酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly delighted to learn that you enjoyed many aspects of your experience.It is wonderful to hear that you appreciated the beautiful surroundings, fresh air, and the spacious layout of the resort. We are especially pleased that your two-bedroom villa with a private pool met your expectations and that its convenient location near the activity center enhanced your stay. We are glad our shuttle service to the beach and lobby was efficient and added to your comfort.We are also delighted that you enjoyed the infinity pool, the afternoon foam party, and the evening entertainment. It is heartwarming to know that the live singer’s interactive performances and the Filipino fire show created memorable moments for your family—especially for the children. Your kind words about our housekeeping team are greatly appreciated; we will be sure to share your compliments with them, as they take great pride in maintaining the highest standards of cleanliness and care.Thank you as well for your constructive feedback regarding breakfast crowding and the dinner menu variety. We value your comments and will certainly share them with our culinary team as we continuously look for ways to enhance our dining experience. We are glad to know you still enjoyed the selection—and that you even tried crocodile meat for the first time!We also sincerely appreciate your honest remarks regarding pricing and additional charges. Your feedback is important to us, and we understand how this may have influenced your perception of overall value. Please rest assured that we continually review our offerings to ensure a balanced and satisfying guest experience.Once again, thank you for your comprehensive review. We truly hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm regards,Centara Mirage Resort Mui Ne
酒店回复: Dear Valued Guest,Thank you sincerely for sharing such a wonderful review of your recent stay with us. We are delighted to know that you enjoyed the spacious surroundings of our resort and the comfort of your two-storey villa, especially the private pool and generous layout.It is truly rewarding to hear your kind compliments about the breakfast and dinner included in your package, as well as the evening show at the restaurant entrance. We are also pleased that you and your family had the opportunity to experience our children’s play facilities, game room, and bowling alley — we strive to create enjoyable experiences for guests of all ages.We appreciate your understanding regarding the holiday crowds and the queues for the golf carts and dining venues. During peak periods, occupancy is at its highest, and we continuously work on improving our operations to ensure smoother service even at busy times. Your feedback is invaluable in helping us enhance the overall guest experience.Thank you once again for your strong recommendation. We look forward to welcoming you back for another fantastic stay in the near future.Warm regards,Hotel Management
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your experience did not meet your expectations, particularly during such an important holiday period.First and foremost, please accept our sincere apologies for the disappointing check-in experience and the service shortcomings you encountered. The situation you described regarding the restaurant, luggage assistance, shuttle arrangements, and the delay in answering your call is certainly not reflective of the standards we strive to uphold. While the resort was operating at full capacity during the Chinese New Year, this should never result in guests feeling unattended or frustrated. Your