酒店回复: Thank you so much for taking the time to leave us a review! We are actively addressing the issues you've raised, and we're committed to making improvements to ensure that similar issues do not occur in the future. We look forward to welcoming you back for another great stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
3.0分
其他
原文
翻译提供方：Google
不舒服
酒店有几个缺点，最糟糕的是枕头，太糟糕了。
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酒店回复: Thank you for taking the time to leave us a review. We are actively looking in to the issues that you have raised and hope that you will give us another try in the future. Kind regards
4.0分
其他
原文
翻译提供方：Google
没有电梯。
1.0分
家庭亲子
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When we arrived we discovered this hotel had been closed for about 6 months. We sent you a review and statement about this hotel over a week ago and did not receive a response from you. We are literally stunned to discover we did not have a place to stay!!
Fortunately 2 of the construction worker were able to help us find another hotel. We had been driving for several hours and were looking forward to staying at this hotel. We were completely stressed out over this situation. We were only able to find a hotel several miles away which was not convenient to any restaurants, shopping or public transportation. The only good thing was that it was a UNO property. I would expect some compensation from ******* for this inconvenience.
3.0分
商务出差
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Closed but very helpful
The hotel is actually closed for a refurbishment, there was no actual booking, however the staff sorted 2 rooms for us, very friendly staff.
1.0分
情侣出游
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This property shouldn't be open. It's a building site. The communal areas are dirty, half of it is closed, the other half should be. It's freezing cold, the staff have no idea and the manager is a liberty taker. DO NOT STAY HERE. We found another hotel to stay in (The Thames Riviera Hotel just down the road - so much nicer) and I am now fighting to get my money refunded for the Uno Thames Hotel. Shocking.
4.0分
情侣出游
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The hotel has a very rich history and shows its age. It was under major renovations November, 2024. The staff was awesome and the hotel is very clean. There is no elevator and since the lower level is under construction it requires carrying luggage upstairs. There is a secured parking lot at the hotel.
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酒店回复: Thank you so much for taking the time to leave us a review! We look forward to welcoming you back for another great stay in the future.
3.0分
朋友出游
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The hotel is very basic and is currently being refurbished. There are no dining facilities. The heating wouldn't work in our twin room so we were moved to a family room when I complained.
We stayed here as we were walking the Thames path and it's in a great position for that. So hopefully when it's finished it will welcome other walkers.
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酒店回复: Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you experienced during your recent stay with us. We are actively addressing the issues you've raised, and we're committed to making improvements to ensure that similar issues do not occur in the future.
2.0分
其他
Filthy decor in room, TV and heating didn't work, hotel corridors filthy otherwise the room was fine!
4.0分
其他
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Friendly and great location with easy parking. Room was clean although a little dated, but as they seem to be renovating sure this will change. A shame lots of hotel is closed for renovations and not mentioned when booking, however the great view, clean and spacious room and ease of stay means I would happily stay again.
累死了
一些破旧的酒店，地毯旧了，窗户玻璃破了，没有水压，橱柜抽屉掉下来，镜子破裂，楼梯吱吱作响。酒吧里有苍蝇。来自道路的噪音。
不舒服
酒店有几个缺点，最糟糕的是枕头，太糟糕了。
没有电梯。
When we arrived we discovered this hotel had been closed for about 6 months. We sent you a review and statement about this hotel over a week ago and did not receive a response from you. We are literally stunned to discover we did not have a place to stay!!
Fortunately 2 of the construction worker were able to help us find another hotel. We had been driving for several hours and were looking forward to staying at this hotel. We were completely stressed out over this situation. We were only able to find a hotel several miles away which was not convenient to any restaurants, shopping or public transportation. The only good thing was that it was a UNO property. I would expect some compensation from ******* for this inconvenience.
Closed but very helpful
The hotel is actually closed for a refurbishment, there was no actual booking, however the staff sorted 2 rooms for us, very friendly staff.
This property shouldn't be open. It's a building site. The communal areas are dirty, half of it is closed, the other half should be. It's freezing cold, the staff have no idea and the manager is a liberty taker. DO NOT STAY HERE. We found another hotel to stay in (The Thames Riviera Hotel just down the road - so much nicer) and I am now fighting to get my money refunded for the Uno Thames Hotel. Shocking.
The hotel has a very rich history and shows its age. It was under major renovations November, 2024. The staff was awesome and the hotel is very clean. There is no elevator and since the lower level is under construction it requires carrying luggage upstairs. There is a secured parking lot at the hotel.
The hotel is very basic and is currently being refurbished. There are no dining facilities. The heating wouldn't work in our twin room so we were moved to a family room when I complained.
We stayed here as we were walking the Thames path and it's in a great position for that. So hopefully when it's finished it will welcome other walkers.
Filthy decor in room, TV and heating didn't work, hotel corridors filthy otherwise the room was fine!
Friendly and great location with easy parking. Room was clean although a little dated, but as they seem to be renovating sure this will change. A shame lots of hotel is closed for renovations and not mentioned when booking, however the great view, clean and spacious room and ease of stay means I would happily stay again.