This hotel was great. Safe neighborhood. We were so tired when we arrived that we somehow left the back of our car open so night. No one touched anything in there. Everything was still exactly as it was when we went to sleep! The room was clean. The staff was friendly and really helpful.
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酒店回复: Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable.
3.0分
其他
First the good: The staff was very courteous. The room was clean and comfortable...nice beds.
The not so good: Noise. Walls, Floors must be quite thin.
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酒店回复: Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future.
4.0分
其他
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The room was clean and welcoming. The staff was curteous and friendly. The only thing which fell short was the breakfast. I was a little dissappointed there was no eggs and no meat
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酒店回复: Thank you for taking the time to share your experience with us. We are thrilled you had a pleasant stay at SureStay by Best Western Summersville and that our accommodations and service met your expectations. We look forward to the opportunity to welcome you back shortly and provide you with another enjoyable stay.
3.0分
其他
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The heater in my room sounded like a Mac truck starting up. There was no heat for the first night, but they luckily switched me rooms the next day. The receptionist was also outside smoking instead of being at the desk.
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酒店回复: Thank you for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced during your recent stay at our hotel. Our front desk staff are allowed to take breaks. Your satisfaction is our top priority, and we take all feedback seriously. Your constructive comments are greatly appreciated as they will help us to identify areas where we can improve the guest experience. Rest assured that we will be using your feedback to make the necessary improvements to ensure that we offer an exceptional experience for our guests in the future. We value your business and hope to have the opportunity to welcome you back to our hotel soon.
5.0分
其他
I wasn’t expecting much but was pleasantly surprised. Staff was awesome. Room was clean and comfortable. Great location. Great value, would stay again.
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酒店回复: Thank you for taking the time to share your experience with us. We are thrilled you had a pleasant stay at SureStay by Best Western Summersville and that our accommodations and service met your expectations. We look forward to the opportunity to welcome you back shortly and provide you with another enjoyable stay.
5.0分
家庭亲子
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Room was large and clean. Bed was comfy. Blackout shades were great. Everyone that I encountered was very friendly. Parking lot was well lit and there was plenty of parking. Will stay here again
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酒店回复: Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable.
4.0分
其他
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Nice but not perfect.
Room was clean, staff was very helpful, friendly & accommodating. Breakfast was good. My two main disappointments were low water pressure & very hard bed. We were active during the day & the shower & rest were a bit disappointing but otherwise we enjoyed our stay & were happy with it!
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酒店回复: Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future.
5.0分
其他
Slept good
Very welcoming staff, felt safe and beds we’re actually more comfortable than higher priced hotels in area
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酒店回复: Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future.
1.0分
情侣出游
Did not bother checking in. Did not even bother trying to get refund. Very sketchy and felt unsafe.
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酒店回复: I am sorry you experienced issues during your stay with us. Thank you for bringing this to our attention, and please know that we take your feedback seriously. Our team is working diligently to ensure that we learn from our mistakes and improve our services in the future.We are committed to providing our guests with a comfortable and memorable experience, and we hope you will give us another opportunity to show you what we can do. Your satisfaction is our top priority, and we appreciate your understanding and patience.Thank you for choosing to stay with us, and we look forward to the chance to make things right.
房间本身很干净。但非常吵，半夜能听到孩子们在停车场尖叫，房间里的一切声响都听得一清二楚。
This hotel was great. Safe neighborhood. We were so tired when we arrived that we somehow left the back of our car open so night. No one touched anything in there. Everything was still exactly as it was when we went to sleep! The room was clean. The staff was friendly and really helpful.
First the good: The staff was very courteous. The room was clean and comfortable...nice beds.
The not so good: Noise. Walls, Floors must be quite thin.
The room was clean and welcoming. The staff was curteous and friendly. The only thing which fell short was the breakfast. I was a little dissappointed there was no eggs and no meat
The heater in my room sounded like a Mac truck starting up. There was no heat for the first night, but they luckily switched me rooms the next day. The receptionist was also outside smoking instead of being at the desk.
I wasn’t expecting much but was pleasantly surprised. Staff was awesome. Room was clean and comfortable. Great location. Great value, would stay again.
Room was large and clean. Bed was comfy. Blackout shades were great. Everyone that I encountered was very friendly. Parking lot was well lit and there was plenty of parking. Will stay here again
Nice but not perfect.
Room was clean, staff was very helpful, friendly & accommodating. Breakfast was good. My two main disappointments were low water pressure & very hard bed. We were active during the day & the shower & rest were a bit disappointing but otherwise we enjoyed our stay & were happy with it!
Slept good
Very welcoming staff, felt safe and beds we’re actually more comfortable than higher priced hotels in area
Did not bother checking in. Did not even bother trying to get refund. Very sketchy and felt unsafe.