酒店回复: Estimado huésped,Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en Red Roof Inn & Suites Pensacola - NAS Corry. Agradecemos sinceramente sus comentarios y nos complace saber que nuestro servicio de registro fue eficiente, la limpieza y el ambiente tranquilo de la propiedad fueron de su agrado. Sin embargo, nos decepciona saber que su estancia no cumplió con sus expectativas debido al estado del suelo y las baldosas.En su próxima estancia, si tiene algún problema durante su estancia, por favor, póngase en contacto con nuestra recepción de inmediato para que podamos solucionarlo y garantizar su comodidad. Gracias de nuevo por su reseña. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una mejor experiencia.Atentamente,YnnaGerencia de Red RoofEspecialista en RediResponse
酒店回复: Estimada Maritza:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn & Suites Pensacola - NAS Corry. Nos alegra mucho saber que quedó satisfecha con la limpieza de nuestro hotel. ¡Le agradezco enormemente que haya disfrutado de su estancia!Esperamos seguir brindándole excelentes experiencias. Gracias nuevamente por sus amables palabras. En Red Roof y en mí, nos encantaría brindarle otra estancia cómoda en el futuro.Atentamente,DevineGerencia de Red RoofEspecialista en RediResponse
酒店回复: Querida Maria,Lamentamos escuchar su reciente experiencia en el RED ROOF INN AND SUITES PENSACOLA - NAS CORRY no cumplió con sus expectativas. Sin duda, comunicaré esto a la propiedad en un esfuerzo por abordar su inquietud. En Red Roof apreciamos su negocio y realmente valoramos sus comentarios. Atentamente,LintonRed Roof Management RediResponse Specialist
2.0分
其他
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Cleaniliness of room initall inpression was good until later on at night. I found a cockroach scurrying around on the bathroom floor and the following day I noticed the sheets/comfortors on BOTH beds had stains on them. I didnt notice it the day prior due to my late evening check in and being tired. Wouldnt recommend unless last resort.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn & Suites Pensacola - NAS Corry. We are saddened to read that your stay fell short of your expectations due to the state of the bed sheets and the cockroach you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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Our room flooded from the shower leaking through the wall, the shower was falling apart, the faucet was hanging off the wall, and the only option we were given was to go from a 1st floor room to a 3rd floor room where the shower was also just hanging down/not connected to the wall. Its difficult to go from the 1st floor to the 3rd floor when youre disabled. No partial refund option to cancel so we could go elsewhere. It was extremely noisy, overall not a great experience. Wouldn't stay here again
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pensacola - NAS Corry. The situation you described regarding the shower and the faucet is truly regrettable. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
商务出差
We had multiple roaches in our room plus the plumbing wasn’t the best and had mold in the ceiling and the hallway smelled like old sewers
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酒店回复: Dear Rebecca,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is very important to us, and we will address the cleanliness and maintenance concerns immediately to ensure a more comfortable and pleasant stay for future guests.Sincerely, Hotel Manager
5.0分
其他
Great stay
From check in to check out staff was over and beyond. Helpful, patient Nd friendly. Extremely impressed!
入住服务不错。酒店略显老旧，但维护得还不错。这是一家无烟酒店。房间里的一切看起来都很干净整洁，但如果你不穿鞋四处走走，就会发现地板脏得要命，浴室的瓷砖也破损了。住一晚还可以，但我觉得不适合长期住宿。酒店很安静，睡眠质量很好，价格也合适。附近有很多餐厅可以用餐。
我们一踏进大楼，就闻到了一股浓重的香烟味，还有蟑螂、浴室窗帘上的霉菌，床单上也有浓重的香烟味，我不得不特意去买一支蜡烛，整晚都开着，以消除香烟味，因为我半夜醒来时总是想吐。
就我所见而言，这里超级干净。说实话，就价格而言，这里很不错。我对这次住宿非常满意。谢谢。
床单很脏
床单上有污渍，床上用品的图片与展示图片不同
房间已经装修好了，插座充足，地板干净，但隔壁工厂的工作人员凌晨1点后开始使用喷射冲水，所以发动机噪音很大，房间暖气和冰箱压缩机也有噪音。
房间里没有水壶和吹风机。我理解，因为你不知道之前的旅行者会如何处理锅，但是吹风机被偷了怎么办？他们要求我交50美元押金，但我不知道我能退吗？
我每天都会留下打扫房间和更换毛巾的小费，所以我希望他们这么做。我希望他们能在门把手上创建一个标签，告诉人们何时想去清洁工，而不是制定奇怪的规则。
酒店内持武器的人
Cleaniliness of room initall inpression was good until later on at night. I found a cockroach scurrying around on the bathroom floor and the following day I noticed the sheets/comfortors on BOTH beds had stains on them. I didnt notice it the day prior due to my late evening check in and being tired. Wouldnt recommend unless last resort.
Our room flooded from the shower leaking through the wall, the shower was falling apart, the faucet was hanging off the wall, and the only option we were given was to go from a 1st floor room to a 3rd floor room where the shower was also just hanging down/not connected to the wall. Its difficult to go from the 1st floor to the 3rd floor when youre disabled. No partial refund option to cancel so we could go elsewhere. It was extremely noisy, overall not a great experience. Wouldn't stay here again
We had multiple roaches in our room plus the plumbing wasn’t the best and had mold in the ceiling and the hallway smelled like old sewers
Great stay
From check in to check out staff was over and beyond. Helpful, patient Nd friendly. Extremely impressed!