酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet expectations. Your comfort and rest are very important to us, and we're truly sorry for the disturbances you encountered during the night.We understand how frustrating it must have been to deal with excessive noise from neighboring rooms and the hallway. While we’re glad our front desk was able to assist in reducing the noise on your second night, it’s clear that the situation caused significant discomfort, and for that, we’re very sorry.We appreciate your feedback regarding our clean rooms, mini kitchen amenities, and staff professionalism. We are always striving to improve, and your comments will help us address the areas where we fell short—especially around nighttime noise control and room placement for guests requesting quiet accommodations. This is not something that we have has issues with the past.Your experience is not the standard we aim to deliver, and we hope to have the opportunity to better serve you in the future should you choose to give us another chance.

酒店回复: Greetings Becki, Thank you for sharing your feedback. I’m really sorry to hear that your experience didn't meet expectations, especially with the issues you mentioned in the room. We strive to provide a comfortable stay for all of our guests, and I apologize that we fell short in this case. I'll be sure to pass along your comments regarding the room condition, breakfast, and towel availability to the appropriate departments. I'm glad to hear that the service you received was positive, and I appreciate you bringing these concerns to our attention. We hope you’ll consider staying with us again so we can provide you with the experience you expect from a Hilton hotel.

酒店回复: Dear Ayaka,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. We understand how essential basic amenities like towels and toothbrushes are, and we deeply regret that we were unable to meet your expectations.We are very concerned by your description of the situation and the service you received from our front desk team. The behavior you encountered is certainly not reflective of the high standards we aim to uphold, and we will be addressing this with the staff member involved to ensure that our guests are treated with the respect and urgency they deserve.Additionally, the towel shortage you mentioned is concerning, and we apologize for the impact this had on your stay. We understand how frustrating this must have been, especially when it was not addressed properly at the time. We are currently reviewing our inventory and procedures to ensure this issue is resolved and does not affect future guests.We also regret that our customer service team was unable to offer a more immediate solution for your needs, and we are working with them to improve their response to situations like this.Your feedback is invaluable, and we want to assure you that we are taking this matter seriously. We strive to ensure that all guests feel welcome and valued, and we deeply regret that we did not meet that standard during your stay. If you would be willing to give us another opportunity in the future, we would love to provide you with the service and experience that you should have received.Once again, we sincerely apologize for the inconvenience and frustration you experienced, and thank you for bringing this to our attention.

酒店回复: Dear Kate,Thank you for taking the time to share your experience during your recent stay with us. We are sorry to hear that your stay was impacted by noise issues and service shortfalls that do not reflect our usual standards at Home2 Suites North Plano.We sincerely apologize for the comments about the towels and the condition of the in-room amenities. These issues have been shared with our management team for immediate attention and resolution. The comfort of our guests is our top priority, and it seemed like we missed the mark during your stay.We genuinely value your feedback as it helps us identify areas for improvement. Should your travels bring you back to Plano, I would appreciate the opportunity to welcome you back for a superior experience.Warm regards, Guest Experience Team

酒店回复: Dear David,Thank you for taking the time to share your wonderful feedback about your recent stay at Home2 Suites by Hilton North Plano! We're delighted that you found your suite to be clean, well-equipped, and a great value. It's particularly rewarding to hear that you appreciated our fully-equipped kitchenette and the comfort of your room's temperature control system.Our suites are designed to be your home away from home, complete with all the conveniences you mentioned, and we're thrilled that this enhanced your stay experience. Your perfect rating means the world to us, and we hope to welcome you back again soon for another comfortable stay in Plano.Warm regards, Guest Experience Team

酒店回复: Greetings Kim, Thank you so much for sharing your experience! We hope to see you again soon, and we'll be here to make your next visit just as positive!

酒店回复: Greetings Lashandra,Thank you for sharing your feedback. I'm sorry to hear that your stay didn’t meet your expectations. We strive to offer a comfortable experience for all of our guests, so I apologize that the bed and breakfast didn't live up to your standards. Your comments are valuable, and we’ll be sure to address these issues with the appropriate team to improve moving forward. I appreciate you taking the time to let us know about your experience, and I hope you'll consider giving us another chance in the future.

酒店回复: Dear Rebecca,Thank you for sharing your wonderful review! We're thrilled that you enjoyed your stay at Home2 Suites North Plano and appreciated our strategic location for exploring Plano and North Dallas.We're delighted that our spacious suites with full kitchens met your needs, and it's fantastic to hear you found value in our convenient front desk marketplace and breakfast offerings. Our team takes pride in providing great service, and your kind words about their efforts are truly appreciated.We look forward to welcoming you back on your next trip to the Plano area and creating more memorable experiences for you.Warm regards, Guest Experience Team