酒店回复: Thank you for your detailed feedback. We’re glad you enjoyed our historic atmosphere, spacious rooms, and renovated amenities. We appreciate your suggestions regarding pillows and mattresses—ensuring a good night’s sleep is a top priority, and your input will help us continue improving guest comfort.We hope to welcome you back for an even better stay.
酒店回复: Thank you for your feedback. We want to clarify that there is an incidental hold of $50 per day placed on the card at check-in. This hold is a temporary authorization and not a charge—it is released back to your card after check-out, assuming there are no incidental expenses.We apologize for any confusion regarding the air conditioning and the supplies, and we appreciate you bringing these matters to our attention.Please feel free to reach out if you have any further questions or concerns.
4.0分
其他
Rooms were unbearably cold. After the 5th time I complained, they finally offered a space heater in my room my last night.
1.0分
其他
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The temperature doesn’t adjust in your room. Bathroom smelled like a sewer. Had to move rooms after unpacked. No refills of pods in room. Front staff was inhospitable.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the room temperature, bathroom odor, lack of pod refills, and the service you received at the front desk. Your comfort and satisfaction are very important to us, and it is clear we fell short in multiple areas. Please know that we are addressing each of these concerns with our team to prevent them from happening in the future. We appreciate your comments and hope to have the opportunity to provide you with a much improved experience.
4.0分
其他
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The restaurant wasn’t open during the hours advertised. Otherwise, it was a great place to stay. We walked to the Vault for a candlelight concert and ate across the street at Tequilas….Id book again
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酒店回复: Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed your stay and that our location made it convenient for your visit to the Vault and nearby dining. We sincerely apologize that the restaurant was not open during the advertised hours—your feedback is important, and we are addressing this to ensure better consistency moving forward. We truly appreciate your kind words and are grateful to know you would book with us again. We look forward to welcoming you back.
4.0分
其他
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Great four-star stay. Would be a five star review but for the motorcycles and cars going back and forth on the main drag on weekends. Service, room and amenities were great though.
我的体验是五星级的。水压很棒，空调系统也很安静，我完全没有听到它开关的声音。浴室的灯光非常适合化妆，床垫和枕头都很舒服。最后但也是最重要的一点，我办理入住时，前台工作人员Kiana和Steven非常热情周到地接待了我。第二天我又见到了Steven，他一如既往地乐于助人且亲切有礼。
干净友好，但没提供提早入住服务。
酒店比较旧，但好像也是特色之一。停车不方便，设施有限。订房时是携程在线付，入住时押了信用卡。回家后发现信用卡被收取房费。向酒店反应后，回复会退回，但迄今仍未看到；因而需要要求信用卡银行干预。管理上似乎很不到位。
历史悠久的市中心酒店
这是一家位于市中心的历史悠久的酒店，大堂宽敞，毗邻酒吧和用餐区……让人想起20世纪20年代的风格，但还不错。房间很大，最近刚翻新过。我对管理层的建议是……如果顾客睡得好，很多其他的缺点就都能原谅了。所以，在这方面，别再用便宜的枕头了，换个好枕头，再买个舒适的酒店床垫吧。除此之外，一切都很好。
我们住的房间天花板是吊顶，装着最亮、最不舒服的白色荧光灯，即使是最破旧的办公楼也受不了。因为灯光太刺眼，我们只能勉强用床头柜上的两盏灯和微波炉的灯。“大床”实际上是一张双人床。我身高5英尺8英寸（约1.75米），双脚却悬在床沿上。床垫太软，我猜是床垫底座坏了，导致我和丈夫每晚都滚到这张小床的中间。墙壁薄如纸，门关上要用力摔，地板又便宜又简陋。即使在10楼，我们也能听到交通和街道的噪音，就像身处室外地面一样。水压极低，真庆幸出发前洗了头，这样就不用在这里洗头了。光是洗个澡，把身上的肥皂洗掉就很费劲了。
房间面积宽敞，但布局很奇怪。房间配有迷你冰箱和微波炉，这点很不错，空调的音量也足够大，可以盖过一些噪音。这大概是我对这家酒店最满意的评价了。
首先，他们又收了我的预订费，而且空调很难开。他们也没有放足够的纸。
Rooms were unbearably cold. After the 5th time I complained, they finally offered a space heater in my room my last night.
The temperature doesn’t adjust in your room. Bathroom smelled like a sewer. Had to move rooms after unpacked. No refills of pods in room. Front staff was inhospitable.
The restaurant wasn’t open during the hours advertised. Otherwise, it was a great place to stay. We walked to the Vault for a candlelight concert and ate across the street at Tequilas….Id book again
Great four-star stay. Would be a five star review but for the motorcycles and cars going back and forth on the main drag on weekends. Service, room and amenities were great though.