酒店回复: Dear Guest, Thank you for your detailed review about our location and the amenities nearby our little Gem. We were so pleased to welcome you to The Gem Hotels and to hear that everything about your stay exceeded your expectations and you were well looked after by our attentive team. Customer service is at the very heart of everything we do and to read your kind comments is truly rewarding. We will ensure your positive words are shared with all our colleagues, and we hope to welcome you back to The Gem on many future occasions.Kind regards,Gem Guest Relations Team.
3.0分
高级双人床房
家庭亲子
房间太小太小，一个2星的酒店，不知道在携程要挂4星，实在是误导消费者。酒店离地铁走路5分钟。
洗手间有2只拖鞋的宽度，洗手盆到墙有半只拖鞋的宽度。床到墙有2只拖鞋的宽度。
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酒店回复: Dear Guest, Thank you for taking the time to tell us about your stay at Strathmore Hotel. We are happy that you enjoyed your stay overall and thank you for the additional comments regarding the size of the room. Please allow us to apologize for any inconvenience caused and we just want to let you know that the hotel has different type of rooms available and their size and design vary from room to room. We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them. We hope your experience will not deter you from visiting us again and we look forward to welcoming you back to the hotel.Kind regards,Gem Guest Relations Team.
酒店回复: Dear Guest, Thank you for your review after your stay with us and glad you had a pleasant stay with us overall. We were also bit disappointed to learn about your discomfort due to the flies in the room and lack of air-condition, we apologize for the inconvenience caused. Being a listed building, we were not permitted to install air conditioning in all the rooms, however you comments about the air-con and fly net will be considered for future improvements. We hope that your experience will not deter you from visiting us again and we look forward to welcoming you back to our hotel.Kind regards,Gem Guest Relations Team
4.2分
高级单人房
商务出差
原文
翻译由AI提供
没有空调有点可惜。早餐很无聊，不好吃。总的来说，住得还不错。
点评来源 Trip.com
5.0分
高级双人床房
朋友出游
地方很好找，去哪里都很方便，李地铁站很近
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酒店回复: Dear Guest, Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location close to underground. Thank you for your special mention and we hope to serve you soon.Kind regards,Gem Guest Relations Team.
酒店回复: Dear Guest, Dear Guest, Thank you for taking the time to complete a review following your recent stay at the Strathmore Hotel. We are happy that you enjoyed your stay overall and thank you for the additional comments about the facilities in the hotel. Your satisfaction is at the very heart of what we do here at the Gem Hotel and we take your feedback seriously.The points raised have been addressed and will be taken into consideration for future improvements. We hope you would give us the pleasure of welcoming you back and provide you with a much more memorable experience.Kind regards,Gem Guest Relations Team.
忘了拍房间照片了，传两张肯辛顿公园照片，最后一张是酒店附近的面包店，很好吃。房间比预期好，面积挺大的，比之前住的另一家大不少，层高又高，洗手间虽然不大但很新。每天都有及时打扫卫生。交通也很方便，离地铁站和IC很近。
房间太小太小，一个2星的酒店，不知道在携程要挂4星，实在是误导消费者。酒店离地铁走路5分钟。
洗手间有2只拖鞋的宽度，洗手盆到墙有半只拖鞋的宽度。床到墙有2只拖鞋的宽度。
不具体展开了，总之是一次不错的🍴用餐体验，有机会还会再来这个店还挺隐蔽的，看起来非常高大上，提前预订到了不错的位置，总体体验非常nice服务人员态度都非常好，又主动又热情，还有帮忙解决小问题😁很满意这样的服务态度，希望以后也一直合作愉快哟( ´͈ ᵕ `͈ )◞♡( ´͈ ᵕ `͈ )◞♡
这个价格在伦敦订到双床房实在可以。不过房间没有空调，窗又没有防蚊网，所以第一晚有飞虫，飞进来房间。虽然设施比较老旧，但看到保养还是有的。离开地铁只需要步行5分钟，附近还有好多不同品牌的酒店。
没有空调有点可惜。早餐很无聊，不好吃。总的来说，住得还不错。
地方很好找，去哪里都很方便，李地铁站很近
房屋还算干净，就是面积太小了。卫生间也好小，而且没有拖鞋、牙膏牙刷。周边挺安静的，位置还不错。电梯也太小。
位置很好。暖气片声音很大，就像水龙头没关紧一样。我们到的时候，卫生间的垃圾桶还没清理干净。
很棒的酒店。地理位置便利。
位置绝佳，房间干净整洁。
房间有点小，如果行李很多可能会不太方便。