A family of four including two small children were loud and had the TV blaring. But more importantly, the hotel charged my credit card that I gave them for incidentals for the two night stay, after I already paid for the stay in advance through *******. A good thing I checked my credit card online and noticed the charge. I called that night and spoke with Pavi. Pavi said the charge to my incidental credit card was exactly the amount of two nights plus tax. She also said there were no incidentals. Pavi told me to call the manager, named Joy, in the morning, and Joy could cancel the second charge for my stay.
I called the hotel the next morning and spoke with Joy. Joy was defensive, unhelpful, and unapologetic. She said she didn't believe me and wanted me to send her a copy of my statement. I told her I had not receive a statement yet because it was only one day since my stay. She then wanted a screenprint of my online account. I did it even though I didn't want to. I knew from my conversation with Pavi the night before that their system showed I was charged for a second stay. Joy's response to the double charge was more bothersome because the week before my stay I called the hotel to confirm my stay and spoke at that time with Joy. She confirmed I was all paid in advance through *******. I will not go back to that hotel again.
5.0分
其他
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Had appointments for my Granddaughter at the University Clinic and booked the suite with 2 TV's. Price was good. The sitting area was nice to have so we could spread out.
Parking was nice, area was close to the clinic and tons of my favorite stores and restaurants right across the street.
Would definitely book again. Staff was great and hotel was very clean. There seemed to be someone cleaning every time was walked through the lobby. If you are from out of town wondering which hotel to book, you won't be disappointed here!
5.0分
家庭亲子
Room was very clean, lobby and dining areas were exceptionally clean and modern. Hotel front desk personnel were very welcoming and personable.
5.0分
家庭亲子
Pet friendly with a reasonable fee unlike many hotels. Very clean and comfortable except there was no hot water.
5.0分
商务出差
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Very kind staff- helped us get some breakfast for the road when we had to leave super early. Pool was very temperate and great way to stretch out after a long road trip. would stay here again!
非常好、下次还要入住
整体都不错，服务很热情。退款也很及时。
乍一看，酒店和房间都挺干净的，一切都显得簇新又现代。但话说回来，停车位根本不够，而且现有的车位还超级小。就算普通轿车（注意，不是大卡车）停得规规矩矩，也完全没法开门。很多人最后都占了两个车位，导致车位更加紧张。
电视根本不能用（遥控器无法控制屏幕）；找人来帮忙弄了半天还是不行。WiFi也差到我们最后都直接用手机流量了。早餐选择有限，热食都是冷的。冰水一点气泡都没有，而且还是温的。墙壁超级薄，因为镇上有垒球比赛，所以整晚都能听到孩子们砰砰地关门声、电梯的提示音，还有在走廊里跑来跑去的声音。
如果你真要选这家酒店，那也请避开忙碌的周末吧。🤷🏼♀️
位置稍微有点偏，但酒店很新，所有东西都是全新的。员工也很友善。适合作为过夜中转站。
入住体验非常宁静。酒店维护良好，干净整洁。
A family of four including two small children were loud and had the TV blaring. But more importantly, the hotel charged my credit card that I gave them for incidentals for the two night stay, after I already paid for the stay in advance through *******. A good thing I checked my credit card online and noticed the charge. I called that night and spoke with Pavi. Pavi said the charge to my incidental credit card was exactly the amount of two nights plus tax. She also said there were no incidentals. Pavi told me to call the manager, named Joy, in the morning, and Joy could cancel the second charge for my stay.
I called the hotel the next morning and spoke with Joy. Joy was defensive, unhelpful, and unapologetic. She said she didn't believe me and wanted me to send her a copy of my statement. I told her I had not receive a statement yet because it was only one day since my stay. She then wanted a screenprint of my online account. I did it even though I didn't want to. I knew from my conversation with Pavi the night before that their system showed I was charged for a second stay. Joy's response to the double charge was more bothersome because the week before my stay I called the hotel to confirm my stay and spoke at that time with Joy. She confirmed I was all paid in advance through *******. I will not go back to that hotel again.
Had appointments for my Granddaughter at the University Clinic and booked the suite with 2 TV's. Price was good. The sitting area was nice to have so we could spread out.
Parking was nice, area was close to the clinic and tons of my favorite stores and restaurants right across the street.
Would definitely book again. Staff was great and hotel was very clean. There seemed to be someone cleaning every time was walked through the lobby. If you are from out of town wondering which hotel to book, you won't be disappointed here!
Room was very clean, lobby and dining areas were exceptionally clean and modern. Hotel front desk personnel were very welcoming and personable.
Pet friendly with a reasonable fee unlike many hotels. Very clean and comfortable except there was no hot water.
Very kind staff- helped us get some breakfast for the road when we had to leave super early. Pool was very temperate and great way to stretch out after a long road trip. would stay here again!