酒店回复: Sarah,We're sorry to hear that you had an unpleasant experience here at Tru by Hilton Macon North. We apologize for any inconvenience or discomfort that may have been caused by our staff. We have spoken with our staff and are taking steps to ensure to make sure they handle each situation with the upmost professionalism. We would like to make things right Please contact us directly at 478-779-0116 so we can discuss this further."
酒店回复: "Dear Katherine, thank you for your 4-star review and for choosing TRU by Hilton. We apologize for the inconvenience of having to wait for check-in. Our check-in process is usually pretty quick. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We sincerely apologize and hope you will return to stay with us. We're looking forward to hosting you again!"
酒店回复: Dear Jessica, thank you for taking the time to share your experience. This is not how we aim to run our business. We’re currently making adjustments to make sure we exceed our guests' expectations and long wait times don’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.
酒店回复: Hi Leanne, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your stay @ Tru by Hilton Macon North. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to hosting you again!"
5.0分
商务出差
原文
翻译提供方：Google
你绝对想不到这家酒店已经有 2 年多历史了，它看起来仍然很新。工作人员很有礼貌，房间很暗。
展开
酒店回复: Hi Dennis, your kind words about our property are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
酒店开业，推荐
这家酒店真的很不错，就在I75高速公路旁边，对面就是Publix超市。工作人员和酒店大堂都很好。唯一的问题是他们没有洗衣房。
糟糕的住宿体验
首先，它就像是酒店宜家。其次，我们进入酒店房间，它真的只有鞋盒那么大。第三，浴室里没有肥皂，我觉得很恶心。毛巾数量很少。房间里没有咖啡机有什么意义呢？
纸臭鼬
地板上、天花板和地板上都留有食物，满是灰尘，整栋楼都弥漫着课外活动的味道。墙壁薄如纸，整晚都有人进进出出（孩子们整晚每隔 30-60 分钟就会醒来一次）。
我没有住过这家酒店。我在那里预订了房间，但我打电话取消了第一晚的预订，因为我比计划的要晚离开家。我和一位前台工作人员交谈过，他告诉我没问题，第二天我检查时他们会处理好这件事，我被告知我没有打电话，我没出现，也不会退还我的房费。我经常住在这个地区，但我再也不会住在这家酒店了，我不喜欢被称为骗子。我过去在那里住过，但设施不是很好。
非常好的酒店
酒店很新，条件良好，干净整洁
性价比高
推荐
唯一不好的是我们直到下午 5 点才能办理入住手续 - 我知道他们缺少客房清洁人员 - 所以没关系 - 我们坐在大厅里，一边等待一边聊天。
我最近在这家酒店住得还行！！！我走进酒店的时候，因为卡房钥匙有问题，所以有人排队！酒店经理似乎在打电话试图解决问题。还有一些小问题我可以解决，但我不想多说。我会再住在这里吗？.. 会的！！！位置很棒！
房间很简单，但很干净。工作人员非常好——无论是晚上入住还是早上退房。早餐很棒。大堂非常可爱和时尚。完美的过夜地点。会再次入住。
你绝对想不到这家酒店已经有 2 年多历史了，它看起来仍然很新。工作人员很有礼貌，房间很暗。