酒店回复: Ciao :)Thank you very much for your kind review and for sharing your positive experience with us.We are delighted to know you enjoyed your stay, and we truly hope to welcome you back again very soon at Mama Shelter Roma.Mama Shelter Roma
酒店回复: Ciao!Thank you for taking the time to share your detailed feedback.We sincerely apologize for the issues you encountered during your stay, from the discomfort caused by the bed frame, the cleanliness of the bathroom and surrounding areas, to the service you received at check-in and beyond.Please be assured that your comments have been shared with the relevant departments to address these concerns urgently. We deeply regret that our service did not meet your expectations, especially regarding the experience you described with our front desk and the impression it left.We are committed to improving our standards and ensuring all guests feel welcome and well cared for, regardless of their background. Your feedback is invaluable in helping us achieve this.We hope you will consider giving us another chance in the future to provide you with a much better experience.Mama Loves You 🤍
3人觉得有用
4.5分
中型双人房(Mama)
情侣出游
非常标准的酒店,酒店设施和布置都比较新,还有节日氛围的涂鸦和活动,不过我们没有参与
新年晚会很热闹,是很亲切的酒店
喜欢健身房和泳池 设施都比较干净
早餐这次没有体验,元旦期间价格还是有点贵了
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酒店回复: Ciao Datuzier :)Thank you very much for taking the time to share your review.We truly appreciate your kind feedback and hope to see you again very soon at Mama Shelter Roma.Mama Loves you! <3Mama Shelter Roma
4.0分
三人房, 1 张双人床和 1 张沙发床 (Large Mama)
家庭亲子
进入房间傻了,床头灯具上罩着骷髅头,好吓人的~~
服务一般般的,订好的带沙发床的,没打开,打了两次电话才来铺床的。
位置可以,离梵蒂冈近,走路去梵蒂冈的。
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酒店回复: Ciao! Thank you for the review, we are glad to know that you enjoyed your stay and hope to see you again with us in the wonderful city that is Rome!We are sorry for the inconvenience the sofa bed might have caused but we are glad to know that the problem was resolved fast and efficiently!Have a nice day!Front Office Team
酒店回复: Ciao!Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. Your comments regarding cleanliness, amenities, and staff behavior are taken very seriously, and we are already looking into the matter to ensure improvements are made.As for the neighborhood, while we unfortunately cannot control what happens outside the hotel, we do work closely with local authorities to maintain a safe and comfortable environment for all our guests.We sincerely hope you might consider giving us another opportunity in the future so that we can provide you with a much better experience that reflects our usual standards of hospitality.Kind regards,MIRCO
欧洲行最喜欢的一间酒店。空间很大,卫生间也很大很宽敞,被子有一股香味,很安静,住起来很舒服。离梵蒂冈不远,走路十几分钟,适合要早起去的。
唯一不足是没有沐浴露洗发水,没有拖鞋,需要自己备。
这家酒店比较新,装修风格独特时尚。两晚呆在酒店感觉很舒服。虽然酒店不在市中心,但是地铁1号线很方便去机场火车站和市中心!没有吃早餐估计也不错。下次在罗马也许还会再来!
来梵蒂冈附近玩推荐住,去博物馆走路十二分钟。房间可以的,床品不错但隔音窗子不太行 而且房间里没有烧水壶也没有咖啡机。楼下有泳池健身房
总体而言还是推荐的 胜在位置和性价比
酒店地理位置优越,步行15分钟即可到达梵蒂冈博物馆,离Cipro地铁站也很近。装修雅致,房间干净,但设施略少(三人间没有水壶和洗漱用品)。屋顶露台能看到梵蒂冈美景,餐厅食物还不错,但菜单选择有限。游泳池很干净,需要预约。早餐很好(有自制蛋糕和美味咖啡),但有点混乱。总的来说,这是一次不错的入住体验,但有些地方可以改进。
房间设施还比较新 位置不错 在梵蒂冈附近 走路5分钟就是地铁
酒店附近就有好吃的餐厅和早餐
不过酒店餐厅不推荐啊
设施:床架为锋利直角,我们脚被划伤,向前台反映,没有任何安慰和补救,还说床很正常,其他人没被划伤。
卫生:第一天去大厅的卫生间,很脏,没有拍照。
环境: 周边脏乱差。
服务: 第一天登记入住,前台很乱,态度不友好。问了其他入住的中国人,也说对中国人不友善。因为懒得搬行李,又续住了3天,第二天入住,因为要求双床,进房间一会才让服务生来换被单和被子,分成两个床。抖被子传单很多灰。为什么不分好床,再让我们入住。
第一天入住,冰箱有一个水,打电话要水,也没送第二个水。
这个酒店,名声很差。购物时,中国售货员问我们住哪里,也说这个酒店服务不好。强烈建议中国人不要入住这个连锁酒店。取名妈妈酒店,没有一点服务和妈妈相关。
非常标准的酒店,酒店设施和布置都比较新,还有节日氛围的涂鸦和活动,不过我们没有参与
新年晚会很热闹,是很亲切的酒店
喜欢健身房和泳池 设施都比较干净
早餐这次没有体验,元旦期间价格还是有点贵了
进入房间傻了,床头灯具上罩着骷髅头,好吓人的~~
服务一般般的,订好的带沙发床的,没打开,打了两次电话才来铺床的。
位置可以,离梵蒂冈近,走路去梵蒂冈的。
这家酒店住宿条件不错,但服务和管理一言难尽很差,住宿押金扣留了一个月,期间拜托携程向酒店询问酒店情况,酒店居然回复已经退了,我不愿意再麻烦携程,等了一个月后银行自动退给我了,昨天刚收到。入住的时候管理非常混乱,接待处很拥挤,前台也没有能力维持秩序,很多人插队体验很差。早餐只有两个热食,很咸的香肠和黄油炒鸡蛋,水果还可以。住宿条件在罗马应该算很不错了,床很舒服。周边有超市,交通没有想象中方便,从地铁站走到酒店的必经之路有点破败,让人有点不安。总体来说,管理很乱,硬件条件还可以。最后感谢携程,我之前在别的地方的预定被商家取消了,携程很积极地帮我跟商家沟通并帮我订到了这家酒店,退房后遇到问题时的售后服务也很到位,我对携程的服务非常满意。
设施:酒店设施很差,没有沐浴用品只给一块香皂。
卫生:卫生也差,床单上都有没洗干净的痕迹。
环境:酒店的环境本身就很吵,餐馆的服务生非常没有礼貌mean的要死。住了三天,第一天就差点在路边被抢手机,第二天回酒店路上看到个白人大高个被抢手机在追贼。安全程度一般,并且附近也没什么好餐馆。
服务:退房去酒店的时候门口的安保人员很尽责,其他服务趋近于无。
总而言之,不会再住也不推荐入住。