Lovely stay, easy check in, the hotel gave us an option to check in early for a small fee. Super clean and very spacious. Our view was phenomenal, and considering the large windows there was barely any noise from the outside. The hotel graciously provided two sets of ear plugs regardless but we didn’t need them at all. The beds and pillows were also very very comfortable. Had some reservations about it being a self check in kind of hotel, but the response time over the phone is very quick and there was always a manager around. The location is perfect. 100% would stay here again.
2.0分
其他
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I experienced several issues with my room that impacted my stay. The noise level was quite high and earplugs weren't sufficient to block it out. The bathroom had mold and felt dirty overall. The walls throughout the room need attention - the paint is chipping and requires a fresh coat. I was surprised to find no water available in my room, not even for the coffee machine. There wasn't a water fountain anywhere in the hotel, and when I asked about purchasing water, I was directed to the closest CVS. The windows were very dirty, and I noticed dust accumulated in every corner of the room. I do want to emphasize that the location is great, and the reception staff were absolutely lovely - the lady who checked me in was the kindest and most helpful person. This feedback is purely about the property condition, not the service. My main concern is that I paid £270 ($365) per night, which set much higher expectations for the room quality. At this price point, I felt disappointed with what I received and honestly feel a bit ripped off. Had I paid a cheaper rate, I wouldn't have had the same level of concerns about these maintenance issues.
3.0分
其他
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The Good: Location and Comfortable Bed and Pleasant Staff in the "Lobby" The Bad: The windows leaked, it was freezing, getting into the room with the fob was annoying often didn't work, the room is tiny and for two people its silly, the bathroom is even smaller and has no heat. The area at the elevator and the elevator itself needs paint..its rather shabby. Reminds me of a Dorm at College. If you want the location its great- otherwise its a pass.
5.0分
家庭亲子
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While this Sonder room was not as well equipped or as comfortable as our last Sonder experience, the whole experience was overall quite enjoyable. The front desk staff were so warm, helpful and friendly. The location was great for us too. We found great restaurants, shops, and even a grocery store. Cabs were easy to get…subway was nearby.
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酒店回复: Hello, thank you for taking the time to leave a review. We are happy to hear that you enjoyed the location and our front desk staff. We hope to be able to welcome you back again soon!
5.0分
家庭亲子
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First SONDER experience of many to come! Our stay was amazing, the front desk team was great. Nyib & Cassia were professional and friendly. From our early check-in to departure, they ensured our stay was smooth. Thank you Flatiron team for an incredible experience.
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酒店回复: Hello, thank you for taking the time to leave a review. We are so happy to hear that you found our front desk team professional and friendly. It was our pleasure to host you. We hope to be able to welcome you back again soon for an even better stay!
千万别来！安全问题重重，Sonder（万豪旗下）毫无责任感。这家酒店简直是个笑话。我的房门锁不上，想出门都出不去——几个小时都找不到工作人员。因为他们的疏忽，我错过了一个会议。有人未经允许就进了我的房间，我问他们要“请勿打扰”的牌子，他们居然没有——我只好自己做了一个。电视也没装好，我不得不再次联系客服。三晚花了1500美元，体验糟透了。Sonder只给了我200美元的代金券，却没有任何责任感。我再也不会来了——我不需要代金券！他们的客服邮件和电话都非常不专业、态度恶劣。千万别来！
非常棒的体验，Sonder 提出的这个新酒店方案！对于纽约市来说，这是物超所值的体验，基本价格加上清洁费，提前入住和/或下午 4 点后退房仅在提出要求时单独支付。 房间舒适宽敞，配有特大号床，清洁一流。聊天中关于信息和请求的沟通问题有些问题，我无法直接解决，因此确认您的请求需要更长的时间。
Lovely stay, easy check in, the hotel gave us an option to check in early for a small fee. Super clean and very spacious. Our view was phenomenal, and considering the large windows there was barely any noise from the outside. The hotel graciously provided two sets of ear plugs regardless but we didn’t need them at all. The beds and pillows were also very very comfortable. Had some reservations about it being a self check in kind of hotel, but the response time over the phone is very quick and there was always a manager around. The location is perfect. 100% would stay here again.
I experienced several issues with my room that impacted my stay. The noise level was quite high and earplugs weren't sufficient to block it out. The bathroom had mold and felt dirty overall. The walls throughout the room need attention - the paint is chipping and requires a fresh coat. I was surprised to find no water available in my room, not even for the coffee machine. There wasn't a water fountain anywhere in the hotel, and when I asked about purchasing water, I was directed to the closest CVS. The windows were very dirty, and I noticed dust accumulated in every corner of the room. I do want to emphasize that the location is great, and the reception staff were absolutely lovely - the lady who checked me in was the kindest and most helpful person. This feedback is purely about the property condition, not the service. My main concern is that I paid £270 ($365) per night, which set much higher expectations for the room quality. At this price point, I felt disappointed with what I received and honestly feel a bit ripped off. Had I paid a cheaper rate, I wouldn't have had the same level of concerns about these maintenance issues.
The Good: Location and Comfortable Bed and Pleasant Staff in the "Lobby" The Bad: The windows leaked, it was freezing, getting into the room with the fob was annoying often didn't work, the room is tiny and for two people its silly, the bathroom is even smaller and has no heat. The area at the elevator and the elevator itself needs paint..its rather shabby. Reminds me of a Dorm at College. If you want the location its great- otherwise its a pass.
While this Sonder room was not as well equipped or as comfortable as our last Sonder experience, the whole experience was overall quite enjoyable. The front desk staff were so warm, helpful and friendly. The location was great for us too. We found great restaurants, shops, and even a grocery store. Cabs were easy to get…subway was nearby.
First SONDER experience of many to come! Our stay was amazing, the front desk team was great. Nyib & Cassia were professional and friendly. From our early check-in to departure, they ensured our stay was smooth. Thank you Flatiron team for an incredible experience.