酒店回复: ¡Muchas gracias por su comentario! Nos alegra saber que todo estuvo muy limpio y a su gusto. Lamentamos la demora con el depósito de $40; este suele liberarse por su banco después de la salida. Con gusto podemos revisarlo si se comunica con recepción. ¡Esperamos verle nuevamente pronto!
5.0分
商务出差
原文
翻译提供方：Google
一如既往地轻松惬意——爱Tru。希尔顿提供最棒的Away Stayz住宿体验。——MCMartin
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酒店回复: Ez breezy right back at you! 😎 We’re Tru-ly grateful for your love and loyalty. Can’t wait to welcome you back for another great stay!
5.0分
家庭亲子
原文
翻译提供方：Google
一切都非常干净，入住速度非常快，早餐非常棒，我会毫不犹豫地再来。
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酒店回复: ¡Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutó su estadía, el desayuno y el servicio de check-in. ¡Será un placer recibirlo nuevamente muy pronto!
1.0分
家庭亲子
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The bed sheets smelled like B.O. on both of the beds. The AC unit was making a loud buzzing sound all night and I realized it was off. The thermostat was very confusing, it only had an "auto" and off option so when I turned it on (auto)it would show the flame instead of the snowflake. We were burning up. The vent in the bathroom was broken, it would not turn on. The breakfast bar didn't have any yogurt or oatmeal.
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酒店回复: We sincerely apologize for the issues you experienced with your room and amenities during your stay. This is not the standard of comfort or service we strive to provide, and we truly regret the inconvenience. We appreciate you bringing this to our attention and would love the opportunity to welcome you back for a much better experience. Please don’t hesitate to reach out to us directly on your next visit.
1.0分
其他
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Showed up and was told they have no rooms available even tho o has a reservation. Terrible experience after a 8 hr drive day with kids and needed a quick place to sleep only. Had to go out looking for a new hotel at 11pm
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酒店回复: We are truly sorry for the extremely frustrating experience you had upon arrival, especially after a long drive with your family. This is not the experience we aim to provide, and we sincerely regret the stress and inconvenience this caused you late at night. Thank you for your feedback, and we truly hope for the opportunity to restore your confidence in us in the future.
5.0分
其他
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Everything was very nice =Pool was clean and open every day I stayed there. Breakfast was very good. Beds were very comfortable. Room was spacious and very clean.I will definitely stay there again.
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酒店回复: We’re Tru-ly grateful for your amazing review! We’re glad you enjoyed the pool, breakfast, and comfort of your stay. We look forward to seeing you again very soon!
4.0分
商务出差
Bathroom was a little dirty. And breakfast needed something. It just lacked very basic not much options.
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酒店回复: Thank you for your honest feedback. We’re sorry to hear about the bathroom and breakfast experience and have shared your comments with our team to improve. We hope to welcome you back for a better stay.
5.0分
情侣出游
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This was our first time staying at a Tru by Hilton. The decor is very modern and well put together. Walking in the lobby to check in it smelled like I want me house to smell every day. It will be our go to for the future. The staff was very friendly and helpful. Our room was extremely clean and very quiet. The amenities are great. Looking forward to our next stay.
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酒店回复: Thank you so much for your wonderful review and for sharing your beautiful picture with us—we truly appreciate it! We’re thrilled to hear that your first stay at Tru by Hilton made such a great impression, from our modern decor and fresh lobby scent to our clean, quiet rooms and friendly team. It means the world to us to know we’ve become your go-to choice for future stays. We can’t wait to welcome you back again very soon!
商务出差，房间很干净，舒适，希尔顿旗下品牌，装修很新，装修很新，房间空调也不错，推荐入住，性价比也很好。
比较适合一般出行。坐落在亚特兰大棒球场附近，环境和酒店设施都还行。酒店外有个不小的停车场，大堂内的设施类似国内的小型宾馆。
我非常喜欢浴室的干净程度，一尘不染，床单也很干净，所有东西都很干净。唯一不足的是，他们向我收取了40美元的押金，但至今还没有退还。
一如既往地轻松惬意——爱Tru。希尔顿提供最棒的Away Stayz住宿体验。——MCMartin
一切都非常干净，入住速度非常快，早餐非常棒，我会毫不犹豫地再来。
The bed sheets smelled like B.O. on both of the beds. The AC unit was making a loud buzzing sound all night and I realized it was off. The thermostat was very confusing, it only had an "auto" and off option so when I turned it on (auto)it would show the flame instead of the snowflake. We were burning up. The vent in the bathroom was broken, it would not turn on. The breakfast bar didn't have any yogurt or oatmeal.
Showed up and was told they have no rooms available even tho o has a reservation. Terrible experience after a 8 hr drive day with kids and needed a quick place to sleep only. Had to go out looking for a new hotel at 11pm
Everything was very nice =Pool was clean and open every day I stayed there. Breakfast was very good. Beds were very comfortable. Room was spacious and very clean.I will definitely stay there again.
Bathroom was a little dirty. And breakfast needed something. It just lacked very basic not much options.
This was our first time staying at a Tru by Hilton. The decor is very modern and well put together. Walking in the lobby to check in it smelled like I want me house to smell every day. It will be our go to for the future. The staff was very friendly and helpful. Our room was extremely clean and very quiet. The amenities are great. Looking forward to our next stay.