酒店回复: We are truly sorry to hear about the difficulties you faced during your stay, and we appreciate you bringing these issues to our attention. It is unacceptable that the elevators were not working, and we should have communicated that with you ahead of time. We can only imagine how frustrating and inconvenient it was for you, especially given your accessibility needs. Additionally, we apologize for the noise from the refrigerator, the issues with the internet, and the condition of the shower.We also deeply regret that when you brought these concerns to our attention, we did not take the necessary actions to make it right. This is certainly not the level of service we strive to provide, and we will address all of these points with our team to ensure improvements are made.Please know that your feedback is valuable, and we hope you will allow us the opportunity to make things right should you decide to stay with us again in the future.
3.0分
其他
原文
翻译提供方：Google
还行吧
酒店就是酒店——停车位有限——我们家门到走廊之间有很大缝隙
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酒店回复: Thank you for your feedback. We appreciate you sharing your experience with us. We’re sorry to hear that your stay was just okay and that the parking options and door gap were inconvenient. We’ll certainly look into these concerns to improve for future guests. We hope to have the opportunity to offer you a better experience next time.
2.0分
情侣出游
原文
翻译提供方：Google
淋浴排水管里有头发。
一切都能听到。
没有智能电视。
床很硬。
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酒店回复: We are really sorry to hear about the issues you experienced during your stay. The hair in the shower drain, noise, and the bed comfort are certainly not what we aim for. We also understand the disappointment of not having a smart TV. We really appreciate you sharing this feedback—it helps us know where we need to improve. We hope you’ll consider staying with us again and give us the chance to provide a better experience.
5.0分
商务出差
原文
翻译提供方：Google
非常好
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酒店回复: Thank you! We're so glad your experience was a good one and we look forward to another great stay with us.
4.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with us.
2.0分
其他
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The bathroom was dirty, the hotel was understaffed, the smoke detector was going off, the phone didn’t work, the sound on the tv didn’t work. I feel like the staff did everything they could with limited resources but it was not a great experience.
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酒店回复: Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you encountered during your stay — from the condition of the bathroom to the maintenance concerns and limited staffing. This is certainly not the level of quality or comfort we aim to provide.I do appreciate you recognizing the efforts of our team under challenging circumstances. Still, it's clear we fell short, and I want to personally apologize for the inconvenience this caused.Please know that your feedback is being taken seriously and shared with the appropriate departments so we can address these problems directly and work to prevent them in the future.We’d appreciate the opportunity to make things right if you choose to stay with us again.
5.0分
情侣出游
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We don’t have a whole Lot to say because we only stayed about 12 hours, but the room was immaculately clean, the bed was comfortable, and the amenities in the bathroom were somewhat bougie. The shower had good water pressure and was clean. No bathtub, but that didn’t bother us at all.
The breakfast was what you’d expect from a mid range hotel. Your basic carbs with eggs, sausage, hashbrowns, and biscuits and gravy. The hard boiled eggs were a nice touch.
The cute young desk clerk that checked us in at about 11 PM was very sweet. It looked like she was trying to ward off a young hotel guest that was trying to court her.
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酒店回复: Thank you for sharing your experience! We’re glad to hear you found your room clean and comfortable, and that you enjoyed the shower and breakfast. Our team works hard to make every guest feel welcome, and we’re happy our front desk clerk made a positive impression.We hope your next stay with us is even longer and just as pleasant!
4.0分
其他
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Nice hotel, probably a bit over priced.
Room was nice and clean. Bed was great.
Towels were not overly comfortable.
Fitness room was adequate.
Breakfast was good.
Front desk people were kind and thoughtful, especially Amber.
VERY disappointed the car chargers did not work.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your clean and comfortable room, a great night's sleep, and that our breakfast and front desk service — especially from Amber — made a positive impression. We'll be sure to pass along your kind words to her!We also appreciate your honest comments about the towels, fitness room, and pricing, as well as your frustration regarding the non-functioning car chargers. We understand how important this amenity is for guests and sincerely apologize for the inconvenience. Our team is actively working on resolving the issue to ensure it's fully operational moving forward.Your feedback helps us improve, and we hope to have the opportunity to welcome you back for an even better stay in the future.
4.0分
其他
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State Fair
The person at the check in was not on her A -game. She was totally confused and not efficient. blamed the keyboard for the reason she couldn't check us in. Our room was clean, the bathroom very dated and the lighting was horrible. The breakfasts were good, front area very nice.
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酒店回复: Thank you for your feedback. We are glad to hear that you found the room clean and the breakfasts good, and that you liked the front area.We sincerely apologize for the difficult check-in experience and the unprofessional behavior of our staff member. We understand your frustration with her being confused and inefficient and blaming the keyboard. This is not the standard we strive for, and we will be addressing this with our team. We also apologize that the bathroom was dated with horrible lighting. We appreciate you bringing these issues to our attention as we work to improve our guest experience.
4.0分
其他
The hotel and staff was great just didn’t like that the hallways smelt like smoke. That’s definitely the only downfall about this hotel.
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酒店回复: Thank you for your feedback! We’re delighted to hear you enjoyed our hotel and staff. We apologize for the smoke smell in the hallways and appreciate your comments, which will help us improve for future guests. We hope to welcome you back soon!
他们等到我办理入住手续时才发现电梯坏了。我是残疾人，不得不拖着包走上楼赶飞机，我声称没有其他房间了，但停车场却是空的，房间里的冰箱整晚发出可怕的咔嗒声，我无法入睡，我不得不做一些工作，但我无法连接互联网并打电话，互联网也断了，无法工作，所以早上洗澡时我无法工作。淋浴间里全是上一位顾客的头发，从来没有打扫过，当我投诉时，他们说他们会调查，仅此而已。我通常不会给差评，但不会再住在这家酒店了。
还行吧
酒店就是酒店——停车位有限——我们家门到走廊之间有很大缝隙
淋浴排水管里有头发。
一切都能听到。
没有智能电视。
床很硬。
非常好
美好的
The bathroom was dirty, the hotel was understaffed, the smoke detector was going off, the phone didn’t work, the sound on the tv didn’t work. I feel like the staff did everything they could with limited resources but it was not a great experience.
We don’t have a whole Lot to say because we only stayed about 12 hours, but the room was immaculately clean, the bed was comfortable, and the amenities in the bathroom were somewhat bougie. The shower had good water pressure and was clean. No bathtub, but that didn’t bother us at all.
The breakfast was what you’d expect from a mid range hotel. Your basic carbs with eggs, sausage, hashbrowns, and biscuits and gravy. The hard boiled eggs were a nice touch.
The cute young desk clerk that checked us in at about 11 PM was very sweet. It looked like she was trying to ward off a young hotel guest that was trying to court her.
Nice hotel, probably a bit over priced.
Room was nice and clean. Bed was great.
Towels were not overly comfortable.
Fitness room was adequate.
Breakfast was good.
Front desk people were kind and thoughtful, especially Amber.
VERY disappointed the car chargers did not work.
State Fair
The person at the check in was not on her A -game. She was totally confused and not efficient. blamed the keyboard for the reason she couldn't check us in. Our room was clean, the bathroom very dated and the lighting was horrible. The breakfasts were good, front area very nice.
The hotel and staff was great just didn’t like that the hallways smelt like smoke. That’s definitely the only downfall about this hotel.