酒店回复: Dear Valued Guest,Warm greetings from Amaris Hotel Darmo Surabaya.Thank you for taking the time to share your review and for highlighting the friendliness of our front office team. We are pleased to know that our location near Surabaya Zoo was convenient for your stay.We appreciate your feedback regarding the surrounding area and hotel facilities. While our hotel is located in a quieter district without large shopping centers nearby, we aim to provide a comfortable stay for guests who prefer a more peaceful environment. Your comments regarding the facilities have been noted and will be shared with our management for future improvements.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warm regards,Manajemen
酒店回复: Dear Mr/Ms Zhao01,Warm greetings from Amaris Hotel Darmo Surabaya.Thank you for taking the time to share your wonderful review.We are delighted to know that you were satisfied with our spacious rooms, the large dining area, and the cleanliness we maintain throughout your stay.Your positive feedback truly means a lot to us and serves as motivation for our team to continue delivering the best service to every guest.We look forward to welcoming you again on your next visit, and we hope your future stay will be just as memorable at Amaris Hotel Darmo Surabaya.Kind regards,Management
前台服务态度很好，酒店离泗水动物园很近，周边没有什么大型商业体，吃饭和购物都不太方便，
设施有些年代感，根据自己需要做选择吧
房间很干净，停车场有遮蔽，地处泗水市中心，环境安静，热水稳定。
入住和退房手续办理快捷方便。
美中不足的是，这个价位的房间竟然没有提供电热水壶和免费咖啡，挺可惜的。
早餐也很普通，没有牛肉。
位置非常便利，就在市中心，服务很好，房间干净，早餐也很好吃……强烈推荐这家市中心的酒店😄 价格也很实惠，棒极了！
酒店干净又便宜
办理入住时被告知还没准备好毛巾，等了很久也没送来，直到我找了好几次客房服务员才拿到。地垫也是晚上才给。牙刷和牙膏只给了一套，再要才给。房间里有电话，但没法打给前台，总不能一直坐电梯上下楼吧。衣柜都需要重新刷漆了，因为有很多刮痕，看起来很脏。毛巾都是黄色的，甚至有一条上面有像血迹一样的污渍，虽然已经干了，但还是要求换了一条。床单上也有很多污渍。虽然便宜，床也很大，但就是这些问题。
在这里住了5晚，感觉很不错。服务很好，食物美味。酒店位置对我来说很合适，不吵闹，睡得很香。希望品质能越来越好，生意兴隆。
酒店很不错，床小一点，但是里面很干净，热水也很大，吃的很好，早餐非常可以，距离市中心也不是特别远，我们吃饭的地方就在附近，周边的环境非常好
非常舒适，是入住的绝佳选择。
房间比较大，餐厅也大，比较干净
这家酒店干净整洁，以同等级别来说相当舒适。停车场很大，而且因为它在超市楼上，很方便。