What a gem of a hotel! Our room was spotlessly clean and comfortable, thoughtfully decorated, and spacious. Staff are wonderful! We’ll be back!
5.0分
情侣出游
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Very nice large clean room. The gentleman at the check in desk was very nice and showed us where we could park our car and trailer. Even though the main hot tub isn’t working the in room one was nice. Coffee in the lobby but plenty of breakfast spots near by. Not much to look at outside but very nice inside.
3.0分
其他
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The hot tub was shut down and tile falling off the pool. Bathroom was dirty, the hot water handle looked like it was coming out of the wall. We did get locked out of our room, but service was quick to get it resolved. The rooms were clean, but the beds were small for queens.
5.0分
其他
Everything was great. Wish they kept there main hot tub working and it would be nice to have a good breakfast. All in all everything was clean and as expected.
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酒店回复: Thank you for sharing your feedback! We’re happy to hear that you enjoyed your stay and found everything clean and as expected. We appreciate your suggestions regarding the hot tub and breakfast — we’re always looking for ways to improve our guest experience, and your input helps us do that.We hope to welcome you back again soon!
3.0分
其他
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Don’t let the 8+customer rating fool you. It’s cheap for a reason. The building is very old. There’s not even a sign with the name anywhere. While seemingly clean, the rooms smell old and bathrooms smell like harsh cleaning chemicals. The exterior door doesn’t lock at all, letting anyone roam inside the main building.
The staff was nice and friendly.
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酒店回复: Thank you for your feedback. While we understand not every stay will be perfect, we want to clarify a few things. Our 8+ customer rating is a reflection of the consistent effort we put into providing clean, comfortable, and friendly accommodations at a fair and reasonable price.As a family-owned and family-oriented business, we take great pride in creating a welcoming environment for all our guests. While our building is older, we work hard to maintain it and meet high standards for a 2-star property. Cleanliness, safety, and guest satisfaction are priorities we take seriously.We appreciate you mentioning our friendly staff — they are a key part of what makes our place special. Sincerely,Robert McKenna
2.0分
朋友出游
The room was bad the ac unit didnt work and the shower sprayed all over the bathroom but not on the tub where it was needed
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酒店回复: Hi Gary,Thank you for your review. We’re disappointed to hear about the condition of your room and take your concerns seriously. Issues like a non-working AC and a faulty shower are unacceptable, and we’ve already alerted our maintenance team to address both problems immediately.This is not the standard we hold ourselves to, and we’re taking steps to ensure this doesn’t happen again. We appreciate your feedback and the opportunity to improve.
5.0分
其他
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The room was clean. Air conditioning works very well although there is no phone in the room. There is no sign for it. Do not disturb perks in the room a microwave and a refrigerator and at the time I went, the hot tub was out of order.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found the room clean and that the air conditioning worked well — comfort is important to us, and we’re happy that part of your stay met expectations.We also appreciate you pointing out areas where we can improve. We’re currently reviewing the availability of in-room phones and signage for amenities like the “Do Not Disturb” option to make things clearer for our guests. We apologize for the inconvenience caused by the hot tub being out of order during your visit — it was undergoing maintenance to ensure future guests can enjoy it safely.Thank you again for your review, and we hope to have the opportunity to welcome you back for an even better experience in the future.
5.0分
其他
Stay there regularly
Rooms are always clean. AC keeps room as cold as you want. Convenient to everything I want to do in the area
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the cleanliness, the comfort of the AC, and our convenient location. It means a lot to know we’re helping make your time in the area enjoyable. We look forward to welcoming you back soon!
2.0分
情侣出游
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This is one of the worst hotels I’ve ever seen. There was no signage whatsoever saying the name of the place. We checked in and the staff member knew little to no English. He had me say something into his phone to translate. The whole place needs some serious updating. No ice bucket in room, no Kleenex in room, no cups in room. The bed was very uncomfortable, the pillows were horrible, the towels were paper thin and not soft. Would never come here again.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations, and we sincerely apologize for the inconveniences you encountered during your stay.We understand how important clear signage, room amenities, and overall comfort are to our guests, and we regret that these areas fell short during your visit. Your comments regarding communication with staff and room furnishings have been shared with our management team, and we are actively working on improvements to better serve future guests.While we regret that we did not provide the experience you were hoping for, we truly appreciate your insights, as they help us identify areas where we can do better. We hope you might reconsider and give us another chance in the future after we’ve made the necessary improvements.Warm regards,Martin PalermoHotel Manager
4.0分
其他
this was the best hotel we had for this trip. did 3 others that didn't add up to their advertisements. would recommend this to anyone going to emporia.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that our hotel was the best one during your trip and that we lived up to your expectations.It means a lot to us that you would recommend us to others visiting Emporia. We truly appreciate your support and hope to welcome you back the next time you’re in town!Warm regards,Martin Palermo
What a gem of a hotel! Our room was spotlessly clean and comfortable, thoughtfully decorated, and spacious. Staff are wonderful! We’ll be back!
Very nice large clean room. The gentleman at the check in desk was very nice and showed us where we could park our car and trailer. Even though the main hot tub isn’t working the in room one was nice. Coffee in the lobby but plenty of breakfast spots near by. Not much to look at outside but very nice inside.
The hot tub was shut down and tile falling off the pool. Bathroom was dirty, the hot water handle looked like it was coming out of the wall. We did get locked out of our room, but service was quick to get it resolved. The rooms were clean, but the beds were small for queens.
Everything was great. Wish they kept there main hot tub working and it would be nice to have a good breakfast. All in all everything was clean and as expected.
Don’t let the 8+customer rating fool you. It’s cheap for a reason. The building is very old. There’s not even a sign with the name anywhere. While seemingly clean, the rooms smell old and bathrooms smell like harsh cleaning chemicals. The exterior door doesn’t lock at all, letting anyone roam inside the main building.
The staff was nice and friendly.
The room was bad the ac unit didnt work and the shower sprayed all over the bathroom but not on the tub where it was needed
The room was clean. Air conditioning works very well although there is no phone in the room. There is no sign for it. Do not disturb perks in the room a microwave and a refrigerator and at the time I went, the hot tub was out of order.
Stay there regularly
Rooms are always clean. AC keeps room as cold as you want. Convenient to everything I want to do in the area
This is one of the worst hotels I’ve ever seen. There was no signage whatsoever saying the name of the place. We checked in and the staff member knew little to no English. He had me say something into his phone to translate. The whole place needs some serious updating. No ice bucket in room, no Kleenex in room, no cups in room. The bed was very uncomfortable, the pillows were horrible, the towels were paper thin and not soft. Would never come here again.
this was the best hotel we had for this trip. did 3 others that didn't add up to their advertisements. would recommend this to anyone going to emporia.