酒店回复: Gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de nuestra excelente ubicación junto a la I-65, así como de la limpieza del hotel y nuestro desayuno.Su puntuación y sus amables palabras significan mucho para nuestro equipo. Seguiremos trabajando para brindarle un servicio de calidad cada vez que nos visite.Será un placer darle la bienvenida nuevamente en el futuro.
5.0分
家庭亲子
The room was clean and breakfast was nice as well. There was very little parking available, but you could park next door and walk over.
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酒店回复: Thank you for choosing to stay with us, and for the perfect score! We hope to see you soon!
5.0分
家庭亲子
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Does this property because of *******. We had been driving for about 8 hours with another 8 to go. Our room was just what we needed. Nice shower, comfortable mattress and the breakfast at 6:30 the next morning was good and hot. Strong coffee. We may not be back in that area again, but I'll definitely stay at a Comfort Inn again because of it.
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酒店回复: Thank you so much for taking the time to share your experience! We’re so glad to hear that after a long day of driving, you were able to relax with a comfortable room, a refreshing shower, and a hot breakfast to start your morning right. It means a lot that your stay left such a positive impression, and we’re honored to know it inspired you to choose Comfort Inn again in the future. Wishing you safe and pleasant travels wherever the road takes you!
4.0分
其他
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Quiet retreat near the highway.
Cordial, efficient front desk staff. We liked the room - spacious and up-to-date. Nice, large TV. Good drawers & closet space. Did not like the bed - this is a personal thing, but it felt pretty soft in the center. Quiet street, but surprisingly good location for restaurants. 10 minute drive to Derby Dinner Playhouse. Parking is a little sparse.
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酒店回复: Thank you for your thoughtful and detailed review! We’re so glad to hear that you enjoyed your room, the amenities, and the friendly service from our front desk team. It’s great to know our location worked well for you and that you found nearby dining and entertainment convenient. We appreciate your honest feedback about the bed and parking—comfort and convenience are very important to us, and your comments help us continue to improve. We hope to welcome you back on your next visit to the area!
5.0分
情侣出游
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staff was very nice. Clean hotel and parking lot. Room was very comfortable, beds comfortable and the desk lady gave me a super cozy extra blanket to use. Lots of breakfast options. Make your own waffles are my fav.
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酒店回复: Thank you for your wonderful feedback! We’re so glad you enjoyed the comfort of your room, the extra blanket from our front desk team, and our breakfast, especially the waffles! It’s great to know that our staff and cleanliness made such a positive impression, and we look forward to welcoming you back for another cozy stay.
3.0分
朋友出游
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The room description listed a hairdryer as one of the provided amenities. In my experience, every hotel room includes one. However, my room did not have a hairdryer. When I called the front desk, I was told that not all rooms are equipped with them. I checked my booking, and it clearly stated that my room would have a hairdryer. I called the front desk again, and this time, they located one. When my friend went to pick it up, the front desk clerk said she had it ready for her. However, upon plugging it in, we discovered that the hairdryer didn’t work at all! As a result, we had to attend our event with wet hair. This basic necessity was lacking in the room, and we were left feeling really disappointed and dismissed.
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酒店回复: Thank you for taking the time to share your feedback. I want to begin by sincerely apologizing for the inconvenience and frustration you experienced regarding the missing and non-functional hairdryer in your room.You're absolutely right, when an amenity is listed as included, our guests should be able to count on it being available and in working condition. It’s disappointing to hear that not only was the hairdryer missing initially, but that the replacement provided did not function properly. I completely understand how this impacted your ability to prepare for your event, and I’m truly sorry that we fell short of your expectations.What concerns me most is the inconsistency in communication from our team, as well as the lack of follow-through on a basic request. This is not the level of service we strive to deliver, and I will personally be reviewing this situation with our front desk and housekeeping teams to ensure this does not happen again.
