酒店回复: 尊敬的刘先生，来自 The Chedi El Gouna 的诚挚问候！非常感谢您抽出宝贵时间与我们分享您的入住体验。我们很高兴得知，虽然过程中遇到了一些小问题，整体的住宿仍让您感到满意。我们也很高兴能够通过赠送水疗服务向您表达我们的诚意和歉意。衷心感谢您对我们员工服务、早餐品质以及整体入住体验的肯定。同时，您关于泳池关闭时间的建议我们已经认真记录，并将作为我们持续改进服务的重要参考。非常荣幸能够接待您，我们诚挚期待在不久的将来再次欢迎您的光临，为您带来更加完美与舒适的度假体验。顺祝安好！

酒店回复: 尊敬的 Wassim 先生， 非常感谢您真挚的话语和如此精彩的点评！我们非常荣幸地欢迎您第三次光临 The Chedi El Gouna 酒店——您的赞赏对我们意义非凡。 得知您喜欢我们餐厅的美食体验，从完美的早餐到海滩和 Nihon 餐厅令人难忘的美景和美味佳肴，我们感到无比欣慰。我们的厨师们一定会非常高兴听到您的赞美！ 您对我们团队——Mylania、Islam、Omar、Ismail、Mahmoud、Mustapha、Abderrahman、Maged、Bahaa 先生以及接待团队、我们的厨师和客房服务的赞赏，深深地感动了这里的每一个人。您的善意和认可让他们感到无比幸福。 我们很荣幸能成为您快乐的家园，并期待着很快再次欢迎您回家。 向美丽的摩洛哥致以最诚挚的问候和祝福！ 此致， Chedi El Gouna 家族

酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us.We are truly sorry to hear that your experience did not meet your expectations, particularly with regard to the service and overall value. Please be assured that your comments have been shared with our management team, as we continuously strive to improve the quality of our services.On a positive note, we are pleased to know that you enjoyed our breakfast offering. We sincerely appreciate your input and hope to have the opportunity to welcome you again in the future to provide you with a more enjoyable and satisfying experience.Warm regards,Alaa KhairyAssistant Front Office Manager

酒店回复: Dear Guest,Thank you for taking the time to share your recent experience at The Chedi El Gouna. We sincerely apologize that your stay fell short of your expectations, particularly with the air conditioning issues, leaky bathroom, housekeeping oversights, and the overall value you received for the price.We understand your frustration with the malfunctioning air conditioner and the poorly designed bathroom. This is certainly not the standard of service we strive to deliver, and we will be sure to address these concerns with our maintenance team immediately.We appreciate you bringing the housekeeping inconsistency to our attention. Restocking amenities like toothbrushes and cotton swabs should be a routine part of the cleaning process. We will investigate this lapse and ensure it doesn't happen again.Regarding the room amenities, we apologize if there were only slippers for one person in your twin bed room. We will double-check our procedures to guarantee both guests receive the necessary supplies.We aim to provide a spacious and luxurious experience for our guests. While our public areas are designed for relaxation and tranquility, we understand your desire for more extensive grounds to explore.Your feedback about the service is valuable. We will use it to coach our staff and ensure they are delivering exceptional service that meets the high standards of The Chedi El Gouna.Sincerely,Bahaa RadiFront Office Manager

酒店回复: Dear Tianyu,Thank you for your interesting review of The Chedi El Gouna! We appreciate you sharing your observations about the guest demographics, room service, and the overall atmosphere.At The Chedi El Gouna, we strive to create a serene and exclusive environment for our guests. We're glad you found the room service to be efficient and economical. While we offer a carefully curated selection of services focused on relaxation and rejuvenation, we understand some guests may desire a wider variety.The Chedi El Gouna is designed for guests who appreciate a more intimate and personalized experience. Our smaller size allows for exceptional service and a tranquil atmosphere, complemented by the stunning scenery.We hope this clarifies some aspects of The Chedi El Gouna experience. We would be delighted to welcome you back in the future, perhaps when you're seeking a luxurious retreat with a focus on tranquility and personalized service.Sincerely,Bahaa RadiFront Office Manager

