酒店回复: Thank you for taking the time to leave us a review. We are very happy to hear that you enjoyed your stay with us. We happy to hear that our team was able to assist you and make your stay great no matter the language difference. We apologize about the trash; we will take matter as there has been proper training done. We hope to see you again.
5.0分
其他
Safe Walking distance to local restraints and entertainment
Breakfast cook/server did great job
Room was nice,everything went well
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酒店回复: Thank You for staying with us at the Holiday Inn Downtown. Were glad to hear that our hotel was great for you to walk and enjoy the locations within the area. Were also pleased to hear that your room and overall stay was nice. We hope to see you again soon.
2.0分
其他
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It was OK you get what you pay for a room was very clean bed very comfortable. Couldn’t check in for two hours after a room not available. When finally got room was on the first floor on the street. Had people looking in the window because the shade wasn’t pulled all the way down not good for a solo female traveler Got wet walking around when it rained my own fault however tried to dry my clothing and there’s a $2.75 charge which is changed only the hotel does not have a change machine nor do they provide any cash services. They told me to go walk up the street and get changed at the gas station. This is not a good thing if you’re gonna provide a service at least have it accessible.
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酒店回复: Thank you for staying with us at the Holiday Inn. We apologize for the delayed check in process that you faced. We apologize for the inconvenience in the change situation. We are a cashless location, we can see how this is very inconvenient for our guests so we will take proper measures to fix it, we hope you can give us another chance and stay with us again
4.0分
其他
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My stay was as expected. I was there 2 nights for a funeral. Had a small mishap, my original room, the television and remote didn’t work. They moved me to another room and everything was great.
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酒店回复: Thank You for staying with us at the Holiday Inn Downtown. Were sorry there was an issue with your first room but very glad to hear that it was resolved and everything turned out great. We hope that you will stay with us again.
4.0分
其他
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Very good stay!
Overall it was a great stay. Two things I would like to say about the room. The bed frame had a piece of metal sticking out of both sides of the bed. It appeared to be made that way, but I don't think the mattress was the correct fit or vise versa. This posed a hazard. Both me and my partner bumped it with our chin. The other item was the toilet seat. It was lose and not fitted properly causing it to slide around.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you had a great stay overall and appreciate you bringing the bed frame and toilet seat issues to our attention. We’ll have our maintenance team look into these right away to ensure a safer and more comfortable experience for future guests.Sincerely, Hotel Manager
3.0分
情侣出游
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Average property; lacking attention to cleanliness. Room was in good condition, could hear quit a bit of city noise. Staff was friendly, convenient & easy parking. Nice location
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found the room in good condition, enjoyed our friendly staff, and appreciated the convenient location and parking. We’ll work on improving cleanliness and minimizing noise for a better stay in the future.Sincerely, Hotel Manager
3.0分
其他
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The room was clean and conveniently located for what we had planned. The AC, however, wasn’t working properly. Our only option was to downgrade rooms from what we booked or have a complimentary breakfast, which we did not want. They said they would put a work order in to have it looked at while we were out.
Came back at the end of the day and it still wasn’t working and our room was warm. Had the exact same conversation with no resolution. Very frustrating.
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酒店回复: Dear Guest,We’re very sorry for the frustration you experienced with the AC and the lack of resolution. Your feedback regarding the inconvenience and communication issues is important, and we’ll address this with our team to ensure future guests do not encounter the same problem. We sincerely apologize for the discomfort and inconvenience during your stay.Sincerely, Hotel Manager
1.0分
家庭亲子
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Breakfast menu mostly unavailable. Hidden fees. Extra charges. Apathetic ownership. No management. Floors dirty. Cockroaches. Cleaning staff did not clean. Laundry not available. Not as represented online whatsoever.
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. Your feedback is taken seriously, and we apologize for the cleanliness, maintenance, and service issues you encountered. We will address these concerns with our team to ensure future guests have an experience that meets expectations.Sincerely, Hotel Manager
第二次入住了。酒店很不错。唯一有点不好的就是能听到关门的声音，不知道是哪间，但是特别响，而且晚上和白天断断续续一直都有！另外提醒一下，停车费是17美元。所有员工都非常友好，无论是办理入住退房的，还是保洁员，特别是酒吧的服务员。
酒店靠近一条繁忙的马路，所以有时候能听到汽车经过的噪音。我们和总经理反映了这个问题，她很热心地帮我们把房间换到了楼层更高的地方，噪音问题改善了很多。总经理人真的很好，很热情。
整个房间和预订都很完美，工作人员非常理解语言差异（法语/英语）。
唯一的缺点是我的房间里有一些之前客人留下的垃圾，不过白天打扫房间的时候已经清理干净了。
Safe Walking distance to local restraints and entertainment
Breakfast cook/server did great job
Room was nice,everything went well
It was OK you get what you pay for a room was very clean bed very comfortable. Couldn’t check in for two hours after a room not available. When finally got room was on the first floor on the street. Had people looking in the window because the shade wasn’t pulled all the way down not good for a solo female traveler Got wet walking around when it rained my own fault however tried to dry my clothing and there’s a $2.75 charge which is changed only the hotel does not have a change machine nor do they provide any cash services. They told me to go walk up the street and get changed at the gas station. This is not a good thing if you’re gonna provide a service at least have it accessible.
My stay was as expected. I was there 2 nights for a funeral. Had a small mishap, my original room, the television and remote didn’t work. They moved me to another room and everything was great.
Very good stay!
Overall it was a great stay. Two things I would like to say about the room. The bed frame had a piece of metal sticking out of both sides of the bed. It appeared to be made that way, but I don't think the mattress was the correct fit or vise versa. This posed a hazard. Both me and my partner bumped it with our chin. The other item was the toilet seat. It was lose and not fitted properly causing it to slide around.
Average property; lacking attention to cleanliness. Room was in good condition, could hear quit a bit of city noise. Staff was friendly, convenient & easy parking. Nice location
The room was clean and conveniently located for what we had planned. The AC, however, wasn’t working properly. Our only option was to downgrade rooms from what we booked or have a complimentary breakfast, which we did not want. They said they would put a work order in to have it looked at while we were out.
Came back at the end of the day and it still wasn’t working and our room was warm. Had the exact same conversation with no resolution. Very frustrating.
Breakfast menu mostly unavailable. Hidden fees. Extra charges. Apathetic ownership. No management. Floors dirty. Cockroaches. Cleaning staff did not clean. Laundry not available. Not as represented online whatsoever.