酒店回复: Dear Guest,Thank you for your perfect rating and kind words. We’re delighted to hear that you enjoyed your stay, from the spacious and stylish decor to the comfortable bedding and well-maintained facilities. It’s great to know that you had a restful sleep and appreciated the high-quality amenities.We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay.Best regards,Ian JamesGeneral Manager
酒店回复: 尊敬的客人:
感谢您的精彩评价。
我们很高兴您喜欢宽敞的公寓、便利的设施和便捷的地理位置,也很高兴我们的团队让您感到宾至如归。
我们期待很快再次接待您和您的家人。
此致,
Ian James
总经理
点评来源 Trip.com
4.6分
高级一卧公寓
家庭亲子
性价比很高的住宿,非常适合悠闲自由行的游客
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酒店回复: Dear Guest,Thank you for your wonderful rating and kind feedback. We’re glad you enjoyed your stay and found our apartments convenient and great value for travelers. It’s lovely to hear you appreciated the service and overall experience.We look forward to welcoming you back on your next visit.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you appreciated the spaciousness of your room—having such a comfortable space in London truly enhances the experience. It’s great to know the strong water pressure in the shower added to your overall satisfaction.Our 24-hour front desk team is always ready to assist, and we’re pleased that their availability contributed to your peace of mind. The convenience of having a lift and nearby shopping options makes it an excellent choice for families, and we’re glad you found the location so suitable.We look forward to welcoming you back for another exceptional stay. Thank you for sharing your experience.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear guest, Thank you for taking the time to share your feedback. We are glad to hear that you found the facilities clean and well-maintained, and that the location worked out to be convenient for accessing local amenities and transport. We understand that noise from nearby trains can be a concern, and we appreciate your note about confirming room details in advance. We are also sorry to hear about your experience with the front desk service and will take this into consideration for improvement. It is great to know you found the overall stay to be cost-effective and appreciated the added convenience of the kitchen and nearby supermarket. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay. Kind regards,Ian James, General Manager
酒店回复: Dear Qingkuangyou,Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed the spacious living area, well-equipped kitchen, and convenient location. It’s wonderful to know that the cleanliness, front desk service, and thoughtful amenities like bread, bubbles, and bottled water made your stay pleasant. We appreciate your comments on the small toilet and train noise and will consider them as we continue to improve. We're glad you were satisfied overall and look forward to welcoming you back to London in the future. Kind regards,Allison Mitchell, General Manager
3.7分
高级两卧公寓
家庭亲子
这家酒店本来房费就很贵,在根本没有通知的情况下,退房后还会扣4%的服务费,感觉非常差劲!
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we understand your concern regarding the 4% service fee. Please allow us to clarify that the service charge is discretionary, and our team makes every effort to advise guests either at check-in or check-out. That said, we take your comments seriously and will certainly look into this matter to ensure that communication is always clear and consistent. We regret that this left you feeling disappointed, and we hope we will have the chance to provide you with a smoother and more positive experience in the future. Kind regards,Ian JamesGeneral Manager
3.7分
豪华两卧公寓
家庭亲子
原文
翻译由AI提供
退房时想问一下有什么小费,结果三天住了下来,没什么服务可言,连水和牛奶都没续。
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酒店回复: 尊敬的金杜国仁:
感谢您的反馈。
我们在此澄清,所有客人均已获悉,服务费完全是可选的,无论是在抵达时还是离开时,并且我们已要求所有旅行社和预订平台告知此信息。
关于水和牛奶,我们可根据要求提供并补充,我们的团队随时乐意在您入住期间为您提供帮助。
此致,
Ian James
总经理
酒店回复: Dear Sean,Thank you for your feedback. We are glad to hear you were pleased with the facilities, though we are sorry to learn that aspects of the service did not meet your expectations.Regarding the invoice, as your reservation was made through a third-party platform, we are unfortunately unable to issue an official invoice directly. We recommend contacting the booking platform for any documentation related to your stay.As for the deposit, it has already been released on our end. However, for international accounts, it may take up to 14 days for the amount to appear in your account, depending on your bank's processing time.If you have any further questions, feel free to reach out.Kind regards,Ian JamesGeneral Manager
5.0分
高级一卧公寓
家庭亲子
喜欢公寓式酒店,像住在家里一样。设施完善,服务佳。住过两次,以后还会选择
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酒店回复: Dear Guest, Thank you for your wonderful feedback. We're thrilled to hear that you loved your stay and felt at home during your time with us. It's great to know that the facilities and service met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for your next visit. Kind regards, Allison Mitchell, General Manager
非常好,特别适合居住,房间宽敞明亮,装修风格简约时尚,设施齐全且维护得很好。床品柔软舒适,睡得很香。浴室干净整洁,热水充足,洗漱用品的品质也很高。入住心情愉悦。
员工热情愉快。房间宽敞,配有厨房和洗衣机,设施都很完善。非常适合来伦敦旅行一周以上的家庭。靠近伯爵阁地铁站,附近有超市。
性价比很高的住宿,非常适合悠闲自由行的游客
房间很新!在伦敦这个大小的房间简直感人!花洒水压很大很足 !前台24小时服务,楼内有电梯 附赠的辛拉面好贴心!附近步行距离有间很大的saintbury 适合一家亲子旅游^_^
仕骅廷酒店的硬件设施和卫生都是有品质的,这个莱克斯汉姆花园店也是纠结了一下位置,结果到店位置很方便,超市 餐馆 地铁站 肯辛顿公园海德公园都很方便。但是有火车在酒店窗户边上经过,晚上有时有点吵,订酒店时要确认房间,还有前台工作人员真是不热情,这个店的比较明显,但和附近的仕骅廷比较性价比很高。有厨房有超市很方便。
这个公寓酒店在切尔西地区,算是伦敦比较好的地区。这个公寓酒店非常好,我订的是带有客厅的房间,客厅挺大的,有一张大桌子吃饭非常方便;最值得表扬的就是厨房,既大又设备齐全,如冰箱、洗碗机、烤箱、洗衣机和锅碗刀叉勺等都非常齐全,做起饭来太方便啦。打扫也做的很干净;前台服务态度也不错;走5分钟就有一个大超市,买东西很方便,买了东西自己做,既顺口又干净、健康 还比较便宜;对于不喜欢西餐的人,住公寓就是一个非常好的选择。公寓还给提供了面包、气泡及瓶装水,挺贴心的。ù缺点:就是厕所有点小,外面的火车声比较吵;其它都很满意,有机会到伦敦还会选择住在这里。
这家酒店本来房费就很贵,在根本没有通知的情况下,退房后还会扣4%的服务费,感觉非常差劲!
退房时想问一下有什么小费,结果三天住了下来,没什么服务可言,连水和牛奶都没续。
房间设施没得说,就是服务太差,说发票发邮箱,到现在没有,还有定金到现在没退,感觉一些印度前台真的很差
喜欢公寓式酒店,像住在家里一样。设施完善,服务佳。住过两次,以后还会选择