comments have been shared with the relevant departments for immediate review and corrective action.Regarding the road conditions leading to the resort, we regret the inconvenience caused by the external construction and lack of lighting. As this is a public infrastructure project beyond our direct control, we understand how it negatively affected your arrival experience, especially at night or in poor weather. We are actively coordinating with local authorities and providing guidance to guests to minimize disruption as much as possible.We also apologize for the cleanliness concerns at the pool and the issue with the blackout curtains affecting your sleep quality. These matters have been reported to our housekeeping and maintenance teams for thorough inspection and improvement.We do appreciate your recognition that the resort grounds and rooms are spacious and well-designed. However, we fully acknowledge that good facilities alone cannot compensate for unsatisfactory service. Your feedback is extremely important to us, and we are committed to making the necessary improvements to prevent similar experiences in the future.We sincerely regret that your stay left you feeling disappointed and hope that you might consider giving us another opportunity to provide you with the level of hospitality you rightfully expect.Kind regards,Hotel Management
4.1分
甄选豪华双床房
朋友出游
设施：度假村很大面积 需要坐接驳车
卫生：总的来说可以吧，就是忘记打扫卫生了，临时来房间换的用品
环境：其他环境都不错，就是早餐很难吃
这么大的酒店 只有一个早餐厅 人挤人 体验感差
服务：还算是可以的
LED与火焰艺术表演现场演出:就是露天晚餐的圆桌舞台有表演 不用餐只能坐台阶上看 可看可不看吧
9 / 10
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酒店回复: Dear Valued Guest,Thank you very much for your detailed feedback.We appreciate your comments regarding the size of the resort and the need for shuttle transportation. As a large property, we understand how important smooth and convenient mobility is, and we continue working to improve this experience for our guests.We sincerely apologize for the housekeeping oversight during your stay. Forgetting to clean the room is certainly not acceptable, and while we are glad our team provided replacement items promptly, we regret the inconvenience this caused you.We are pleased that you found the overall environment good and the service satisfactory. However, we are truly sorry that breakfast did not meet your expectations. We understand that having only one breakfast venue during high occupancy can lead to crowding and negatively impact the dining experience. Your feedback has been shared with our operations and Food & Beverage teams for careful review and improvement planning.Regarding the LED and Fire Art performance, thank you for sharing your honest thoughts. We appreciate your perspective and will consider ways to enhance viewing arrangements and the overall entertainment experience for all guests.Your constructive feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future.Warm regards,The Management Team
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We truly appreciate your honest comments, as they help us identify areas where we need to improve.We are pleased to know that you found the hotel environment beautiful. Our natural surroundings are something we are very proud of, and we are glad this aspect of your stay left a positive impression.However, we sincerely regret that other parts of your experience did not meet your expectations. We understand that the limited nearby dining options and the need to travel into town may have caused inconvenience. Regarding transportation, we apologize for the delays with the shuttle service and especially for the confusion surrounding the bus arrangement. It is certainly