酒店回复: We are truly sorry to hear about the difficulties you faced during your stay, and we appreciate you bringing these issues to our attention. It is unacceptable that the elevators were not working, and we should have communicated that with you ahead of time. We can only imagine how frustrating and inconvenient it was for you, especially given your accessibility needs. Additionally, we apologize for the noise from the refrigerator, the issues with the internet, and the condition of the shower.We also deeply regret that when you brought these concerns to our attention, we did not take the necessary actions to make it right. This is certainly not the level of service we strive to provide, and we will address all of these points with our team to ensure improvements are made.Please know that your feedback is valuable, and we hope you will allow us the opportunity to make things right should you decide to stay with us again in the future.
3.0分
其他
原文
翻译提供方：Google
还行吧
酒店就是酒店——停车位有限——我们家门到走廊之间有很大缝隙
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酒店回复: Thank you for your feedback. We appreciate you sharing your experience with us. We’re sorry to hear that your stay was just okay and that the parking options and door gap were inconvenient. We’ll certainly look into these concerns to improve for future guests. We hope to have the opportunity to offer you a better experience next time.
2.0分
情侣出游
原文
翻译提供方：Google
淋浴排水管里有头发。
一切都能听到。
没有智能电视。
床很硬。
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酒店回复: We are really sorry to hear about the issues you experienced during your stay. The hair in the shower drain, noise, and the bed comfort are certainly not what we aim for. We also understand the disappointment of not having a smart TV. We really appreciate you sharing this feedback—it helps us know where we need to improve. We hope you’ll consider staying with us again and give us the chance to provide a better experience.
5.0分
商务出差
原文
翻译提供方：Google
非常好
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酒店回复: Thank you! We're so glad your experience was a good one and we look forward to another great stay with us.
4.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with us.
4.0分
其他
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Staff was courtesy, missing body wash in room, the air/fan would not stay on continuous, room was stuffy at night.
The shower valve needed to be fixed…it was either hot or cold…very dangerous
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酒店回复: Thank you for sharing your feedback. We're glad to hear our staff provided courteous service, but we sincerely apologize for the issues you encountered in your room. Missing amenities, ventilation problems, and a shower valve that only delivered extreme temperatures are not acceptable and should have been addressed before your stay.Your safety and comfort are our top priorities, and we will ensure our maintenance team reviews the shower valve, air/fan system, and overall room readiness immediately. We truly appreciate you bringing these concerns to our attention.We hope to have the opportunity to provide you with a fully comfortable and safe stay in the future.
5.0分
家庭亲子
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One of the cleanest, hotels I have been at. It had a Hilton vibe, was very surprised how nice of a hotel it was. Anyone I interacted with was helpful and friendly. Breakfast was great, highly recommended
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear that you found our hotel clean, welcoming, and comparable to a Hilton experience. It’s great to know our staff made a positive impression and that you enjoyed the breakfast. We truly appreciate your recommendation and look forward to welcoming you back!
3.0分
其他
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The room wasn't clean like it should be the lighting in here. Sucks really bad. They need brighter lights or something. A young lady at the counter was very sweet. Couldn't reach the soap and shampoo or anything. Had to have my husband come in and push this pump it out of there for me, cause I couldn't reach Other than that, we love it here. At this time it was disappointing.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your room did not meet your expectations in terms of cleanliness and lighting, and for the inconvenience with the soap and shampoo dispensers. We’re glad to hear that our staff member was able to assist you and that you still enjoy staying with us overall. Your comments have been shared with our team so we can address these issues and improve for future guests.We hope to have the opportunity to provide a flawless stay for you next time.
4.0分
其他
My only real complaint is the fact the WiFi was down our entire trip. Frustrating and inconvenient
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酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the WiFi being down during your stay. We understand how frustrating that can be and are addressing the issue to prevent it from happening in the future.We appreciate your understanding and hope you’ll consider staying with us again so we can provide a seamless experience.
2.0分
其他
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We had no wifi for two days, no one bothered to tell us it was out when we checked it. My wife and I planned to work our jobs remote from the hotel but missed a day of work because of this issue. Once we inquired about it were told we could go elsewhere to use wifi which was not really accomodating to work from a gas station. The staff did not communicate well that is was down or when it was finally fixed we had to figure it our for ourselves.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the Wi-Fi outage during your stay — especially given that you and your wife were relying on it to work remotely. Not being informed at check-in and the lack of clear communication from our team is not acceptable, and we understand how frustrating that must have been.We’re currently reviewing our communication procedures to ensure guests are properly informed about service disruptions and provided with better alternatives when issues arise. Your feedback is extremely valuable, and we truly regret that we fell short during your visit.We hope to have the opportunity to provide you with a much-improved experience in the future.
他们等到我办理入住手续时才发现电梯坏了。我是残疾人，不得不拖着包走上楼赶飞机，我声称没有其他房间了，但停车场却是空的，房间里的冰箱整晚发出可怕的咔嗒声，我无法入睡，我不得不做一些工作，但我无法连接互联网并打电话，互联网也断了，无法工作，所以早上洗澡时我无法工作。淋浴间里全是上一位顾客的头发，从来没有打扫过，当我投诉时，他们说他们会调查，仅此而已。我通常不会给差评，但不会再住在这家酒店了。
还行吧
酒店就是酒店——停车位有限——我们家门到走廊之间有很大缝隙
淋浴排水管里有头发。
一切都能听到。
没有智能电视。
床很硬。
非常好
美好的
Staff was courtesy, missing body wash in room, the air/fan would not stay on continuous, room was stuffy at night.
The shower valve needed to be fixed…it was either hot or cold…very dangerous
One of the cleanest, hotels I have been at. It had a Hilton vibe, was very surprised how nice of a hotel it was. Anyone I interacted with was helpful and friendly. Breakfast was great, highly recommended
The room wasn't clean like it should be the lighting in here. Sucks really bad. They need brighter lights or something. A young lady at the counter was very sweet. Couldn't reach the soap and shampoo or anything. Had to have my husband come in and push this pump it out of there for me, cause I couldn't reach Other than that, we love it here. At this time it was disappointing.
My only real complaint is the fact the WiFi was down our entire trip. Frustrating and inconvenient
We had no wifi for two days, no one bothered to tell us it was out when we checked it. My wife and I planned to work our jobs remote from the hotel but missed a day of work because of this issue. Once we inquired about it were told we could go elsewhere to use wifi which was not really accomodating to work from a gas station. The staff did not communicate well that is was down or when it was finally fixed we had to figure it our for ourselves.