The room was larger and comfortable with an area for preparing food, sink, refrigerator, coffee maker, microwave.
Exercise room was open and clean.
The options to build your yogurt was nice.
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酒店回复: Glad to hear you enjoyed your stay, we hope you will come back and visit again soon.
5.0分
其他
Spotless rooms. Friendly, hard-working staff that was attentive to our needs. We will stay again.
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酒店回复: Thank your for your review, that is what we are here for, is to make sure your stay is comfortable as possible.
3.0分
商务出差
The bed was hard and i felt springs of mattress—very little sleep. They Only had Decaffeinated coffee in room! I drink regular!
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酒店回复: THANK YOU FOR YOUR RESPONSE, WE LEARM FROM REVIEWS TO MAKE SURE YOUR STAY AND GUEST STAY IS MORE COMFORTABLE
5.0分
商务出差
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can’t say enough good things about my experience at the Best Western Plus Riata. From the moment I arrived, the staff went above and beyond to make me feel welcome. Check-in was quick, friendly, and efficient, and every team member I encountered was courteous and professional.
The room was exceptionally clean, comfortable, and well-appointed — everything felt fresh and well-maintained. The bed was incredibly cozy, and I really appreciated the modern touches, from the big-screen TV to the spotless bathroom. The housekeeping staff clearly takes pride in their work.
The complimentary breakfast was a pleasant surprise, with plenty of hot and cold options that were fresh and well-stocked. The pool area and outdoor seating were also great for relaxing after a long day, and the location is perfect — close to restaurants, stores, and the main highway, yet quiet enough to get a peaceful night’s rest.
Overall, Best Western Plus Riata exceeded my expectations in every way. It’s clear that management and staff truly care about their guests’ comfort. I’ll absolutely be staying here again the next time I’m in Brownwood — highly recommend!
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酒店回复: THANK YOU FOR YOUR REVIEW, OUR TEAM APPRECIATES YOU AND WILL HELP STRIVE MORE WITH POSITIVITY. HOPE TO SEE YOU SOON ,
5.0分
其他
Great service from the front desk. Rooms were clean & very comfortable. Would recommend
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酒店回复: Thank you for your response, our team appreciates it, hope you will come back and visit soon.
2.0分
其他
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First my name is not fitmx! Where did that come from? Second property does not take Amex. Nothing was said re that in reservation process. Third 1st room checked in was not cleaned or reset.
酒店回复: Apologize doe spelling of your name, common mistake.
5.0分
其他
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Everything was wonderful and staff was super helpful and friendly! Only complaint was the bed pillows were REALLY small and squsihy! Should have brought my own pillow because I am a pillow snob! LOVED the Texas waffles and fresh build tour own yogurt!!
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酒店回复: Thank you so much for taking the time to respond about your recent stay with us. We appreciate the feedback and have recently replaced our old small pillows for new firm ones. We apologize for this inconvenience and hope that you will stay with us again soon.
5.0分
其他
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Short but sweet stay
My daughter and I enjoyed our stay. Very comfortable and clean. Dominic at the front desk was extremely friendly and helpful. He called me after we left to inform me I had left phone charger. I really appreciated this call. I went back by to pick up my cord and Dominic kindly assured me that I wasn’t the only person to do this. I will definitely stay here again!
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酒店回复: Thank you for your response, our team appreciates it. Hope you will come back again soon.
2.0分
其他
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I arrived to be given a third floor room with no elevators working. No Internet in the room. No chatter for the desk in the room. One would think for that price these are basic things that should be available.
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酒店回复: Apologies, we learn from your review about mistakes out of our control can get fixed soon as possible.
超爱这里，服务太棒了！
The room was larger and comfortable with an area for preparing food, sink, refrigerator, coffee maker, microwave.
Exercise room was open and clean.
The options to build your yogurt was nice.
Spotless rooms. Friendly, hard-working staff that was attentive to our needs. We will stay again.
The bed was hard and i felt springs of mattress—very little sleep. They Only had Decaffeinated coffee in room! I drink regular!
can’t say enough good things about my experience at the Best Western Plus Riata. From the moment I arrived, the staff went above and beyond to make me feel welcome. Check-in was quick, friendly, and efficient, and every team member I encountered was courteous and professional.
The room was exceptionally clean, comfortable, and well-appointed — everything felt fresh and well-maintained. The bed was incredibly cozy, and I really appreciated the modern touches, from the big-screen TV to the spotless bathroom. The housekeeping staff clearly takes pride in their work.
The complimentary breakfast was a pleasant surprise, with plenty of hot and cold options that were fresh and well-stocked. The pool area and outdoor seating were also great for relaxing after a long day, and the location is perfect — close to restaurants, stores, and the main highway, yet quiet enough to get a peaceful night’s rest.
Overall, Best Western Plus Riata exceeded my expectations in every way. It’s clear that management and staff truly care about their guests’ comfort. I’ll absolutely be staying here again the next time I’m in Brownwood — highly recommend!
Great service from the front desk. Rooms were clean & very comfortable. Would recommend
First my name is not fitmx! Where did that come from? Second property does not take Amex. Nothing was said re that in reservation process. Third 1st room checked in was not cleaned or reset.
Everything was wonderful and staff was super helpful and friendly! Only complaint was the bed pillows were REALLY small and squsihy! Should have brought my own pillow because I am a pillow snob! LOVED the Texas waffles and fresh build tour own yogurt!!
Short but sweet stay
My daughter and I enjoyed our stay. Very comfortable and clean. Dominic at the front desk was extremely friendly and helpful. He called me after we left to inform me I had left phone charger. I really appreciated this call. I went back by to pick up my cord and Dominic kindly assured me that I wasn’t the only person to do this. I will definitely stay here again!
I arrived to be given a third floor room with no elevators working. No Internet in the room. No chatter for the desk in the room. One would think for that price these are basic things that should be available.