husband has type 2 diabetes and carbs were all that were offered besides an apple.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding our breakfast offerings. We understand the importance of balanced meal options to accommodate diverse dietary needs, especially for guests managing health conditions. Your input highlights opportunities to expand our selections to better support nutritional variety and wellness. We appreciate your perspective as it guides us in enhancing our dining experience to ensure all guests feel cared for and comfortable during their stay. We look forward to providing an even more thoughtful breakfast in the future.Sincerely, Hotel Manager.
1.0分
其他
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Don't Stay Here
Upon entering the room, immediately noticed that the stand between the beds was falling off the wall. There was no TV remote or phone in the room. Upon procuring a TV remote that worked after two trips to the office, it didn't control the DirecTV. There was no weather stripping under the door to the room, so bugs and hot air could creep in the room. The bath tub was dirty and brown. The shower head barely worked. I'd highly recommend that if this is the only hotel with vacancy in Richland, you drive somewhere else.
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酒店回复: Dear John ,Thank you for sharing your detailed feedback. We understand that a clean and fully functional room is essential for a comfortable stay. Your observations regarding maintenance and room condition highlight areas that require attention. We hope your future stays elsewhere provide a more enjoyable and seamless experience that meets your expectations. We hope that you will consider staying with us.Sincerely, Hotel Manager
2.0分
其他
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I wouldnt recommend staying at this hotel.
During the check-in process, my debit card was charged three different times for the full amount of the 7-day stay. I am still waiting to see the reversal of these charges.
The rooms are not adequately cleaned before guests check in. The first room I got had a problem with the air conditioner, in the middle of the second night, it shut off and could not be restarted. The second room I was assigned had issues with its AC unit, the grill on the unit was missing, and it had dust caked in the screen. After the first night, I found a puddle of condensation water on the floor in front of the AC, so I had to move rooms again.
In the third room I was assigned, the sheets on the beds were still dirty from the last guest and had what I can only guess were blood stains.
4.0分
情侣出游
A place to sleep and leave quickly. Room was dirty and in ill repair. Breakfast was horrible, generic all carbs. Waffle maker broken. At least you had coffee
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you appreciated having a comfortable place to rest and enjoyed the coffee provided. Your observations regarding the room condition, breakfast options, and amenities have been noted, as every detail helps us evaluate opportunities to improve. Ensuring clean, functional accommodations and thoughtful services is important to us, and we look forward to welcoming you back with an even better experience in the future.Sincerely, Hotel Manager
1.0分
家庭亲子
Could u please get ahold of me there were terrible condition the owner said he would give me 60% off but I had to get ahold of you and they will email u
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酒店回复: Dear Guest,Thank you for sharing your experience and bringing this matter to our attention. We value open communication and strive to ensure that any concerns are addressed promptly and fairly. Your feedback is important as it helps us maintain transparency and consistency in guest relations. Our team is reviewing the situation and will be in touch to assist further. We appreciate your patience and the opportunity to work together toward a satisfactory resolution.Sincerely, Hotel Manager.
2.0分
情侣出游
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the room smelled of smoke. Was not asked what we preferred. I left my pillow in the room when we checked out. I called as soon as I reached my destination. He said he would check the room when the current guests checked out. What I didn’t understand is if the room was cleaned after we checked out why didn’t the cleaning staff notice that my pillow didn’t belong in that room. The person that answered the phone said he would call back. No response.!called again,No response
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. Your observations provide valuable insight into areas where our property can enhance communication and guest services. We appreciate your comments regarding room preferences and lost items, as they help us identify opportunities for improvement. Our team continually works to ensure a seamless and comfortable experience, and we hope to have the opportunity to welcome you back for a stay that reflects the full range of hospitality and care we strive to provide.Sincerely, Hotel Manager
房间很干净，早餐也很棒👌
好的
I found SureStay by Best Western, in Jackson, MS to be a great place to get some sleep. My room was clean, spacious, and the bed was comfortable.
Rooms open to the outside like a motor lodge. This one had been remodeled a few times, but looked nice and was clean. There is free parking, free WiFi, and a well maintained pool.
There are no restaurants or stores within walking distance. However, within a short drive there are many shops and restaurants.
The hotel staff was efficient.
The room had sufficient lighting, and plenty of electrical outlets for charging devices. There was a TV, mini-fridge, a small microwave, and a place for hang-ups.
The bathroom was equipped with dispensers on the wall for shampoo, conditioner and soap. Well, one had detached from the wall and was propped to the side. The towels were quite thin.
Something else that could be improved. In my room, some of the floor tiles were loose. There was an open space at the bottom of the door, as much as an inch, so that light from the outside shone through onto the floor.
Breakfast is minimal, but they have coffee.
Still.. I did sleep well and the price was low, so, I was happy, and pleased with my stay.
Only gave this hotel a 3 star because the breakfast was very low budget and no soap or shampoo in dispenser. The staff did give me a tiny bar of soap. I was able to wash one armpit.. lol..The bed was comfortable and the room was clean.
Yes, do wish eggs were offered. My husband has type 2 diabetes and carbs were all that were offered besides an apple.
Don't Stay Here
Upon entering the room, immediately noticed that the stand between the beds was falling off the wall. There was no TV remote or phone in the room. Upon procuring a TV remote that worked after two trips to the office, it didn't control the DirecTV. There was no weather stripping under the door to the room, so bugs and hot air could creep in the room. The bath tub was dirty and brown. The shower head barely worked. I'd highly recommend that if this is the only hotel with vacancy in Richland, you drive somewhere else.
I wouldnt recommend staying at this hotel.
During the check-in process, my debit card was charged three different times for the full amount of the 7-day stay. I am still waiting to see the reversal of these charges.
The rooms are not adequately cleaned before guests check in. The first room I got had a problem with the air conditioner, in the middle of the second night, it shut off and could not be restarted. The second room I was assigned had issues with its AC unit, the grill on the unit was missing, and it had dust caked in the screen. After the first night, I found a puddle of condensation water on the floor in front of the AC, so I had to move rooms again.
In the third room I was assigned, the sheets on the beds were still dirty from the last guest and had what I can only guess were blood stains.
A place to sleep and leave quickly. Room was dirty and in ill repair. Breakfast was horrible, generic all carbs. Waffle maker broken. At least you had coffee
Could u please get ahold of me there were terrible condition the owner said he would give me 60% off but I had to get ahold of you and they will email u
the room smelled of smoke. Was not asked what we preferred. I left my pillow in the room when we checked out. I called as soon as I reached my destination. He said he would check the room when the current guests checked out. What I didn’t understand is if the room was cleaned after we checked out why didn’t the cleaning staff notice that my pillow didn’t belong in that room. The person that answered the phone said he would call back. No response.!called again,No response