酒店回复: Dear Guest,Thank you for your perfect rating and kind words. We’re delighted to hear that you enjoyed your stay, from the spacious and stylish decor to the comfortable bedding and well-maintained facilities. It’s great to know that you had a restful sleep and appreciated the high-quality amenities.We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay.Best regards,Ian JamesGeneral Manager

酒店回复: 尊敬的客人： 感谢您的精彩评价。 我们很高兴您喜欢宽敞的公寓、便利的设施和便捷的地理位置，也很高兴我们的团队让您感到宾至如归。 我们期待很快再次接待您和您的家人。 此致， Ian James 总经理

酒店回复: Dear Guest,Thank you for your wonderful rating and kind feedback. We’re glad you enjoyed your stay and found our apartments convenient and great value for travelers. It’s lovely to hear you appreciated the service and overall experience.We look forward to welcoming you back on your next visit.Kind regards,Ian JamesGeneral Manager

酒店回复: Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you appreciated the spaciousness of your room—having such a comfortable space in London truly enhances the experience. It’s great to know the strong water pressure in the shower added to your overall satisfaction.Our 24-hour front desk team is always ready to assist, and we’re pleased that their availability contributed to your peace of mind. The convenience of having a lift and nearby shopping options makes it an excellent choice for families, and we’re glad you found the location so suitable.We look forward to welcoming you back for another exceptional stay. Thank you for sharing your experience.Kind regards,Ian JamesGeneral Manager

酒店回复: Dear guest, Thank you for taking the time to share your feedback. We are glad to hear that you found the facilities clean and well-maintained, and that the location worked out to be convenient for accessing local amenities and transport. We understand that noise from nearby trains can be a concern, and we appreciate your note about confirming room details in advance. We are also sorry to hear about your experience with the front desk service and will take this into consideration for improvement. It is great to know you found the overall stay to be cost-effective and appreciated the added convenience of the kitchen and nearby supermarket. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay. Kind regards,Ian James, General Manager

酒店回复: Dear Qingkuangyou,Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed the spacious living area, well-equipped kitchen, and convenient location. It’s wonderful to know that the cleanliness, front desk service, and thoughtful amenities like bread, bubbles, and bottled water made your stay pleasant. We appreciate your comments on the small toilet and train noise and will consider them as we continue to improve. We're glad you were satisfied overall and look forward to welcoming you back to London in the future. Kind regards,Allison Mitchell, General Manager

酒店回复: Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we understand your concern regarding the 4% service fee. Please allow us to clarify that the service charge is discretionary, and our team makes every effort to advise guests either at check-in or check-out. That said, we take your comments seriously and will certainly look into this matter to ensure that communication is always clear and consistent. We regret that this left you feeling disappointed, and we hope we will have the chance to provide you with a smoother and more positive experience in the future. Kind regards,Ian JamesGeneral Manager

酒店回复: 尊敬的金杜国仁： 感谢您的反馈。 我们在此澄清，所有客人均已获悉，服务费完全是可选的，无论是在抵达时还是离开时，并且我们已要求所有旅行社和预订平台告知此信息。 关于水和牛奶，我们可根据要求提供并补充，我们的团队随时乐意在您入住期间为您提供帮助。 此致， Ian James 总经理

酒店回复: Dear Sean,Thank you for your feedback. We are glad to hear you were pleased with the facilities, though we are sorry to learn that aspects of the service did not meet your expectations.Regarding the invoice, as your reservation was made through a third-party platform, we are unfortunately unable to issue an official invoice directly. We recommend contacting the booking platform for any documentation related to your stay.As for the deposit, it has already been released on our end. However, for international accounts, it may take up to 14 days for the amount to appear in your account, depending on your bank's processing time.If you have any further questions, feel free to reach out.Kind regards,Ian JamesGeneral Manager

酒店回复: Dear Guest, Thank you for your wonderful feedback. We're thrilled to hear that you loved your stay and felt at home during your time with us. It's great to know that the facilities and service met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for your next visit. Kind regards, Allison Mitchell, General Manager