The room was clean and comfortable. Staff were really friendly. Fantastic value for money. Carpet in the public area could do with changing.
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酒店回复: Thank you, Jane, for your lovely feedback. We're delighted to hear you enjoyed the clean, comfortable room and our friendly team. It’s great to know you found us excellent value for money. We appreciate your comment about the carpet and will certainly take it into consideration.
1.0分
其他
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I was extremely disappointed with my stay. The room was absolutely filthy — dust everywhere, mould in the bathroom, and even spiders and webs around the windows inside the room. Everything felt neglected and unclean. On top of that, there was a strange, unpleasant smell in the room that made it hard to relax. Definitely not worth the money and I would not recommend staying here.
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酒店回复: Dear Adam,Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and that the room did not meet the standards we aim to provide.Your comments regarding cleanliness and the condition of the room are taken seriously. This is not the level of service we expect from our team, and we are currently reviewing what happened to ensure this is fully addressed. Our housekeeping and management teams have carried out a thorough inspection of the room and implemented corrective actions to prevent this from occurring again.We appreciate you bringing this to our attention, as it allows us to improve the experience for all our guests.regards, Manju.
5.0分
其他
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The Reception staff were very welcoming. The room was clean, quiet and comfortable. I slept really well. I woke up early and set off before breakfast, as I had a long drive to Yorkshire.
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酒店回复: Dear Kim,Thank you, for your wonderful feedback and perfect rating. We’re delighted to hear our reception team made you feel welcome and that you enjoyed a comfortable, quiet night’s rest. We hope your journey to Yorkshire went smoothly and look forward to welcoming you back again.
5.0分
其他
We have stayed a few times on the last 2 years. The hotel is well worth the money they charge and the staff can't do enough for you.
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酒店回复: Thank you, Dear Peter, for your continued loyalty and wonderful feedback. We’re delighted you enjoyed your stay and truly appreciate your kind words about our team. We look forward to welcoming you back again soon.
4.0分
其他
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At reception staff where very help and friendly the room was superb all the things you would need inc tv iron hairdryer however the buffet dinner was ok could have done with bit more variety overall 7/10
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酒店回复: Thank you, Dear Erbay, for your kind feedback. We’re pleased you found our staff helpful and the room well-equipped. We appreciate your comments about the buffet variety and will share them with our kitchen team for improvement. We hope to welcome you back for an even better experience soon.
4.0分
其他
Breakfast was good staff where polite and friendly property needs a refurbishment but you can’t complain for the price👍😊
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酒店回复: Thank you, Mr.Anthony, for your kind feedback. We’re glad you enjoyed our breakfast and service. Your comments about refurbishment are appreciated and will be shared with our team. We hope to welcome you back soon!
2.0分
其他
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Nowhere in room to hang up my suit. Shower tray was cracked, water from shower came out at such a low rate it was almost unusable. Paper was peeling off the wall. Dusty flooring. Wifi did not have a code, therefore unsafe to use. Bed was comfortable, breakfast was good.
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酒店回复: Thank you for your feedback, Mr. Wood. We sincerely apologize for the issues you experienced during your stay. Your comments regarding room maintenance, cleanliness, and Wi-Fi security have been noted and shared with our team for immediate review. We’re pleased you enjoyed the bed and breakfast, and we hope to provide you with a much-improved experience on your next visit.
一切都很棒。
房间很舒适，员工非常友好，食物也很美味。
我们还会再来这里入住的。
这家酒店的房间和网站上的图片完全不一样。看起来就没打扫过，墙上都是污渍，地毯脏兮兮的，马桶座圈松动，水龙头在洗脸池上摇摇晃晃。晚上酒店非常吵，凌晨两点和四点都有关门声，暖气片/管道的噪音也一直没停过。
很棒的酒店，地理位置极佳，去哪里都方便。
The room was clean and comfortable. Staff were really friendly. Fantastic value for money. Carpet in the public area could do with changing.
I was extremely disappointed with my stay. The room was absolutely filthy — dust everywhere, mould in the bathroom, and even spiders and webs around the windows inside the room. Everything felt neglected and unclean. On top of that, there was a strange, unpleasant smell in the room that made it hard to relax. Definitely not worth the money and I would not recommend staying here.
The Reception staff were very welcoming. The room was clean, quiet and comfortable. I slept really well. I woke up early and set off before breakfast, as I had a long drive to Yorkshire.
We have stayed a few times on the last 2 years. The hotel is well worth the money they charge and the staff can't do enough for you.
At reception staff where very help and friendly the room was superb all the things you would need inc tv iron hairdryer however the buffet dinner was ok could have done with bit more variety overall 7/10
Breakfast was good staff where polite and friendly property needs a refurbishment but you can’t complain for the price👍😊
Nowhere in room to hang up my suit. Shower tray was cracked, water from shower came out at such a low rate it was almost unusable. Paper was peeling off the wall. Dusty flooring. Wifi did not have a code, therefore unsafe to use. Bed was comfortable, breakfast was good.