disappointing to hear that other passengers boarded while you were waiting, and we completely understand your frustration. This is not the level of coordination and attentiveness we aim to provide at our front desk.Please be assured that we will review this matter carefully with the relevant departments to improve communication and service efficiency, particularly in assisting guests with transportation arrangements.Thank you again for bringing these issues to our attention. We sincerely hope to have another opportunity to welcome you back and provide you with a much smoother and more satisfying experience in the future.Warm regards,Hotel Management
酒店回复: Dear Valued Guest,Thank you for taking the time to share such detailed feedback about your stay.We are pleased to hear that you found the rooms comfortable and the pool beautiful. However, it is very concerning to read about the multiple inconveniences you experienced, and we sincerely apologize for the frustration caused.We understand that the resort’s layout and distance between facilities can be challenging, particularly under strong sun. Reliable internal transportation is essential in a large property like ours, and we regret that you were unable to successfully book the shuttle bus when needed. This is not the level of convenience we aim to provide, and your comments have been shared with the relevant team for immediate review.Most importantly, we are deeply sorry for your experience in our restaurants. Unfriendly or rude service is absolutely unacceptable and does not reflect our hospitality standards. Your remarks regarding both the breakfast and Italian restaurant, as well as concerns about Food & Beverage management, are being taken very seriously and have been escalated to senior management for investigation and corrective action.We also regret that the distance to the beach and overall accessibility impacted your enjoyment of the stay. We understand that ease of movement and welcoming service are fundamental to a relaxing holiday.Thank you again for your honest and constructive feedback. We sincerely apologize that we did not deliver the experience you expected and hope there may be an opportunity in the future to restore your confidence in us.Yours sincerely,The Management Team
酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and for your generous compliments.We are truly honored to hear that you feel we live up to our five-star family-friendly reputation and that you consider us the best hotel you have ever stayed in. Such kind words are incredibly meaningful to our entire team.We are delighted that you enjoyed the variety in our dinner and breakfast menus, and that the daily changes kept your dining experience fresh and enjoyable throughout your stay. Creating diverse and satisfying culinary experiences is something we take great pride in.At the same time, we are sorry to hear about the inconvenience you experienced on New Year’s Eve while waiting for transportation. Peak holiday periods can sometimes cause delays with ride-hailing services, but we understand how frustrating a 45-minute wait must have been. We appreciate your understanding and are glad that this did not overshadow your overall experience.Thank you again for choosing to celebrate such a special time with us. We sincerely look forward to welcoming you and your family back for another exceptional stay in the future.Warm regards,The Management Team
