No milk and reception closed so couldn’t have milk in coffee basic supply in all other motels back sliding door unlocked so anyone could have entered prior to our arrival
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear about the missing milk and the concern regarding the door. Your comments are important to us, and we’ve passed them on to our team to ensure these details are checked more carefully in the future. We appreciate your input and hope to offer you an improved experience next time.
4.0分
其他
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Nice and quiet but in need of some repairs.
I stayed in a room at the rear of the property, which was beautifully quiet. The room was very dated and tired, needing some repairs/refreshment. I had to fix the screw onto the cold water tap over the hand basin in the bathroom and the hot water tap in the shower. The room had a microwave, a toaster and an electric jug but no cutlery or crockery.
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酒店回复: Hi, Linda. Thank you for your valuable feedback. We’re glad to hear you enjoyed a nice and quiet stay, and we appreciate your helpful comments about the room. We’re always striving to enhance our guests’ experience, and we’re pleased to share that we are currently working on property improvements to refresh our rooms and facilities. We hope to welcome you back soon to experience the updates firsthand.
3.0分
其他
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A one night stay. Our room was at the back of the complex. No traffic noise. The room was spacious and the bed reasonable. In desperate need of a make over. Very shabby, particularly the bathroom. The location doesn't allow for walking to any food venues. Would we stay there again ??????
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酒店回复: Hi, Brian. Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the quiet location and spacious room. We also appreciate your comments regarding areas that need improvement. Our team is currently undertaking upgrades across the property to refresh our rooms and facilities, and we hope you’ll consider staying with us again to see the improvements firsthand.
4.0分
其他
Although teh rooms and facilities ar elooking dated, the service of an evening was very friendly.
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酒店回复: Hello, Mark. Thank you for your kind feedback. We’re pleased to hear that you found our evening service friendly and enjoyed your stay. We’re currently working on updates to refresh the property, and we look forward to welcoming you again soon.
3.0分
情侣出游
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Wow what a dump, how about painting the place, fixing the vanity, putting a shower curtain or door on the shower. Overpriced at $150 and I almost forgot the cockroaches. Avoid.
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酒店回复: Hello, Scott. Thank you for taking the time to provide your feedback. We’re sorry to hear that your stay did not meet expectations. While we do regularly maintain and clean our rooms, it’s clear from your comments that we fell short during your visit, and we will be reviewing the concerns you’ve raised regarding maintenance and presentation.We also take pest control very seriously and have professional treatments carried out on a regular basis, but we will follow this up immediately with our contractor.We’re currently planning updates to our property, and feedback such as yours helps us to prioritise improvements.
5.0分
其他
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This property is in a very quiet area , close to shopping centres and clubs. The only negative is that the reception area doesn't seem to be manned as regularly as one would like but, overall, I do recommend this motel for anyone wishing to stay in Muswellbrook.
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酒店回复: Hello, Glen. Thank you so much for your wonderful review! We’re delighted that you had an excellent stay with us. Your kind words mean a lot to our team. We look forward to welcoming you back soon!
3.0分
其他
The motel was ok but deserves more painting and maintenance attention.
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酒店回复: Thank you for your feedback. We’re glad you found your stay satisfactory and appreciate your comments regarding maintenance and painting. We’ll be sure to share this with our team as we continue to improve our facilities for a better guest experience.
3.0分
其他
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Needs updating
There was hardly anyone around but the room we got had a broken toilet lid so every time you sat down it would bang you on the back. There were supposed to be blockout curtains and for me this is a huge plus but the curtains were not blockout and didn’t even reach the middle so lots of light in the room when you are trying to sleep. People showering at 3am and clanging about so lots of interrupted sleep.
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酒店回复: Hello, Jodie. Thank you for taking the time to share your feedback with us.We're sorry to read that parts of your stay were not as comfortable as expected. The loose toilet seat unfortunately wasn't picked up by our housekeeping team, however it has been fixed since, and the housekeeping team have been asked to keep a closer eye on issues like this. Regarding the curtains, the room you were allocated doesn't have blackout curtains, if you made our reception team aware that you were unhappy with the curtains after check in, we could have arranged a room move for you. Our reception is open till 6pm Monday through Friday, 4pm on Saturday & Sunday and we also have an after-hours service available for any concerns, including the option to move rooms if required.Regarding another guest showering at 3am, unfortunately this is out of our control as we don't determine the times guests shower in their room.Again, we appreciate the time you have taken to share your feedback and we hope to see you again sometime in the near future.
5.0分
商务出差
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It’s always clean and well kept and the staff are always helpful and friendly. The best part is the shower, best pressure I’ve ever experienced. I would stay just for the shower.
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酒店回复: Hello, Ben. Thank you so much for your wonderful review! We’re delighted that you had an excellent stay and had the best shower experience with us. Your kind words mean a lot to our team. We look forward to welcoming you back soon!
4.0分
家庭亲子
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The room was clean & staff were very helpful.
The bathroom needs some attention - the toilet didn't flush properly, the shower leaked water across the bathroom floor & we seemed to get a sewer smell several times/
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酒店回复: Hello, Alan. Thank you for your feedback and for highlighting both the positives and areas for improvement. We’re glad the room was clean, but we’re truly sorry to hear about the issues with the toilet and shower. Your comments have been shared with our team for review and action. We appreciate your understanding and hope to provide a smoother experience next time.
No milk and reception closed so couldn’t have milk in coffee basic supply in all other motels back sliding door unlocked so anyone could have entered prior to our arrival
Nice and quiet but in need of some repairs.
I stayed in a room at the rear of the property, which was beautifully quiet. The room was very dated and tired, needing some repairs/refreshment. I had to fix the screw onto the cold water tap over the hand basin in the bathroom and the hot water tap in the shower. The room had a microwave, a toaster and an electric jug but no cutlery or crockery.
A one night stay. Our room was at the back of the complex. No traffic noise. The room was spacious and the bed reasonable. In desperate need of a make over. Very shabby, particularly the bathroom. The location doesn't allow for walking to any food venues. Would we stay there again ??????
Although teh rooms and facilities ar elooking dated, the service of an evening was very friendly.
Wow what a dump, how about painting the place, fixing the vanity, putting a shower curtain or door on the shower. Overpriced at $150 and I almost forgot the cockroaches. Avoid.
This property is in a very quiet area , close to shopping centres and clubs. The only negative is that the reception area doesn't seem to be manned as regularly as one would like but, overall, I do recommend this motel for anyone wishing to stay in Muswellbrook.
The motel was ok but deserves more painting and maintenance attention.
Needs updating
There was hardly anyone around but the room we got had a broken toilet lid so every time you sat down it would bang you on the back. There were supposed to be blockout curtains and for me this is a huge plus but the curtains were not blockout and didn’t even reach the middle so lots of light in the room when you are trying to sleep. People showering at 3am and clanging about so lots of interrupted sleep.
It’s always clean and well kept and the staff are always helpful and friendly. The best part is the shower, best pressure I’ve ever experienced. I would stay just for the shower.
The room was clean & staff were very helpful.
The bathroom needs some attention - the toilet didn't flush properly, the shower leaked water across the bathroom floor & we seemed to get a sewer smell several times/