4.0分
其他
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Really comfortable accommodations. Housekeeping was a little confusing though. Made one bed but not the other or not at all. We had 4 people in the room so we had to ask for more towels everyday because they would take the dirty ones but not replace them. Other than that. It was perfect and would definitely stay again
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酒店回复: Thank you for your thoughtful feedback and kind words about our accommodations. We’re happy to hear you found your stay comfortable and that you would choose to stay with us again. At the same time, I’m truly sorry for the confusion with housekeeping and the inconvenience of needing to request towels each day. That’s not the experience we want for our guests, and I’ll be sharing your comments with our team so we can improve. We truly appreciate your understanding and look forward to welcoming you back for an even smoother stay next time.
5.0分
情侣出游
The staff were welcoming and the lobby inviting. Our room was big, clean and comfortable ! Highly recommend!
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酒店回复: Thank you so much for your kind words and for taking the time to share your experience with us!We’re thrilled to hear that you felt welcomed by our team and enjoyed the comfort and cleanliness of your room. It's always rewarding to know that our efforts to create a warm and inviting environment, starting with the lobby and throughout your stay, made a positive impression.Your recommendation means a great deal to us, and we truly hope to welcome you back again soon.
5.0分
其他
Clean room and attentive staff.
Parking is the only problem since it’s a shared lot between two hotels.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the clean room and attentive service from our team. We understand the parking situation can be a challenge since the lot is shared, and we truly appreciate your patience and understanding. Your feedback means a lot to us, and we look forward to welcoming you back on your next visit.
5.0分
其他
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Greatest Gift to Mankind Ever.
Came into town for Louder than Life music festival, checked in in no time. Room was the greatest gift to mankind haha. Much needed shower and comfortable bed with good AC.
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酒店回复: Thank you so much for your amazing review! We’re thrilled to hear that you had such a great experience during your stay for the Louder Than Life festival. A comfortable bed, good AC, and a refreshing shower can make all the difference, and we’re glad we could provide that for you. We appreciate your kind words and look forward to welcoming you back for your next trip!
位置非常好，靠近 I-65 州际公路。
干净，早餐不错。
The room was clean and breakfast was nice as well. There was very little parking available, but you could park next door and walk over.
Does this property because of *******. We had been driving for about 8 hours with another 8 to go. Our room was just what we needed. Nice shower, comfortable mattress and the breakfast at 6:30 the next morning was good and hot. Strong coffee. We may not be back in that area again, but I'll definitely stay at a Comfort Inn again because of it.
Quiet retreat near the highway.
Cordial, efficient front desk staff. We liked the room - spacious and up-to-date. Nice, large TV. Good drawers & closet space. Did not like the bed - this is a personal thing, but it felt pretty soft in the center. Quiet street, but surprisingly good location for restaurants. 10 minute drive to Derby Dinner Playhouse. Parking is a little sparse.
staff was very nice. Clean hotel and parking lot. Room was very comfortable, beds comfortable and the desk lady gave me a super cozy extra blanket to use. Lots of breakfast options. Make your own waffles are my fav.
The room description listed a hairdryer as one of the provided amenities. In my experience, every hotel room includes one. However, my room did not have a hairdryer. When I called the front desk, I was told that not all rooms are equipped with them. I checked my booking, and it clearly stated that my room would have a hairdryer. I called the front desk again, and this time, they located one. When my friend went to pick it up, the front desk clerk said she had it ready for her. However, upon plugging it in, we discovered that the hairdryer didn’t work at all! As a result, we had to attend our event with wet hair. This basic necessity was lacking in the room, and we were left feeling really disappointed and dismissed.
Really comfortable accommodations. Housekeeping was a little confusing though. Made one bed but not the other or not at all. We had 4 people in the room so we had to ask for more towels everyday because they would take the dirty ones but not replace them. Other than that. It was perfect and would definitely stay again
The staff were welcoming and the lobby inviting. Our room was big, clean and comfortable ! Highly recommend!
Clean room and attentive staff.
Parking is the only problem since it’s a shared lot between two hotels.
Greatest Gift to Mankind Ever.
Came into town for Louder than Life music festival, checked in in no time. Room was the greatest gift to mankind haha. Much needed shower and comfortable bed with good AC.