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Centara Mirage Resort Mui Ne.We are pleased to know that you enjoyed your room location near the swimming pool and found the breakfast acceptable in terms of variety. However, we sincerely apologize that the dining experience felt chaotic and that finding a seat was difficult. A comfortable and well-organized breakfast setting is essential, and we regret that we did not provide that experience.We are also concerned to learn that our team was unable to promptly provide tissues upon request. Even small service interactions matter greatly, and this falls short of the attentive hospitality we strive to deliver. Your feedback has been shared with the relevant departments to reinforce service responsiveness and guest care standards.Regarding transportation, we understand the inconvenience caused by the hotel’s location and the difficulty in securing taxis during the Spring Festival peak period. High seasonal demand can affect availability; however, we acknowledge that we should offer clearer guidance and better assistance with transportation arrangements during such busy times.We truly appreciate your balanced and constructive comments. They help us identify areas where we must improve to better align with five-star expectations. We hope to have the opportunity to welcome you again and provide a smoother, more enjoyable experience.Kind regards,Resort Management
度假村挺大，风景挺美，空气很好，我们订的两卧独栋别墅，带泳池，给我们的房间离活动中心很近，走路就能到，去海边或者大堂都有接驳车来接，来得非常快，白天比较热，但是早晚很舒服，有无边泳池，下午还会打泡泡，晚上有歌手现场驻唱，可以点歌，还会热情互动，隔天还有菲律宾艺人表现火技，小朋友很喜欢看，早餐挺丰富，就是人有点多，晚餐连吃了三晚，稍微有点腻，因为菜色没太换，但其实也挺丰富，还第一次尝试了鳄鱼肉，打扫卫生的工作人员很认真负责，每一次都要打扫好久的样子，最热的时候出不去就在门口的泳池玩水也挺好的，稍微有点不太好的就是，酒店住宿其实价格已经很高了，但除了住宿，其他一切都要收费，这让人多少觉得没有一价全含，很不划算。
酒店总面积很大去哪里都需要坐电瓶车，我住的别墅房型上下两层三个卫生间，门口有一个私人泳池，包的早晚餐也很不错，晚上吃完餐厅门口还有表演看，酒店里有儿童游乐设施，还有游戏房和保龄球场，除了节日人有点多坐电车和吃饭要排队以外，其他都很不错，值得推荐
很差 太差 没有那么差的入住体验过 不要去！！！酒店门口的主路在修路 一整个黄土高坡 尘土飞扬 晚上没有路灯 和来往的车并肩战斗 搞不好下过雨会被泥浆泼 因为酒店春节期间爆满 服务完全跟不上 餐厅就像菜场一样 没有餐具没有杯子 没有服务员 桌子没人收 行李没人看 3000多一晚的酒店 打前台电话要一分钟才接 我差点以为电话坏了 因为是度假区性质的酒店 出门都需要的短驳车接送 这体验真是太差了！服务员会回答你没空 设置园区和房间都还可以 很宽敞 但是泳池不太干净 很多落叶 窗帘也不闭光 休息的一般 美奈真的没必要来
设施：可以
卫生：可以
环境：一般
服务：太差
设施：度假村很大面积 需要坐接驳车
卫生：总的来说可以吧，就是忘记打扫卫生了，临时来房间换的用品
环境：其他环境都不错，就是早餐很难吃
这么大的酒店 只有一个早餐厅 人挤人 体验感差
服务：还算是可以的
LED与火焰艺术表演现场演出:就是露天晚餐的圆桌舞台有表演 不用餐只能坐台阶上看 可看可不看吧
酒店环境没得说，特别漂亮。配套很一般，周边餐厅不多，且较坑，需要打车去镇上吃饭。服务一般，摆渡车不是很及时，主要问题在前台！叫帮忙联系大巴车，说需要打车去镇上坐，结果车在酒店门口停了，上来几个其他乘客，差评！
房间舒适，泳池漂亮，但是整个度假村比较偏僻、外出不方便，度假村里面交通也很难受，每次预约接驳车都没预约到，从房间走到餐厅还是很远，尤其是太阳较大的时候，这个酒店的餐厅管理有很大的问题，不管是早餐厅还是意大利餐厅，服务态度真的太差了，没有笑容不说，更重要的是摆脸色，不是某一个服务员这样，基本都这样，餐饮部的管理有很大问题，房间离沙滩就更远了，总体而言，这个酒店适合喜欢呆在房间不出门的人，想要出门太不方便了。
我们是1月28日入住，1月31日退房，订的是豪华特大床房，我的评论只对此负责。
进去大堂马上使用wifi，2点半到达，办理入住无需排队，需要支付300万押金，刷的信用卡，退房时马上返还。前台工作人员热情，但英语水平确实不太好，还找来会中文的工作人员，中文也是差强人意，很努力的应对，好评！建议酒店让他们学习使用翻译app。
办理入住时会提醒下载他们的app，可以查询酒店各种信息，活动安排，度假村地图，最关键的两个作用，咨询（可以使用中文输入）和叫电瓶车。
整个度假村规模非常大，电瓶车必备。房间全部都是独栋小别墅，有一栋两户，也有一栋一户的，房间很大，携程的照片所见即所得。很干净，我们入乡随俗，鞋子都脱在门外的。有任何需要都可以使用app沟通。需要更换床品请把小绿纸片放在床上。
早餐很丰富，中西餐，越南本地美食，建议试试他们的白咖啡，非常不错。室内室外都可以坐，自由选择。
娱乐方面，游泳池从上到下一共有5个，最上面两个无边，水深1.2米，风景最好，直接海景。中间一个水深2米，只限成年人。再往下一个1米环形，可以租借桨板，皮划艇和潜水水下动力器。最下面一个是儿童泳池，有小滑梯等。
固定活动场所有室外儿童游乐区，其中的旋转木马免费随意坐。另外一个室外勇敢者路线，需要付费，12岁以上可玩。另外室内有儿童游乐区，电游区，保龄球馆，spa等等。最上面一个泳池边下午五点会有一些小活动，我们看到过小演出，泡泡袖。早餐餐厅前广场每晚六点半到八点半有歌舞杂耍火舞等演出，免费观看。餐厅提供午餐和晚餐，晚餐时可一边吃一边看演出。
我们住在2区（房间号的第一个数字），去游泳和吃早饭都靠走，能够接受，就是外出去大堂必须叫电瓶车，太远走不动，一般叫车后十分钟左右到。餐厅门口可以直接上车。外出都叫grab很方便。
遇到的工作人员都很热情，还会主动提供帮助。非常满意。看到其他评价里提到的问题我们都没有遇到，可能客人没那么多吧。下次来还会选择住他们家。
不愧是五星级亲子酒店，感觉是我们住过的最好的酒店。在除夕当天，用叫车软件叫的车发生过等了45分钟，还没来车的情况，我们自己到路上拦车的。除了那段时间以外，其他一切都好，而且酒店每餐的晚餐和早饭都是会变的。不至于吃腻
房间很不错，距离游泳池很近，早餐不错就是秩序混乱找不到座位，品种尚可，没有五星级水平，服务员要个纸巾都不能提供，服务一般般。酒店很偏去哪都需要叫车，春节期间叫不到。
整体是美奈值得入住的大型度假村，优点很突出：园区设计漂亮，海景与无边泳池是核心亮点，拍照非常出片；客房面积大、采光好，打扫干净，床品舒适度在线；水上乐园与亲子设施完善，适合带孩子；餐饮选择多，早餐水准在线，接驳车通勤便利。
小瑕疵可以接受：园区面积大，高峰时段等电瓶车偶尔需要稍等；酒店无私人沙滩，对面公共沙滩水质一般，更适合在酒店泳池玩水；部分餐厅价位略高于外面本地小店。
综合来看，硬件与服务都达到五星标准，瑕不掩瑜，追求度假氛围、拍照、亲子休闲的游客很适合选择，性价比不错，推荐入住。