Rooms were clean, chairs uncomfortable need updated. Breakfast was ok nothing special.
Staff at front desk and cleaning personnel was very friendly and accommodating of what we needed.
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酒店回复: Jill . That’s what we’re here for. I apologize that the chair was not comfortable. We look forward to seeing you again. Make things better. Thank you
4.0分
其他
The room was clean and the staff friendly and helpful. The breakfast was just OK, but the overall value of the stay was really good.
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酒店回复: MARK thank you for staying with us. Appreciate the feedback. I look forward to seeing you again.
2.0分
家庭亲子
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The hotel needs to be updated. I would have thought it was much older. The toilet was so low we could barely get up off of it. Telephone didn't even have a cord attached to it. Wifi was very minimal - had to go to front desk to even log in. The bed was similar to sleeping on a bed of rocks. The front desk staff wasn't helpful or very friendly. We would not return here - would rather drive farther.
5.0分
家庭亲子
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If booking through ******* make sure you tell the clerk what you booked! Seems the system automatically gave us a double queen vice the single king we booked online! I will always double check as I check in at the desk from now on. The room was great and the staff was accommodating when I pointed out the discrepancy! Very professional!!! Great experience! Will stay here again.
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酒店回复: James . Thank you for staying with us. We look forward to seeing you again. Appreciate your feedback.
3.0分
其他
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Check in was easy. Problem is I reserved a king bed room and was given a double queen room. Was told there was nothing they could do as they were sold out, and I booked months ago! When in fact my sister booked her king bed room a day after I did and she got a king room. If I’m paying $100+ a night for a room I chose I expect to have that room!
The hot tub was broke and was stuck with the jets on constantly we couldn’t even sit in it at a casual rest as they were so high, we couldn’t hear each other talk, and it wouldn’t shut off, the timer is broke. The snack machine barely had anything in it, and some items read $2 while other items of the same degree were 34 cents lol the room smelled of BO there was hair in the shower on the walls. The bed was uncomfortable even some parts you could feel the metal framing in the mattress.
4.0分
其他
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Ok
It was fine for clean, just not my standard of clean. It's an older hotel and the wear is obvious on walls, carpet and furniture. The Continental Breakfast was all food full of carbohydrates, no meat or high protein options.
5.0分
家庭亲子
Easy check in/out ,great staff and nice breakfast options.nice place for to lay your head after a fishing trip.
1.0分
其他
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I had reserved a King room, when I got to the hotel they told me I had a reservation for 2 queens. Then was told there were no King rooms avail. Room was on 2nd floor, no elevator!! When i got to the room in the bathroom on th e wall next to the toilet there was black mold growing about 4 inches above the cove molding along the whole wall. I took a piece of toilet paper and wiped it just to be sure of what it was. The security doors were not locked to the entrances to the building, anybody could have walked in and had access to the rooms. When I checked out the front desk clerk did not ask how my stay was or if there were any issues. I will be making a report to the Osceola dept of health regarding the mold. I feel that myself or my pet should not have been exposed to something that dangerous that there is no way they did not know it was there and I suspect my room was not the only place that could be found. I will not be booking here again, and will tell anyone I can about this visit.
如果他们换了地毯，一切都会完美
好的
Rooms were clean, chairs uncomfortable need updated. Breakfast was ok nothing special.
Staff at front desk and cleaning personnel was very friendly and accommodating of what we needed.
The room was clean and the staff friendly and helpful. The breakfast was just OK, but the overall value of the stay was really good.
The hotel needs to be updated. I would have thought it was much older. The toilet was so low we could barely get up off of it. Telephone didn't even have a cord attached to it. Wifi was very minimal - had to go to front desk to even log in. The bed was similar to sleeping on a bed of rocks. The front desk staff wasn't helpful or very friendly. We would not return here - would rather drive farther.
If booking through ******* make sure you tell the clerk what you booked! Seems the system automatically gave us a double queen vice the single king we booked online! I will always double check as I check in at the desk from now on. The room was great and the staff was accommodating when I pointed out the discrepancy! Very professional!!! Great experience! Will stay here again.
Check in was easy. Problem is I reserved a king bed room and was given a double queen room. Was told there was nothing they could do as they were sold out, and I booked months ago! When in fact my sister booked her king bed room a day after I did and she got a king room. If I’m paying $100+ a night for a room I chose I expect to have that room!
The hot tub was broke and was stuck with the jets on constantly we couldn’t even sit in it at a casual rest as they were so high, we couldn’t hear each other talk, and it wouldn’t shut off, the timer is broke. The snack machine barely had anything in it, and some items read $2 while other items of the same degree were 34 cents lol the room smelled of BO there was hair in the shower on the walls. The bed was uncomfortable even some parts you could feel the metal framing in the mattress.
Ok
It was fine for clean, just not my standard of clean. It's an older hotel and the wear is obvious on walls, carpet and furniture. The Continental Breakfast was all food full of carbohydrates, no meat or high protein options.
Easy check in/out ,great staff and nice breakfast options.nice place for to lay your head after a fishing trip.
I had reserved a King room, when I got to the hotel they told me I had a reservation for 2 queens. Then was told there were no King rooms avail. Room was on 2nd floor, no elevator!! When i got to the room in the bathroom on th e wall next to the toilet there was black mold growing about 4 inches above the cove molding along the whole wall. I took a piece of toilet paper and wiped it just to be sure of what it was. The security doors were not locked to the entrances to the building, anybody could have walked in and had access to the rooms. When I checked out the front desk clerk did not ask how my stay was or if there were any issues. I will be making a report to the Osceola dept of health regarding the mold. I feel that myself or my pet should not have been exposed to something that dangerous that there is no way they did not know it was there and I suspect my room was not the only place that could be found. I will not be booking here again, and will tell anyone I can about this visit.