酒店回复: We are so pleased to know you had such a great experience with us here at the Hyatt House Nashville Airport. We appreciate your business and the 10 out of 10 rating! We look forward to seeing you again!
5.0分
家庭亲子
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The room was spotless and nice, the front desk was very polite and helpful which was nice. But the fact that the hotel charges for parking is ridiculous, besides being outrageous. Probably won't be staying again.
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酒店回复: Thank you so much for sharing your feedback and giving us a 10 out of 10 rating! We’re thrilled to know that your experience at Hyatt House Nashville Airport met your expectations and left such a positive impression.Our team takes great pride in creating a welcoming and comfortable stay for every guest, and your recognition means the world to us. We truly appreciate you choosing us and look forward to welcoming you back whenever your travels bring you to Nashville.
3.0分
家庭亲子
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I liked how clean it was. It’s not as close to the airport as advertised. I had to pay for parking at the hotel. The food at the hotel was limited and they didn’t make it right. The food was burnt. And overpriced. The bed was uncomfortable. I won’t stay there again.
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酒店回复: Thank you so much for sharing your feedback regarding your recent stay. We are sorry to hear that you experienced the issues you did while staying with us. We hope to assist you if your future travels bring you back to our area.
5.0分
家庭亲子
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Staff was friendly, breakfast was okay, nothing to write home about but it filled me up before I got back on the road. The couch was super uncomfortable but we didn't spend much time in the room so it wasn't something we were disappointed in. The TV on the swivel was awesome so we could swing it towards the couch,.the kitchen or the beds. I would definitely recommend this hotel.
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酒店回复: Thank you so much for sharing your feedback and giving us a 10 out of 10 rating! We’re thrilled to know that your experience at Hyatt House Nashville Airport met your expectations and left such a positive impression.Our team takes great pride in creating a welcoming and comfortable stay for every guest, and your recognition means the world to us. We truly appreciate you choosing us and look forward to welcoming you back whenever your travels bring you to Nashville.
2.0分
家庭亲子
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There were toenails from the previous guest still in the trashcan and the Google cast was working for a few hours then all of a sudden stopped working and wouldn’t work right before we left
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酒店回复: Thank you so much for sharing your feedback regarding your recent stay. We are sorry to hear that you experienced the issues you did while staying with us. We hope to assist you if your future travels bring you back to our area.
5.0分
家庭亲子
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The hotel is clean, spacious and quiet. The staff is super friendly and helpful. The room was spacious, up to date and quiet. Everything was so easy and a really nice breakfast is included. There is also a happy hour each day starting at 5pm. Would definitely stay here again.
酒店回复: we appreciate the feed Back
2.0分
其他
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We stayed at Hyatt for 3 nights
Our room wasn’t cleaned after the first night due to new policy that guest should request a cleaning.
We requested for our room to be cleaned on the second day, when we came back after spent the day out. The room was still dirty from the first day, then we complained again to please clean the room for the next day, it would be our last night there. Next morning we went out for the day, came back at night. The was not cleaned still. There were garbage accumulated from 3 day, no clean towels, it was really disgusting. To Hyatt house in Nashville.Tennessee. A very bad experience.
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酒店回复: Thank you the review. The team strives to make every stay a 10/10 and we do apologize that you didn't feel that your stay met that criteria. We do hope that the team was able to assist you with any questions/concerns as soon as they were informed.
3.0分
情侣出游
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I rated the stay “okay” for two reasons:
1) There were 8-10 ladybugs on the couch, window, or ceiling. An infestation…the hotel sent a housekeeping member with a small vacuum to suck up bugs.
2) Twice (2 times) and both after 7 pm when it is dark outside, I had to walk from the gate because there was no attendant at the Front Desk to allow entry access. This is unsafe and unacceptable.
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酒店回复: I do apologize for the inconvenience. have made sure to make sure we get someone out to see what is going on.
3.0分
情侣出游
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Parking charges.
Thur app not associated with hotel, not disclosed at time of booking.
When checking in informed $10 per day parking charge.
When ask about parking at checkout, was told not even in effect at this time.
It’s actually $13.17 a day
酒店回复: I do apologize for the confusion on the parking.
房间隔音效果不好，半夜还可以听到别人开会，很吵
太棒了！
酒店条件非常好。如果我再来纳什维尔，我会首先考虑住这家酒店。早餐不错，就是没有华夫饼机。
The room was spotless and nice, the front desk was very polite and helpful which was nice. But the fact that the hotel charges for parking is ridiculous, besides being outrageous. Probably won't be staying again.
I liked how clean it was. It’s not as close to the airport as advertised. I had to pay for parking at the hotel. The food at the hotel was limited and they didn’t make it right. The food was burnt. And overpriced. The bed was uncomfortable. I won’t stay there again.
Staff was friendly, breakfast was okay, nothing to write home about but it filled me up before I got back on the road. The couch was super uncomfortable but we didn't spend much time in the room so it wasn't something we were disappointed in. The TV on the swivel was awesome so we could swing it towards the couch,.the kitchen or the beds. I would definitely recommend this hotel.
There were toenails from the previous guest still in the trashcan and the Google cast was working for a few hours then all of a sudden stopped working and wouldn’t work right before we left
The hotel is clean, spacious and quiet. The staff is super friendly and helpful. The room was spacious, up to date and quiet. Everything was so easy and a really nice breakfast is included. There is also a happy hour each day starting at 5pm. Would definitely stay here again.
We stayed at Hyatt for 3 nights
Our room wasn’t cleaned after the first night due to new policy that guest should request a cleaning.
We requested for our room to be cleaned on the second day, when we came back after spent the day out. The room was still dirty from the first day, then we complained again to please clean the room for the next day, it would be our last night there. Next morning we went out for the day, came back at night. The was not cleaned still. There were garbage accumulated from 3 day, no clean towels, it was really disgusting. To Hyatt house in Nashville.Tennessee. A very bad experience.
I rated the stay “okay” for two reasons:
1) There were 8-10 ladybugs on the couch, window, or ceiling. An infestation…the hotel sent a housekeeping member with a small vacuum to suck up bugs.
2) Twice (2 times) and both after 7 pm when it is dark outside, I had to walk from the gate because there was no attendant at the Front Desk to allow entry access. This is unsafe and unacceptable.
Parking charges.
Thur app not associated with hotel, not disclosed at time of booking.
When checking in informed $10 per day parking charge.
When ask about parking at checkout, was told not even in effect at this time.
It’s actually $13.17 a day