酒店回复: 尊敬的Ramadan先生， 来自Chedi El Gouna酒店的热情问候。 我们衷心感谢您对我们团队、餐饮服务和客房体验的周到反馈和赞赏。我们非常荣幸地得知，我们的努力为您带来了难忘而愉快的入住体验。 我们非常重视您的认可，并已将其分享给所有相关部门，这激励我们继续提供最高标准的服务。 我们非常荣幸您能与我们同在，并期待不久的将来再次欢迎您的光临。 此致， Alaa Khairy 前台助理经理

酒店回复: Dear Mangguobudingximi,Thank you for your honest feedback about your recent stay at The Chedi El Gouna. We appreciate you bringing these common concerns to our attention.We understand your disappointment with the perceived mismatch between the stunning scenery and the interior design. We are constantly evaluating guest feedback and will take your comments into consideration for future improvements.We sincerely apologize for the issues you experienced with the WiFi. We are actively working on upgrading our WiFi infrastructure to ensure a strong and stable connection throughout the resort.The air conditioning automatically stopping with the door opening is a standard feature in many hotels to conserve energy. However, we understand this can be inconvenient. We are exploring guest-controlled options to provide more flexibility.We regret the inconvenience caused by the slow heating water and poor drainage in the shower. These issues are unacceptable, and we will be conducting a thorough inspection of all bathrooms to ensure they are functioning properly.Thank you for highlighting these common problems. We take guest feedback seriously and are committed to continually improving the guest experience at The Chedi El Gouna.Sincerely,Bahaa RadiFront Office Manager

酒店回复: Dear Guest,Thank you for your wonderful review of The Chedi El Gouna! We are thrilled you enjoyed your stay and found it to be a luxurious escape to paradise.We are delighted to hear that the signature Chedi hospitality, with its focus on exceptional service, helped you relax and truly immerse yourself in the beauty of Egypt. Our team takes great pride in exceeding guest expectations, and your kind words about their service awareness are truly appreciated.The serenity of El Gouna, coupled with the direct access to the pristine beach and the Red Sea, creates a truly idyllic setting. We're glad you chose The Chedi El Gouna to experience this unique destination.The expertise of our specially trained Indonesian spa technicians is another way we strive to offer our guests an unforgettable experience.Thank you for highlighting the advantage of El Gouna compared to nearby Hurghada. We believe the calmer atmosphere allows guests to truly unwind and appreciate the natural beauty of the Red Sea.We hope to welcome you back to The Chedi El Gouna again soon!Sincerely,Bahaa RadiFront Office Manager

酒店回复: Dear Yanlichangzhuotaiyang,Warmest greetings from The Chedi El Gouna.We are truly grateful for the time you took to share your experience and for awarding us a perfect 10/10 rating. It brings us great joy to know that your stay with us was fully satisfying and met your expectations in every way.Your kind rating is deeply appreciated and has been shared with our team, who are always inspired by such positive recognition.It was a pleasure having you as our guest, and we look forward to welcoming you back again in the near future.With sincere thanks and best regards,Alaa KhairyAssistant Front Office Manager

酒店回复: 尊敬的宾客： 非常感谢您抽出宝贵时间分享您的精彩反馈，并给予我们如此高的评价。我们很高兴得知您对我们的高级海滨阳台客房、酒店设施、清洁度、周边环境和服务都感到满意。 得知我们的早餐和团队的周到服务符合您的期望，我们倍感欣慰。您的赞扬之词我们铭记于心，并将与全体团队成员分享，这激励着我们继续为宾客提供卓越的入住体验。 我们真诚地希望在不久的将来再次欢迎您光临，为您带来又一次难忘的入住体验。 此致， 切迪埃尔古纳酒店团队