酒店回复: Dear Robert, We appreciate your business and the fact you took the time to write a review. I apologize that you had such a poor experience. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit. Sincerely, Jessica M., GM
4.0分
家庭亲子
原文
翻译提供方：Google
房间非常好。不幸的是我们的房间不干净而且不整洁。卫生纸的支架和沐浴露的支架都坏了。
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酒店回复: Dear Esther, Thank you for your review. We are glad you liked the rooms, but we sincerely apologize for the cleanliness and maintenance issues you encountered. This is not the standard we strive for, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is important, and we appreciate you bringing these matters to our attention. We hope to welcome you back for a much better experience.Best Regards,Jessica M.General Manager
5.0分
家庭亲子
The employees acknowledged you with a smile and hello.They were very helpful. The rooms wrre clean. The breakfast was great.
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酒店回复: We are so appreciative of your kind review. It is rewarding to know that you enjoyed our rooms and excellent service. Your remarks serve as an encouragement to our team, who strive to provide a pleasant stay. Thank you for sharing your experience, and please visit us upon your return to the area.
3.0分
其他
The hotel is clean and the staff is great, but the beds are kind of hard and the coffee is just ok
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酒店回复: While I'm glad to hear there were aspects of your stay that met your expectations, I'm sorry that we did not consistently deliver across all areas. Your feedback is invaluable and will be used to improve our services. We appreciate your patronage and hope to provide a more seamless experience on your next visit.
5.0分
其他
Wedding Stay Over
The room was clean. Staff very friendly and helpful. Breakfast was amazing and the staff made homemade pancakes for my kids.
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酒店回复: Thank you for choosing our Residence Inn during your visit to Brunswick! We are delighted to hear that you found our rooms refreshing, our staff attentive, and our breakfast delicious. It was a pleasure hosting you and your family, and we hope to welcome you back soon!
5.0分
家庭亲子
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We have a wonderful stay here. The room was clean and extremely functional. The attention to detail at this Residence Inn was incredible. We will be staying again in the near future.
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酒店回复: Dear Guest, Thank you for taking the time to share your review. We're pleased to hear that our lovely accommodations made for an enjoyable stay. There is no better compliment than a return visit, so your intention to return means a lot to us. Until next time! Best, Jessica M., GM
1.0分
家庭亲子
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We checked in. Told the desk right away that the internet was not working. Kept returning to the desk for help to fix the problem. Their customer service is the worst we have ever dealt with. No one has reached out to us. The desk girl gave us a tech support # WE had to call. WE CALLED. They were unable to help us. We asked about a different room early on…It wasn’t until 7 hours of back and forth that they reluctantly said they could move us to a smaller room. We are on a two month summer vacation with two dogs and two children…we have stayed at MARRIOTT hotels through the country. This has been the absolute worst! With such a long vacation, we depend on the internet to do work..today had been a major FAIL. Where are the managers?
5.0分
其他
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Nice accommodations
Very nicely maintained hotel. The room are all suites. We stayed in a two queen room. Full kitchen. The bedroom is in a separate room from the living room, kitchen and dining. This provides privacy if someone wants turn in early. The breakfast offering was nice.
价格有点小贵，但物有所值，酒店非常干净整洁。早餐很好吃，而且酒店还配备了可以自己做饭的设施，非常实用。
酒店是新装修的，设施很干净，房间也很宽敞，非常适合放松休息。停车场也很大，停车很方便。沙发床有点脏，但盖上被子就没问题了。
我们晚上入住时，房间外堆满了垃圾袋，早上仍然还在。晚班工作人员没有提供任何帮助。早餐也有些不尽如人意。空调不太好用，房间里很热。
房间非常好。不幸的是我们的房间不干净而且不整洁。卫生纸的支架和沐浴露的支架都坏了。
The employees acknowledged you with a smile and hello.They were very helpful. The rooms wrre clean. The breakfast was great.
The hotel is clean and the staff is great, but the beds are kind of hard and the coffee is just ok
Wedding Stay Over
The room was clean. Staff very friendly and helpful. Breakfast was amazing and the staff made homemade pancakes for my kids.
We have a wonderful stay here. The room was clean and extremely functional. The attention to detail at this Residence Inn was incredible. We will be staying again in the near future.
We checked in. Told the desk right away that the internet was not working. Kept returning to the desk for help to fix the problem. Their customer service is the worst we have ever dealt with. No one has reached out to us. The desk girl gave us a tech support # WE had to call. WE CALLED. They were unable to help us. We asked about a different room early on…It wasn’t until 7 hours of back and forth that they reluctantly said they could move us to a smaller room. We are on a two month summer vacation with two dogs and two children…we have stayed at MARRIOTT hotels through the country. This has been the absolute worst! With such a long vacation, we depend on the internet to do work..today had been a major FAIL. Where are the managers?
Nice accommodations
Very nicely maintained hotel. The room are all suites. We stayed in a two queen room. Full kitchen. The bedroom is in a separate room from the living room, kitchen and dining. This provides privacy if someone wants turn in early. The breakfast offering was nice.