酒店回复: Dear Guest,Thank you for your thoughtful review and for sharing your experience with us.We are delighted to hear that you enjoyed your stay and appreciated the tranquil setting of our Westminster location, as well as the proximity to London's main attractions.The team at The Wellington will look forward to the opportunity of welcoming you back during your next visit to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations
酒店回复: Dear Guest,Thank you for choosing to stay with us at The Wellington and for taking the time to review your recent experience.We are so pleased to see that you had a great stay and found our location convenient. Our team will look forward to welcome you back in not so distant future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
酒店回复: 亲爱的 Sarah，
感谢您抽出时间分享您最近入住 The Wellington by Blue Orchid Hospitality 的体验。
我们很高兴我们总体上满足了您的期望。如果您在入住期间因电梯服务有限而给您带来不便，请接受我们的歉意。
我们的电梯定期维护；然而，我们很遗憾电梯突然出现故障。第三方电梯工程师已经尽快赶到并恢复了酒店的电梯服务。
感谢您选择入住我们酒店，并期待很快再次欢迎您回来，我们希望能够展示并让您见证 Blue Orchid Hospitality 通常的高标准。在那之前，我们仍然
致以亲切的问候，
Blue Orchid 宾客关系部
酒店回复: Dear Jackbri,Thank you for choosing to stay with us at The Wellington and for taking the time to review your recent experience.We are so pleased to see that you had a great stay. It is wonderful to note that our comfortable room and the hotel's proximity to London's main attractions contributed to your memorable time.The team at The Wellington will look forward to the opportunity of welcoming you back during your next visit to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations Our team will look forward to welcome you back in not so distant future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
酒店回复: Dear Guest,We regret to hear that your expectations were not fully satisfied on this occasion. The reservation details are unknown or verifiable, therefore, we are unable to comment on your particular feedback. Please accept our apologies for any inconvenience which may have been caused due to the limited lift service. Our lifts are serviced on a regular basis; however, we regret that there was a sudden malfunction of the lifts. The third-party lift engineers have already attended. We continue to be in constant contact with them to restore full lift service to the hotel as quickly as possible.We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group and the one that you have previously experienced.In the meantime, assuring you of our best attention, we look forward to welcoming you back to restore your faith in our hotel group, we remain, With kind regards, Blue Orchid Guest Relations
酒店回复: Dear jackwu55555,Thank you for taking the time to provide feedback following your recent stay at The Wellington.We are pleased that we generally satisfied your expectation.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
酒店回复: Dear Guest,We regret to hear that your expectations were not fully satisfied on this occasion. The reservation details are unknown or verifiable, therefore, we are unable to comment on your particular feedback. Had you raised your concerns during your stay, our 24 hours available team would have addressed your concerns or perhaps offered you a move to another room.We do endeavour to ensure that we fully satisfy our guests expectations, and we would very much like to have the opportunity of welcoming you back to restore your faith in our hotel group and for you to witness, the high standard of facilities and services more usually associated with our group. With kind regards, Blue Orchid Guest Relations
酒店环境很好，街道干净整洁，院落空间舒适。
交通便利，距离火车站地铁都很近，距离白金汉宫也很近，都可以走路到达。
房间内饰恰当舒适，窗外景色优美，客房服务很贴心，值得推荐的酒店!
酒店环境幽雅，早餐还可以，出行方便，走路十几分钟就能到威斯敏斯大教堂、离伦敦眼、大本钟都很近，附近有中餐厅，味道很好
伦敦1400多一晚到酒店，性价比也太高了。我看了当天的价格比我以前订的还便宜三百多。住宿地方超级大，而且靠着学校，非常安静。坐飞机去盖尔维克机场的首选酒店，附近其实也靠着商业街，不那么游客区，离Sloane地铁站走个十多分钟也就到了。离Victoria station超级近。如果要说缺点的话，就是checkin一定要到三点才有房间。可以想象，生意太好了。
地理位置绝佳，身处市中心却异常安静，晚上听不到车流或噪音。员工很棒，房间也不错，虽然有点小，但我在伦敦也见过更小的房间。不过，最让人沮丧的是，在我入住的两天里电梯都坏了（据说已经坏了一周了），这让我不得不提着大行李箱爬三层楼梯。房间里没有全身镜，浴室里也只有一个小镜子，对于一家四星级酒店来说，这确实不太好。
我在这里住了23晚，总的来说，无论是服务人员还是酒店环境都相当不错。酒店地理位置优越，处于市中心，去SoHo区、大本钟、维多利亚车站以及酒店附近的一些好地方都很快。但我真的想说：请更新你们的早餐！！！长时间提供一样的食物，对我来说是完全不能接受的！！！！！
房间干净舒适，酒店位置也很好，步行十几分钟可至白金汉宫，离西敏寺也是差不多的距离。
很高兴选择了这家酒店，住了六晚，很满意！
千万别被酒店漂亮的外表骗了！
这次入住体验简直糟透了。我被安排在了一个一楼的房间，正对着公共厕所，旁边就是清洁工具间。房间里的扶手椅上都是污渍，窗户也打不开，导致房间空气非常闷。
前台服务态度很差，而且相当傲慢无礼。
一晚250欧元，这样的入住体验真是让人太失望了！
多加钱要升级房型，结果给我换了一个更小的，我都不知道是真给我换房型了还是骗我的，之前住过几次这个酒店都挺不错的，这次加钱换的这个房型卫生间特别小，和前台联系，前台说没有其他的房型了。我也是无语，去的时候电梯还是坏的，需要自己搬箱子爬4楼。比较差的体验
很满意能订到这个价位的花园酒店，门口有个绿地公园，登记入住专门强调不接收安排到周边其他地址，最后满足了我们的要求
新装修气味有害健康、房间给人感觉不安全。我很有素质一人推开房间门忍不住称呼印度人为奸商阿三，堪比香港鸽子笼。22寸行李箱根本打不开，洗澡的地方宽度仅够我叉腰（充斥着极其难闻塑料味）。更要命的是单人间压根不在主楼，在一栋新修的充满甲醛（就是新装修的难闻气味，我知道甲醛闻不到的）的楼里，房间里也是这个味道，卫生间尤甚。给我安排的房间对着消防通道，晚上有不明人士在我房间门口大声讲话唱歌，非常不安全。